Hire the Best Phone Support Agents

Hi! I’m James Autor, a dedicated and experienced customer support professional with over 9 years of experience in the call center industry, both locally and remotely. I specialize in providing high-quality, reliable, and professional support across multiple channels, phone, email, and chat. I take pride in delivering a seamless, worry-free experience for my clients. From managing customer inquiries and resolving issues to handling e-commerce orders and administrative tasks, I ensure every interaction is handled with care, precision, and efficiency. I’m highly reliable, adaptable, and committed to meeting deadlines while maintaining excellent standards. Whether you need customer support, virtual assistance, or e-commerce management, I’m here to provide top-notch service and help your business thrive. Let’s collaborate and make your projects run smoothly! Throughout my extensive experience, I have delivered excellent support and demonstrated adaptability in several roles, including: MWNL (Fashion Brand): Hired as a customer support agent and was promoted to Customer service manager. Create SOPs and KPIs for the agents, Weekly report presentations to the client, Manage Agent schedules, and Answer escalation emails using, Gorgias and Reamaze. BR Agency via Upwork: I provided email support using platforms like Zendesk and Freshdesk, managed Shopify and social media accounts, and handled various customer service tasks. These roles showcased my ability to operate effectively across multiple platforms and communication channels. Nanoleaf (E-commerce): As a Virtual Assistant for a year, I handled a variety of tasks including phone support, email and chat responses via Gorgias, invoicing, customer product assistance, technical support, and payment collections. Iqor Philippines: In my role as a Customer Service/Collections Representative for over three years, I supported American Homeshield HVAC and Warranty Company by creating work orders, scheduling technician appointments, providing diagnostics, and updating invoices. My focus was on delivering outstanding customer satisfaction and efficient service. Sutherland and Concentrix: During my time with these companies, I supported Amazon.com as a Customer Service Representative for over two and a half years, managing phone, chat, and email support for tracking, returns, refunds, and order entries. I was promoted to Subject Matter Specialist, training new hires and providing technical support for Amazon Kindle devices, effectively addressing device-related issues. My ability to handle high call volumes, provide superior customer service, and manage administrative tasks efficiently aligns perfectly with the needs of your team. I am enthusiastic about the opportunity to contribute to your company and am confident that my background and skill set would have a positive impact on your customer service team.

Need a reliable Customer Support Specialist who can handle your Shopify store, Zendesk tickets, and customer inquiries without constant supervision? I bring 15+ years of customer support experience and $100K+ in Upwork earnings, helping ecommerce and SaaS companies deliver fast, professional support through email, chat, and phone. 💡 Here’s how I can support your business: 💎 Phone Support ✦ Friendly, solutions-driven conversations that resolve issues fast and boost Customer Satisfaction. 💎 Email & Online Chat Support ✦ Quick, professional responses to every Inbound Inquiry that keep your customers happy and loyal. 💎 Order Fulfillment & Ecommerce Support ✦ From shipping labels to returns, I ensure smooth transactions that strengthen Customer Acquisition and retention. 💎 Team Management & Reporting ✦ Organizing workflows, managing agents, and providing actionable insights to grow your support operations. 💎 Helpdesk Setup & Process Optimization ✦ Whether it’s Freshdesk or Zendesk, I’ll configure ticket routing, macros, and automations to make your Customer Support more efficient. 💎 Virtual Assistance for Daily Operations ✦ Invoicing, refunds, collections, and more—so you can focus on strategy while I handle the details. 💎 Reputation & Review Management ✦ Proactive monitoring and engagement to turn customer feedback into opportunities for growth. 🔧 Other Tools I Work With: ✦ HubSpot ✦ Freshdesk ✦ Zendesk ✦ Zoho ✦ ShipStation ✦ Asana ✦ Trello ✦ RingCentral ✦ Microsoft 365 ✦ Slack, and more. 👉 If you’re ready to free up your time, delight your customers, and scale your business with reliable Ecommerce Support, let’s talk. If you need someone who can step into your support team quickly, communicate professionally, and keep your customers happy, send me a message. I’m available for both long-term support roles and short-term projects. — Luis Angelo 🌟

