Hire the best Phone Support Agents

Check out Phone Support Agents with the skills you need for your next job.
Clients rate Phone Support Agents
Rating is 4.6 out of 5.
4.6/5
based on 10,944 client reviews
  • US$10 hourly
    Welcome to my Upwork profile! Are you searching for a top-ranked Customer Service specialist with expertise in Shopify, Onboarding, and Zendesk? Your quest ends here! With a proven track record of delivering exceptional results, I also possess advanced skills as a virtual hotel manager, proficiently managing OTAs like booking.com, AirBnB, and Expedia. I take great pride in my ability to work autonomously and effectively, achieving outstanding outcomes with minimal oversight. Fueled by my passion for excellence, I approach every task with unwavering dedication and integrity. As a freelance professional, my primary objective is to establish mutually beneficial relationships with clients. Through my specialized knowledge, I am dedicated to assisting clients in achieving success and thriving in their respective fields. If you are in search of a reliable and skilled professional capable of enhancing your business, let's collaborate.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Product Knowledge
    Email Communication
    Customer Satisfaction
    Front Desk
    Customer Support
    Customer Service
    Email Support
    Order Tracking
    Social Media Management
    Online Chat Support
    Order Processing
  • US$15 hourly
    Hi, my name is Kristina and my expertise is translating from Serbian and English to German with more than 10 years of experience. My last duties were including customer care with international clients. For more info feel free to contact me, I'll be happy to work with you.
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    Music
    Data Entry
    Advertising
    Tutoring
    Customer Support
    Accounting Basics
    Serbian to German Translation
    Microsoft Office
    German to English Translation
    Serbian to English Translation
    Email Communication
    Translation
  • US$10 hourly
    Time is money and I can save you both. I have done my masters in banking and finance. I have been doing freelancing form last 4 years now. I have worked for many known companies as well, Like: Slimtel Pvt Ltd, Wisdek Corp and many more. I am very experienced in Customer Service, Admin Support, Chat support and Property Due Diligence reports. If we talk about property due diligence report I have been doing this form last 3 years and for other customer support I have a job experience for more than 5 years. I always promised my clients to deliver their work within 48 working hours (unless county delay due to covid-19). I have been doing this successfully and have many satisfied and happy clients who are still working with me. Honestly speaking, I am trying to build my profile on upwork as well now. With my attention to detail and exemplary quality of work I would be an asset on any project. Don't trust my words, See my testimonials!!! Regards, Umair
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    Electronic Medical Record
    Communications
    Online Research
    Online Chat Support
    Customer Support
    Due Diligence
    Administrative Support
    Email Support
    Medical Billing & Coding
    Microsoft Excel
    Data Entry
    Microsoft Office
  • US$20 hourly
    I'm a customer service representative and voice-over artist from New York City. I have 10 total years of customer service experience under my belt, having cut my teeth in retail as a sales and stock associate in the Gap family of brands. I moved from retail to the world of salons in New York City, chiefly acting as a receptionist and coordinator for high-traffic salon locations. My first customer service positions at startups were salon-geared, and had me communicating with clients over phone and Zendesk to schedule appointments, manage subscriptions, and problem-solve. I've most recently worked as a customer care representative for a wedding-related startup, similarly using web-based platforms and phone communication to build client relationships. In addition to my customer service work, I'm also a voice-over artist and performer here in New York. I earned my BFA and master's degrees in drama, and have been honing my vocal talents since I finished said education! My natural accent is American (New England), but have also been certified to a native standard in classical and contemporary British RP (LAMDA), and am proficient in a variety of other American and Western European accents. More information about my performance credits, headshots, actor's resumes, and reels can be found at my Backstage.com profile, under the name "Olivia Rose Barresi."
