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At a Glance: Live Chat Operator

Quality customer service is a cornerstone of success for many businesses. When it comes to scaling your customer support operation, online live chats—initiated with customers directly through your website—can be a powerful way to boost sales and spot any potential problems on the site at the same time. Having an agent who’s skilled at interacting with customers directly, who can leave them feeling positive about the experience, is a win-win for your business.

Many of the professionals on Upwork who have live chat operator experience come from tech support and customer service backgrounds. These online representatives can use live chat to greet and engage with customers who visit your site. They can juggle multiple chat sessions at the same time. Beyond providing a major touchpoint for your business, they can also offer product information and buying advice that helps boost sales, or troubleshoot issues for customers. Live chat operators can also direct customers to the support desk or the sales team for more personal service if needed.

Community

How Liability Insurance Can Keep You Covered If Your Equipment Fails

You never know when an accident will strike, but particularly when you work in real time—like videographers and photographers—there’s little room for error.

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August 26, 2016

Enterprise Solutions

9 Ways Agencies Can Successfully Scale with Freelancers

Agencies need to ramp up and down based on project needs. See how freelancers can help agencies deliver high-quality work for their clients and successfully scale with demand.

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August 24, 2016

Data

Python: A Powerful Language for High-Traffic, Data-Heavy Apps

Python is hugely valuable to companies that need to quickly prototype new products and data-focused companies that need to integrate statistical analysis into their workflows. In this article, we’ll explore what sets Python apart from other programming languages, why it’s popular with data scientists, and what you should look for in a Python engineer.

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August 23, 2016

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