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What our customers are saying

At a Glance: Live Chat Operator

Quality customer service is a cornerstone of success for many businesses. When it comes to scaling your customer support operation, online live chats—initiated with customers directly through your website—can be a powerful way to boost sales and spot any potential problems on the site at the same time. Having an agent who’s skilled at interacting with customers directly, who can leave them feeling positive about the experience, is a win-win for your business.

Many of the professionals on Upwork who have live chat operator experience come from tech support and customer service backgrounds. These online representatives can use live chat to greet and engage with customers who visit your site. They can juggle multiple chat sessions at the same time. Beyond providing a major touchpoint for your business, they can also offer product information and buying advice that helps boost sales, or troubleshoot issues for customers. Live chat operators can also direct customers to the support desk or the sales team for more personal service if needed.

Mobile Development

Migrating Your iOS App to Swift 3

When Apple released the beta of the newest version of its IDE Xcode 8 in June 2016, they released a beta update of Swift 3 along with it—the newest, open-source iteration of the Swift mobile programming language. Read on to learn more about what’s new with the language, reasons why you should consider migrating now, and tips on getting started.

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October 25, 2016

Mobile Development

Helpful Tips & Best Practices for Android Developers

Many programmers will tell you that some of the biggest mistakes they’ve made have been through trial and error. Even an experienced developer can benefit from reviewing some of the best practices that Google lays out for Android projects. To help you start your Android app project off on the right foot, here are a few tips and best practices to consider.

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October 24, 2016

Web Development

Tips and Best Practices for Working With the .NET Framework

It’s not easy getting to know .NET. Not only do you have to learn the language, which is a combination of the C# and VB.NET programming languages, you also need to understand principles of object-oriented programming (OOP). Other than differences in syntax, the concepts are the same. Here are some tips to keep in mind when working in the .NET platform.

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October 21, 2016

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