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    Zendesk
    Voice Acting
    Point of Sale & Payment Systems
    Narration
    American English Accent
    Microsoft Office
    Voice-Over
    Female
    British English Accent
  • US$40 hourly
    "Justin has been an incredible asset and value to our team! He is detail-oriented, thorough, insightful, smart, and also a genuinely kind and trust-worthy person! He has a keen eye, and continually searches for and suggests ways to improve and expand. I recommend him, without reservation, for anyone seeking a dedicated freelancer of his talents! He has been such valued team member and will not be easily replaced - thank you, Justin!" "Justin is an doing a great job! We are just moving him to another team!" Owning and running a business takes a lot hard work and can be exceedingly rewarding. For your business to expand, you will constantly need to keep current customers and acquire new ones. Customers are the lifeblood of any business and so success is very largely dependent on how you treat them and how they feel about your company. Companies need reliable and capable customer service/customer support to treat their customers properly, without complication. As a business owner, you don’t want to have to worry if your customers are happy or not. Your job is to focus on the big picture and growing the company. This is how I fit into the picture. Essentially I remove the worry and replace it with confidence. You can rest-assured knowing that your customers are being treated with the proper care and attention they deserve. Customer Service/Customer Support Experience: ● Zendesk ● Infusionsoft Administration ● Inbound Phone Support ● Outbound Phone Support ● Collections/ Billing Support (phone and email) ● Hosting Online Customer Support Meetings If you would like to speak more about how I can assist you and your company’s needs, please don’t hesitate to reach out to me via inviting me to your job (I believe that this is the way for us to initiate communication. Don’t worry, you won’t be hiring me right away if you do so from what I understand).
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    Customer Onboarding
    Customer Relationship Management
    Management Skills
    Phone Communication
    Forex Trading
    Investment Research
    Customer Retention
    Social Customer Service
    Customer Service
    Customer Support
    Financial Analysis
    Zendesk
  • US$20 hourly
    I am a freelance professional with over 15 years of BPO experience. I help businesses maximize customer satisfaction through customer service initiatives and dynamic team leadership. My expertise lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. Some key points that you may find relevant to my expertise include the following: ✔ Ability to efficiently manage a large customer base and a high volume of new implementations every month ✔ Experienced in designing the overall customer service strategy to integrate effectively with organizational objectives ✔ Proven track record in engaging and motivating a high-performance service team of 10-15 employees ✔ Strong operational skills that drive organizational efficiency and result in improved customer retention and renewal rates ✔ Recognized ability to develop and drive a culture of innovation, change and growth to optimize the customer experience ✔ Demonstrated excellence in analytical thinking and problem-solving to improve processes and provide a durable competitive advantage ✔ Outstanding communication skills, the capacity to negotiate and influence positive outcomes and the sensitivity to work cross-functionally with individuals at all levels
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Supervision
    Email Communication
    Software QA
    Technical Support
    Customer Service
    Lead Generation
    Management Skills
    Helpdesk
    Online Chat Support
  • US$25 hourly
    Dedicated and experienced customer support professional with a diverse background spanning various sectors, including call centers and independent computer repair services. Known for prioritizing client satisfaction and fostering seamless communication by empathizing with their needs. Adept at sharing knowledge to facilitate understanding and collaboration, while continuously seeking opportunities for personal and professional growth. Key Skills: - Customer Support - Technical Troubleshooting - Team Collaboration - Multilingual Communication (Portuguese/English/Spanish) - System Compatibility Solutions - Remote Support - Tool Utilization - Client Relationship Management
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Communication Etiquette
    Technical Support
    Product Knowledge
    Google
    Customer Support
    Customer Service
    Microsoft Windows
    In-App Support
    Network Analysis
    macOS
    Helpdesk
    Zendesk
    Social Media Management
    English
  • US$25 hourly
    Having eight years in the Sales/Customer Service Experience. I am very organized, have excellent attention to detail, and have Communication Skills. Through my previous position, I was able to gain skills in Email Creation, Word Processing, and Excel. Great at multi-tasking. I like talking and interacting with new people every day.