I’m a Top Rated Customer Support Specialist with 5+ years of experience helping eCommerce and B2B businesses deliver fast, reliable, and high-quality customer service. I’ve handled 80–100+ tickets daily across email, chat, and phone while maintaining high customer satisfaction and quick response times. I specialize in resolving order issues, processing refunds, handling disputes, and ensuring a smooth post-purchase experience. My experience includes working with international brands in New Zealand, Australia, and the US—giving me a strong understanding of different customer expectations and communication styles. 🛠️ Tools I use daily: • Zendesk, Gorgias, Freshdesk, Hubspot, Reamaze, Richpanel • Shopify, eBay, Amazon • Slack, Asana, Trello, CRM systems 💡 What I bring to your business: • Fast and professional customer communication • Problem-solving with minimal supervision • A strong focus on customer satisfaction and retention If you need someone who can represent your brand professionally and keep your customers happy, feel free to send me a message.

Hi! I'm Jeoffrey, a Virtual Assistant with over 10 years of experience in customer service, inside sales, and CRM support. I specialize in helping businesses grow by generating leads, managing client communications, and keeping CRMs like Salesforce, HubSpot, and ProspectBoss organized and up-to-date. I’ve supported real estate professionals, insurance agents, e-commerce teams, and more—handling cold calling, follow-ups, appointment setting, and client nurturing. Here’s what I can help you with: ✅ CRM & pipeline management ✅ Cold calling / warm lead follow-up ✅ Marketplace health insurance screening ✅ Real estate lead qualification ✅ Customer support (email, chat, phone) ✅ Calendar & email management ✅ Data entry & reporting 🛠 Tools I Use: Salesforce, HubSpot, Zendesk, ProspectBoss, Follow UP Boss, Leadsource, Convoso, Vicidial, MS Office, Google Workspace,Call Shaper and more. If you're looking for a reliable, flexible, and results-driven VA, let’s talk. I’m available for both part-time and full-time roles!

I am a Customer Support Specialist with 10 years of experience in customer service, including 8 years supporting e-commerce customers. My background is primarily in phone support, where I've handled order issues, billing concerns, account management, and technical troubleshooting but I also have hands-on experience with email support, including work on a major e-commerce account where I assisted customers through written communication. I was promoted to Subject Matter Expert (SME) for my strong problem-solving skills and product knowledge, supporting agents with escalated concerns, monitoring quality across phone and email interactions, and coaching team members to improve customer experience. I've also worked in technical support, helping customers troubleshoot software, payroll/tax tools, and consumer products, along with billing support, subscription management, and customer retention. I'm proficient in Salesforce, Zoho CRM, Oracle, Gorgias, Tidio, Shopify, and other customer support platforms, and I bring a flexible, solution-oriented approach whether the conversation happens by phone or email.

I help Shopify brands keep their customers happy, loyal, and coming back for more. With over 5 years of e-commerce support experience, I’ve helped online stores deliver fast, empathetic, and effective support through Zendesk, Gorgias, Freshdesk, and Zoho. All while improving efficiency and boosting CSAT above 95%. Here’s what you can expect when we work together: Fast, friendly, and reliable support: I handle 100+ tickets daily across email and chat without compromising tone or quality. Customer experience that drives retention: I’ve reduced refund requests and improved response times by up to 40% through proactive communication and clear processes. Flawless order handling: From fulfillment updates to returns, refunds, and replacements. I make sure every customer leaves satisfied. My Experience Snapshot SumoShopStore (USA) – Customer Service Manager → Lead a small team of live chat agents (tier 1) and personally manage escalations (tier 2). → Handle Etsy and social media messages while overseeing returns and refunds. Helium Deploy (Canada) – CSR (Freshdesk) → Managed 100+ daily emails covering orders, refunds, and bulk inquiries. → Maintained 96%+ CSAT with fast, empathetic communication. KpopUni (France) – CSR (Zoho + Shopify) → Processed 100+ emails/day, fulfilled Shopify orders, and coordinated returns/reships. ChillPod USA (USA) – CSR (Zendesk) → Averaged 25 emails/hour with 99% accuracy; handled supplier exchanges and returns. Asian Authentic (USA) – CSR (Gorgias) → Delivered friendly and efficient chat + email support, achieving a 95% customer satisfaction rate. What I Can Help You With: Shopify order and refund management Zendesk / Gorgias email & chat support Product inquiry and issue resolution Social media and Etsy message handling Daily CRM updates and ticket reporting Availability: ✅ Available Now | 30–40 hrs/week ⏱ Responds within 24 hours