Find the World's Best Live Chat Operator Freelancers

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Okajevo O. - Customer Service Rep, Amazon Store Manager.

Okajevo O.

Customer Service Rep, Amazon Store Manager.

$10/hr
571 hours
Ukraine
100% JOB SUCCESS
“Please refer to the reference letter attached given by the Canadian Employer Live Chat Media Productions Inc.”
  • Customer support
Angel F. - Virtual Assistant/Customer Service/Live Chat

Angel F.

Virtual Assistant/Customer Service/Live Chat

$15/hr
1,319 hours
United States
100% JOB SUCCESS
“Excellent freelancer, easy to work with, great communication..very pleasant experience..”
  • Customer service
  • Zendesk
NINO R. - Customer Support Specialist, Data Analyst

NINO R.

Customer Support Specialist, Data Analyst

$3.33/hr
7,185 hours
Philippines
100% JOB SUCCESS
“Nino was an excellent employee and he was always reliable. Very diligient and always turned in assignments on time.”
  • Computer Repair
  • Data Entry
Lanie G. - Customer Service, VA

Lanie G.

Customer Service, VA

$6.67/hr
6,072 hours
Philippines
98% JOB SUCCESS
“Lanie has perfect skills on all levels of Amazon and Ebay work. I will hire her again, when I start a new project.”
  • Customer service
  • Auctiva
Heather M. - Copy Writing and Web Content Specialist

Heather M.

Copy Writing and Web Content Specialist

$65/hr
0 hours
United States
95% JOB SUCCESS
“Fantastic quality. Thanks!”
  • Copywriting
  • Sales
  • WordPress
Warren B. - Live Chat & Email Support Representative

Warren B.

Live Chat & Email Support Representative

$5.56/hr
2,824 hours
Jamaica
95% JOB SUCCESS
“Warren has been Excellent on this work. Will highly recommend him. Good luck with you future Warren. I sincerely hope you go great heights.”
  • Article Writing
  • Data Entry
Maria R. - Customer Service Specialist

Maria R.

Customer Service Specialist

$9/hr
12,427 hours
Philippines
93% JOB SUCCESS
“Nel is outstanding. My best kept secret on Upwork. Most amazing hire I ever made here. Will definitely hire again when needed.”
  • Live Chat Operator
  • Zendesk
Shashank R. - Your In-House Real Time Chat Support

Shashank R.

Your In-House Real Time Chat Support

$4.44/hr
2,839 hours
India
93% JOB SUCCESS
“did a good job . very pleased”
  • Phone Support
  • chat support
Anthony M. - Data Entry Professional

Anthony M.

Data Entry Professional

$5.56/hr
580 hours
Philippines
100% JOB SUCCESS
  • Computer Assembly
Manuel F. - Translator ENG-SPA(MEX)

Manuel F.

Translator ENG-SPA(MEX)

$16/hr
0 hours
Mexico
100% JOB SUCCESS
“Thanks!”
  • Proofreading
  • Editing
Jose A. - Transcriber / Editor / Quality Analyst

Jose A.

Transcriber / Editor / Quality Analyst

$20/hr
0 hours
Philippines
100% JOB SUCCESS
“Great work, delivered right on time despite my accelerated deadline needs. Very communicative and great to work with.”
  • Transcription
  • Bookkeeping

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At a Glance: Live Chat Operator

Quality customer service is a cornerstone of success for many businesses. When it comes to scaling your customer support operation, online live chats—initiated with customers directly through your website—can be a powerful way to boost sales and spot any potential problems on the site at the same time. Having an agent who’s skilled at interacting with customers directly, who can leave them feeling positive about the experience, is a win-win for your business.

Many of the professionals on Upwork who have live chat operator experience come from tech support and customer service backgrounds. These online representatives can use live chat to greet and engage with customers who visit your site. They can juggle multiple chat sessions at the same time. Beyond providing a major touchpoint for your business, they can also offer product information and buying advice that helps boost sales, or troubleshoot issues for customers. Live chat operators can also direct customers to the support desk or the sales team for more personal service if needed.

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