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    Scheduling
    Multitasking
    Product Knowledge
    Proofreading
    Email Communication
    Customer Service
    Microsoft Office
    Customer Support
    Sales Leadership
    Communication Etiquette
    Communications
    Data Entry
    Customer Satisfaction
    Order Processing
    Customer Feedback Documentation
    Email Support
  • US$22 hourly
    Do you need a vitual assistant expert? Do you need someone to handle customer-related issues? I can help with both! With close to 20 years of customer service experience, both virtually via social media/ online support tools and face to face jobs as well. I have worked in restaurants, retail management, personal training studio owner, social media management, moderating/ engaging, Zendesk support, live chat, Shopify, email support, and operations manager. I understand the importance of giving every customer a pleasurable and memorable experience. A happy customer is a repeat customer!
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    Sports & Fitness
    Food & Supplements
    Nutrition
    Customer Satisfaction
    Physical Fitness
    Customer Service
    Ticketing System
    Data Entry
    Customer Support
    Writing
    Email Support
  • US$20 hourly
    I am a highly motivated type of individual solid determination, 15 years experienced in IT Helpdesk customer support specialize in computers and network support. had been part with one of the worlds leading company. Strong initiative skills and problem solving. Has a wide range of technical skills and knowledge on computers, Servers, Network and Telecoms, Rest assured I am very flexible and can work with minimal supervision. Being a Top Rated Plus IT Technical support Specialist and having 15 years of experience in IT industries, expect a timely and quality accomplishment of tasks and projects delivered accordingly. Key services: ✔Ticketing systems (SolarWinds, ServiceNow, CRM, Zendesk, ADM Manager) ✔ Chat (Facebook messenger, Teams, Slack, Ring central, Fuze, Trello, Discord, Zoom) ✔Remote tools ( Citrix Gotoassist, TeamViewer, Anydesk and more. ) ✔Email Management ✔Phone ✔Project Management ✔MS Application ✔Internet Research ✔Knowledge Base ✔Standard Operating Procedure SOP and Quality Assurance ✔Admin Assistance | Tech Support | Customer Service Tools I am familiar with Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, Office 365,. Google Drive, Dropbox, OneDrive
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    Information Technology Strategy
    IT Service Management
    Ticketing System
    Computer Skills
    Mac OS X Administration
    ServiceNow
    Online Chat Support
    Windows Administration
    Computer Network
    Customer Support
    Helpdesk
    Customer Service
    IT Support
    Technical Support
  • US$15 hourly
    I am an experienced customer support personnel with four years of active experience as an agent in a call center. I have experience in email handling, inbound and outbound calls. I have experience using Microsoft excel, Ms outlook, Google docs, Google drive and Google calender. My recent experience has been in using asana and podio for task management. I have a friendly aura and I handle tasks assigned to me with enthusiasm. I do respect given timelines, communicate effectively with clients and deliver final documents that meet the needs of my clients aptly. Make me your go-to-guy for all your customer service and virtual assistant needs.
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    Podio
    Shopify
    Customer Service
    Google Docs
    Quality Control
    Slack
    Asana
    Phone Communication
    Order Processing
    Zendesk
  • US$10 hourly
    Hi there, this is Jose Corea from Nicaragua! Detail-oriented person, I am truly sure I can help you with any task you have as I have developed strong professional and technical skills by handling a variety of tasks. If you are looking for someone for: -Data entry -Web research -customer support -transcription - translations - Virtual assistant *Customer Service - etc Then that is me! as you can see I have over 21,000 hours worked with good reputation. Good day Jose Corea
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Email Communication
    Slack
    Customer Service
    Microsoft Excel
    Customer Support
    General Transcription
    Translation
    Online Chat Support
  • US$12 hourly
    I am a Native English-speaking analytical thinker with a strong background in bookkeeping, payroll processing, invoicing, payables, receivables, payment processing, petty cash, customer service and customer-facing tasks, account management, virtual assisting and other accounting related responsibilities, with an ardent focus on task efficiency and client prioritizations. I have successfully consulted and worked with independent, Large Cap and SaaS-based multinational companies in various industries. I improve business efficiencies, streamline the financial processing of customers and client’s payments and using data-driven resources, drive pipeline revenue and maximize the financial growth of the business operation. I learn new diverse tasks and software quickly and reach for a higher personal and professional standard by advancing my responsibilities and knowledge. I contribute ideas, volunteer for tasks, I’m efficient, organized, goal-and-deadline-oriented, punctual, self-motivated and able to excel both in a team setting or independently, with my effective time management skills. I would like to engage in a long-term relationship with a well-established company that embodies clear and measurable goals, where my multi-functional talents and skills can be tracked, monitored and utilized to achieve company objectives. This would enable your company to measure, evaluate and develop our relationship, while I continue to meet current project standards & deadlines, by taking key initiatives to advance my responsibilities that will save you time, give you peace of mind and allows you the ability to focus on what matters the most: Your business!
