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At a Glance: Live Chat Operator

Quality customer service is a cornerstone of success for many businesses. When it comes to scaling your customer support operation, online live chats—initiated with customers directly through your website—can be a powerful way to boost sales and spot any potential problems on the site at the same time. Having an agent who’s skilled at interacting with customers directly, who can leave them feeling positive about the experience, is a win-win for your business.

Many of the professionals on Upwork who have live chat operator experience come from tech support and customer service backgrounds. These online representatives can use live chat to greet and engage with customers who visit your site. They can juggle multiple chat sessions at the same time. Beyond providing a major touchpoint for your business, they can also offer product information and buying advice that helps boost sales, or troubleshoot issues for customers. Live chat operators can also direct customers to the support desk or the sales team for more personal service if needed.

Web Development

Intro to APIs: What Are APIs and What Do They Do?

Application programming interfaces (API) have been around since the 1960s. So if they aren’t a new concept, why are they such a hot topic lately? Without APIs, the digital experiences that we expect every day as consumers wouldn’t be possible. Here’s a brief introduction to what APIs are and what they can do from Upwork’s free ebook, The API Economy.

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September 26, 2016

Community

Why You Should Use AsyncTask in Android Development

In Android applications, background threads are excellent ways to improve user experience by offloading work from the main thread. One go-to tool is AsyncTask, which is designed to handle tasks without blocking the main thread. Here’s a look at AsyncTask and why Android developers should be using it.

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September 23, 2016

Community

5 Tools to Help You Increase Your Twitter Engagement

Twitter is one of the most powerful social media platforms for businesses today. These five tools can help you increase engagement, build better relationships with your followers, and connect with and grow your audience—as well as your business.

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September 22, 2016

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