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Phone Communication
    Customer Service
    Sales Management
    Telemarketing
    Selling
    Data Entry
    Outbound Sales
    Technical Support
  • US$10 hourly
    My aim is to provide professional, but friendly work relationship with Upwork employers. I sell my skills and abilities to assist clients and help them with their business. I'm a team player, keen for new experience, self-driven, results-oriented person with a positive outlook, and a clear focus on high quality. I am proficient and have solid experience with the following office tools: - MS Excel - MS Word - MS Powerpoint - Google Docs I have used the following suite for cloud storage - Dropbox - Google Drive - OneDrive
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    Customer Service
    Skype
    Customer Support
    Online Chat Support
    Google Docs
    Microsoft Word
    Email Communication
    Data Entry
  • US$45 hourly
    I have been in marketing sales for 15 years, I have supervised pharmacy campaigns of 20 people or more. At the same time I was also one of the lead person in sales keeping up with our daily and quarterly goals. I also run and manage a small call center with ongoing campaigns in roofing, mortgage, real estate, pharmacy, PR for Spanish speaking Cinemas, and a logistics company. I have recently had the honor to embark on a 5 year contract in Solar Well Pump, install, Customer Service, Cattle Trade shows, Pump sizing, design, shipping, and being a part of 200 percent growth in two years. Therefore I have 20 year experience in office admin, project management and technical support. My Knowledge, experience, and quick learning skills will provide your company with excellent success and power driven tool. My education is a Bachelor of Science in Psychology with Liberty University. I have six medals from the Navy and served in the Gulf War, specializing in engineering running two 300lb boilers, maintenance, and A & P tech training. I am ready to work for you.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Solar Farm Design
    Intuit QuickBooks
    Customer Service
    Customer Support
    Cold Calling
    Administrative Support
    Data Mining
    VoIP Software
    Project Scheduling
    Solar Design
    Sales
    Outbound Sales
    Microsoft Excel
    Microsoft Word
  • US$32 hourly
    Top-rated Executive Project Manager, Interpreter/Translator with 6+ years experience in financial, marketing, legal, medical, insurance and technical areas. Certified English, Portuguese and Spanish studies Currently assisting as a Logistic Operations Supervisor for Bellhop Inc, the leading nationwide moving company (started 2023). Responsible for overseeing and managing logistics for major projects, partners, VIPs, and local customers. Served as a Virtual Assistant for Findahelpline.com, the largest global helpline index company (2022-2023). Provided support to the CEO and Vice President for a Google project. Assisted as a Medical Assistant/Intake Coordinator for Affinity Home Care (2022-2023), one of Florida's leading Medicare home care providers. Provided on-site interpretation services as a Specialized Interpreter for the Peruvian Ministry of Defense (2021 - 2022) while employed at JAG International. Worked as a Medical Assistant/Intake Coordinator at Bright Heart Health (2020-2022), the largest telemedicine clinic for mental health and substance use in the US. Served as a Video Medical Specialized Interpreter at Boost Lingo (2019-2020), demonstrating a high level of proficiency in the field. Worked for a Language Line Solutions (2018-2020) contracted company as a Customer Service and Medical specialized interpreter.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Virtual Assistance
    Spanish to Portuguese Translation
    Healthcare Management
    Portuguese to Spanish Translation
    English to Spanish Translation
    Portuguese to English Translation
    Spanish to English Translation
    Financial Translation
    Website Translation
    English to Portuguese Translation
    Medical Translation
    Spanish
    Portuguese
    Email Communication
  • US$25 hourly
    SKILLS: CSR / Sales / HVAC / Billing / Admin / Tracking / Ticketing / ESL Tutor / Dispatcher / Food Industry / Virtual Assistant 15 YRS CSR ON/OFFLINE 6 YRS BILLING & SALES 4 YRS INT’L ESL TUTOR 4 YRS HVAC / VA 2 YRS SALES COACH 6 Months UPS TRACKING Monica Furio Nuesca UPWORK TOP RATED PLUS FREELANCER I'm highly skilled at helping clients with daily tasks, handling consumer and business calls, texts, and emails with professionalism. I'm detail-oriented, work well under pressure with minimal supervision. Proficient in office tools like Google Suite, MS Office, Canva, Service Titan, Outlook, Monday.com, Slack, Wave phone, Ring central, Zoom, Meets, Blue jeans, WhatsApp, Telegram, SERV man, Nutshell, Pipedrive, and other admin, communications, and CRM tools. I'm a team player, managing multiple calendars and using ticketing systems for service requests and dispatching. I bring 15 years of valuable customer service experience and expertise in HVAC, sales, billing, tracking, ESL, and virtual assistance. My work involves assisting diverse individuals over the phone, addressing a variety of needs, including but not limited to training new hires, resolving computer issues remotely, and preparing materials for my colleagues and clients. I aspire to be an effective and efficient virtual assistant, ensuring high-quality service. As a freelancer and mother of two, I welcome opportunities with fair wages and benefits to foster a healthy work environment. Collaboratively, we can build loyalty and dedication to the given role. Additional skills I possess are bonus factors for improved output. I am excited to work with you; please contact me, and let's discuss the details. Have a blessed day! WORK EXPERIENCES: November 2021 (Part Time / Remote) CSR, VA | UPWORK / INSURANCE / IT CANADA July 2021 – August 2021 (Part Time / Remote) EXECUTIVE VA | UPWORK / LOAN COMPANY UNITED KINGDOM December 2020 – April 2024 (Full Time / Remote) CSR, VA | UPWORK | HVAC CALIFORNIA June 2020 - December 2020 (Full Time / Remote) INBOUND CSR, TRACKING, BACK OFFICE | UNITED PARCEL SERVICE USA (UPS) March 2020 - December 2020 (Part Time / Remote) ESL TUTOR | SPICUS ENGLISH CENTRAL | INTERNATIONAL STUDENTS June 2018 - May 2019 (Full Time / Remote) CSR, VA | UPWORK | HVAC FLORIDA December 2015 - January 2019 (Full Time / Office) SALES COACH | TELSTRA AUSTRALIA September 2013 - December 2015 (Full Time / Office) SALES EXPERT | SPRINT USA November 2009 - December 2012 (Full Time / Office) PIONEER SERVICE CREW | MCDONALD'S PHILIPPINES
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Executive Support
    Business Services
    Multitasking
    Customer Service
    Ticketing System
    English Tutoring
    Data Entry
    Business with 10-99 Employees
    Order Processing
    English
  • US$22 hourly
    A hard working freelancer who has been in the remote industry for almost a decade. I have a wide amount experience in customer service , phone support, Ticket support , Live Chat Support, and email handling . I've worked with large cooperation's and many eCommerce companies . I have maintained a 100% job success rate on Upwork and also have been ranked as a top rated freelancer . I've worked with many customer relationship management software's (CRM'S) , I am a fast learner and is always happy to learn about new projects . Send me a job invitation and ill be happy to forward you my cover letter with further details regarding my experience , Thank you .
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    American English Accent
    Voice-Over
    US English Dialect
    Customer Support
    Canadian English Accent
    Helpdesk
    Voice Acting
    Female
    Freshdesk
    Zendesk
  • US$30 hourly
    I am a results-driven Sales Rep with a passion for helping businesses achieve their growth objectives. With 17 years of experience in cold call sales, lead generation, and account management, I have honed my skills to deliver exceptional results. As your dedicated Sales Partner, I am committed to understanding your unique needs and crafting tailored strategies that drive success. Thank you for your consideration, and I look forward to the possibility of working with you.
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    Telemarketing
    B2C Marketing
    Outbound Sales
    Sales
    B2B Marketing
    Customer Service
    Product Knowledge
    Communication Etiquette
  • US$20 hourly
    I am a graduate of Bachelor of Science in Business Administration major in Financial Management. My studies have included courses in computer science, business administration, speech communications and business writing. I am very flexible and I am confident that I can perform any job that fits my qualifications and skills effectively. I am motivated and skilled with outstanding customer relationship skills. I can speak English, Tagalog and Cebuano. Technologically updated with computer Microsoft applications like Microsoft Word, Microsoft Excel and Microsoft Powerpoint. I can type 50-60 words per minute. I worked a a Customer Service Representative at Qualfon Philippines for 5 years and 6 months and had undergone call center training. I am a Civil Service Professional exam passer.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Virtual Assistance
    Phone Communication
    Microsoft Excel
    Administrative Support
    Data Entry
    Customer Service
    Email Communication
    Customer Support
    Xero
    Medical Billing & Coding
    Online Chat Support
  • US$35 hourly
    I am highly committed to achieving professional growth and development across all areas. My ability to remain confident and decisive under stressful conditions allows me to deliver exceptional results and exceed expectations. I am a creative and flexible thinker, able to adapt to any situation and organize and plan effectively. With over three years of experience in the field, I am a quick learner and a dedicated, hard worker. My experience includes supervising and managing answering service and call center campaigns, and overseeing more than 20 agents who worked remotely. My exceptional leadership and management skills enable me to achieve targets and drive success. If you would like to know more about me please feel free to ask.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Order Fulfillment
    Virtual Assistance
    Customer Retention
    Lead Generation
    Sales
    Digital Marketing
    Customer Support
    Online Chat Support
  • US$20 hourly
    I have 8 years of vast experience in technical support and customer service field. My strength is my flexibility to handle change. As customer service representative and technical support staff at my previous jobs, I was able to perform my tasks, responsibilities and duties both professionally and excellently. With dedication and focus, I can learn fast and adapt with ease to change. I am a good team player and can work with less supervision. Regards, Honzen
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    Network Equipment
    Network Administration
    Technical Support
    Cold Calling
    Customer Service
    Cold Call
    Product Research
    Data Entry
    Email Communication
    Appointment Scheduling
    Product Listings
    Appointment Setting
    Email Support
    Online Chat Support
  • US$30 hourly
    Hi! I am a versatile virtual assistant with a diverse skill set tailored to meet the demands of today's dynamic business environment. My expertise encompasses a range of essential tasks, including: Data Entry: Proficient in accurate and efficient data entry, ensuring the integrity and reliability of information. Web Page Design: Skilled in creating visually appealing and user-friendly web pages, combining aesthetics with functionality to enhance online presence. Computer Troubleshooting: Adept at diagnosing and resolving computer issues promptly, ensuring seamless operation and minimizing downtime. Database Management: Experienced in organizing and maintaining databases, optimizing data accessibility, and ensuring data security. Marketing Design: Creative in developing marketing materials that captivate audiences, utilizing design principles to convey messages effectively. Business Management: Well-versed in handling various aspects of business management, from administrative tasks to strategic planning, contributing to overall organizational success. In addition to my virtual assistant capabilities, I bring valuable experience as a licensed insurance agent. In this role, I successfully managed the daily operations of the corporate office, overseeing critical functions such as commission processing, bill payment, and customer service. I maintained continuous communication with agency locations, offering administrative and technical support as required. My responsibilities extended to providing assistance to the President and other management personnel, contributing to the overall success of the agency. My commitment to efficiency, attention to detail, and adaptability position me as an asset for businesses seeking a virtual assistant capable of delivering results across a spectrum of essential functions. I am dedicated to providing reliable and comprehensive support to optimize workflow and contribute to the success of your endeavors.
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    Administrative Support
    Real Estate
    Insurance Policy Analysis
    Customer Service
    Social Media Management
    Scheduling
    Phone Communication
    Property Insurance
    Email Support
    Microsoft Office
    Data Entry
  • US$16 hourly
    Highly skilled Real Estate Virtual Assistant and Customer Support Specialist with extensive experience in appointment setting, customer support, and virtual assistance. Proficient in G Suite, Microsoft 365/OneDrive, and experienced in working with CRMs. With 15 years of dedicated service in telemarketing, I have developed a wealth of expertise in appointment setting, customer support, and administrative tasks within the real estate industry. I have excelled as an administrative assistant, providing lean intake management and comprehensive support to real estate professionals. I am known for my strong and positive communication skills, allowing me to effectively interact with clients and colleagues. My exceptional interpersonal abilities enable me to establish rapport and build lasting relationships. A fast learner and dedicated professional, I consistently deliver high-quality work. I am committed to exceeding expectations and thrive in fast-paced, deadline-driven environments. If you're seeking a reliable and proficient virtual assistant with a proven track record in real estate support and customer service, I am ready to contribute to your success.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Zoho CRM
    Lead Generation
    Real Estate Project Management Software
    Email Marketing
    Customer Support
    Customer Service
    Google Workspace Administration
    Administrative Support
    Task Creation
    Real Estate Listing
    Task Coordination
    Light Project Management
    Virtual Assistance
  • US$15 hourly
    I love working one-on-one with customers in helping them succeed. I have rare people skills which allows me to get out in front of problems and Pro actively help customers with potential troubles. I have 10 years on on-line virtual experience in the field of Customer Service and Telemarketing. I have a high level of energy and enthusiasm from the first call to the last. I have an exceptional telephone personality and i am able to build rapport with every customer. I am Flexible and able to learn new things I am fluent in English with a neutral accent
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    Customer Support
    Cold Calling
    Customer Retention
    Telemarketing
    Receptionist Skills
    Customer Service
    Scheduling
    Email Communication
  • US$31 hourly
    Continuously working on Upwork jobs for a long time as a freelancer working individually and/or as part of a team. Many years of experience running a successful virtual/administrative support business from my home office. Extensive experience working with patients and medical professionals as well as insurance companies and helping small businesses. Expert in customer service having worked in the industry for many years. Available part-time (10-15 hours a week only right now). Strengths: Virtual Assistant/Personal Assistant - Upwork (numerous jobs) Real Estate Transaction Coordinator - Upwork Medical/patient scheduler - Front office/client success specialist - Upwork Medical claim follow up with insurance companies for families on Upwork Medical billing Medical transcriptionist Customer care specialist Phone handling - (Interactions with customers/patients) Cold/Warm calling using CRM systems Subject Matter Expert - Upwork - Completed numerous testing assessments for Indeed Call Center - Upwork - (Enrollment Manager/Medical Screener) - patients Call Center - Medical patient care, customer support Product review/marketing feedback Mystery/Secret Shopper (10 years experience) Virtual Assistant 28 years of experience. Programs used: Outlook, Excel, Word, Google Docs spreadsheets and Calendar, Hubspot, Acuity (scheduling), Web PT (EMR), Heno (EMR), Dialpad (phone software), Aircall (phone software), I Plum (Phone software), Skype For Business, Google Voice, Slack, Microsoft Teams, Go High Level. Medical Billing Software: Magellan, Optum, Availity.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Email Support
    Customer Feedback Documentation
    Cold Calling
    Administrative Support
    Data Entry
    Microsoft Excel
    Communication Etiquette
    Lead Generation
    Scheduling
    Customer Support
    Medical Billing & Coding
  • US$10 hourly
    Bachelor in Business Administration with emphasis in Marketing and International Business. I work upon results; well organized and with excellent communication, planning, and negotiation skills.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Sales & Marketing
    Email Support
    Communication Skills
    Microsoft Excel
    Microsoft Word
    Scheduling
    Data Entry
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Rates charged by Phone Support Agents on Upwork can vary with a number of factors including experience, location and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Phone Support Agent on Upwork?

As the world’s work marketplace, we connect highly-skilled freelance Phone Support Agents and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Phone Support Agent team you need to succeed.

Can I hire a Phone Support Agent within 24 hours on Upwork?

Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Phone Support Agent proposals within 24 hours of posting a job description.

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