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With more than 18 years of leadership experience across healthcare, marketing, operations, and customer experience, I help organizations solve complex business challenges, align cross functional teams, and execute strategies that improve performance and drive growth. My expertise includes: Marketing Strategy & Operations Business Transformation Customer Experience (CX) & Voice of Customer Process Improvement Go to Market Strategy Project & Program Leadership Executive Leadership Vendor & Agency Management Healthcare Consulting I've led enterprise initiatives supporting more than 300 locations, redesigned operating models, improved customer experience, optimized multimillion dollar marketing investments, and partnered with executive leadership to deliver measurable business outcomes. Whether you need strategic planning, marketing leadership, operational improvements, or someone to lead a complex initiative from concept through execution, I bring a practical, collaborative approach focused on solving problems, building alignment, and delivering results.

Running a small business means HR usually lives on the back burner until something goes wrong. I work with owners who are ready to get ahead of it. I'm Shannon Taylor, founder of Avec Coeur HR and a fractional HR consultant with 16+ years of experience, from HR Assistant through HR Director. Before going independent, I directed HR strategy for a respiratory care company with hundreds of employees across California and multiple states building compliance infrastructure, redesigning onboarding from a single day into a five-day program that new hires consistently called the best they'd ever experienced, and leading a company-wide culture initiative that reduced turnover by 70% in one year. I've also worked directly under employment law attorneys in both New York and California, which means I bring a sharper compliance lens than most HR generalists. My consulting clients are small businesses; typically 5 to 25 people who need senior-level HR without the full-time cost. Past projects include multi-state compliance documentation for a luxury transportation company, a complete recruiting system for a real estate investment firm dealing with culture fit issues, California meal waiver compliance for a multi-location service provider, and HR foundation-building for a business navigating its first difficult termination. What I deliver: Employee handbooks and policies (California-compliant, plain language) Recruiting systems: scorecards, interview guides, job descriptions Onboarding design and SOP documentation Compliance reviews and HR audits Fractional HR on retainer: ongoing support, clear deliverables, no surprises I work the same way with every client: I ask questions first, explain every recommendation, and stay involved until things actually land. HR done with you, not at you. If you're a small business owner who's been putting off the HR work you know you need, let's talk!

I help founder-led and scaling companies build compensation and HR systems that support growth, protect margins, and reduce risk. With over 25 years of experience in executive search, compensation strategy, and HR advisory, I work directly with founders and leadership teams who need senior-level guidance without hiring a full-time HR executive. I hold four senior certifications: **Certified Compensation Professional (CCP) **Certified Executive Compensation Professional (CECP) **SPHR (Senior Professional in Human Resources) **GPHR (Global Professional in Human Resources) My work is especially valuable for companies moving from “informal and reactive” to structured and scalable. **Compensation Strategy & Pay Architecture **Market benchmarking and true-market analysis **Salary band design and internal leveling **Incentive and bonus plan development **Executive and leadership compensation modeling **Equity and long-term incentive guidance **Pay equity and internal alignment reviews I help companies answer critical questions such as: Are we paying competitively — and sustainably? How should we structure incentives as we grow? What is a defensible compensation range for this role? How do we align pay with performance and profitability? Fractional HR & Growth Advisory **Multi-state compliance and wage/hour guidance **Performance management structure **Organizational design and role clarity **Policy development and risk mitigation **Hiring strategy and workforce planning Clients typically engage me when: **They are growing quickly and need structure **Compensation decisions are becoming more complex **They want senior HR guidance without adding executive overhead **They need clarity before funding, expansion, or scaling My approach is practical, data-driven, and business-focused. I understand that every compensation decision impacts margin, retention, and long-term sustainability. Available for project-based work or ongoing advisory relationships.

𝗧𝗮𝗽 𝗶𝗻𝘁𝗼 𝗼𝘃𝗲𝗿 𝟮𝟬 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗛𝗥 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲! Hi, I'm Lillian — a results-oriented HR and Change Management Outsourcing (HRCO) Specialist with over two decades of HR leadership experience and a proven track record in effectively managing agency resources and budgets. Though my background includes collaborating with cross-state and multi-divisional corporations like UPS, I also excel at leading teams without formal hierarchical power, fostering collaboration across functions, and engaging seamlessly with senior executives. 𝖨 𝖼𝖺𝗇 help your business with: ✅Establishing HR Infrastructure: From procedures to performance management systems, I create tailored frameworks to support business growth. ✅Documentation and Policy Creation: Crafting comprehensive employee handbooks, policies, and procedures manuals to ensure clarity, consistency, and compliance across the organization. ✅Recruitment and Talent Acquisition: Leveraging my expertise in sourcing, screening, and hiring top talent, I help entrepreneurs build high-performing teams. ✅Compliance and Employment Law: Ensuring adherence to legal requirements, I mitigate risks and safeguard businesses from regulatory challenges. I’m familiar with multi state compliance and heavy compliance states such as California, Colorado & New York. ✅Employee Relations and Engagement: Fostering positive workplace cultures, I promote employee satisfaction, retention, and productivity. ✅Training and Development: Designing training programs and career pathways, I empower teams for continuous growth and success. ✅Benefits Administration: Developing competitive benefits packages, including healthcare, retirement plans, and wellness initiatives, to attract and retain top talent. ✅Diversity and Inclusion Initiatives: Implementing strategies to foster diversity, equity, and inclusion within the workplace, driving innovation and employee engagement. ✅Payroll Administration: Full ownership & processing of your payroll on platforms such as ADP, Gusto, Rippling, iSolved, QB Payroll, Paychex. 𝑳𝒆𝒕 𝒎𝒆 𝒉𝒆𝒍𝒑 𝒚𝒐𝒖 𝒃𝒖𝒊𝒍𝒅 𝒚𝒐𝒖𝒓 𝑯𝑹 𝒅𝒆𝒑𝒂𝒓𝒕𝒎𝒆𝒏𝒕 𝒇𝒓𝒐𝒎 𝒕𝒉𝒆 𝒈𝒓𝒐𝒖𝒏𝒅 𝒖𝒑!

✯✯✯ EXPERT-VETTED FREELANCER ✯✯✯ With over 20 years of professional experience, I help businesses, entrepreneurs, attorneys, and law firms navigate Human Resources compliance, contract matters, and litigation support with practical, business-focused solutions. I am an Expert-Vetted freelancer with a 100% Job Success Score, 130+ successfully completed projects, and more than $80,000 earned on Upwork. My unique combination of Human Resources and legal experience allows me to provide practical, compliant, and business-focused solutions that help clients save time, reduce risk, and focus on growing their organizations. SERVICES I PROVIDE HUMAN RESOURCES CONSULTING • Employee Handbook Development • HR Compliance Audits • Multi-State Employment Compliance • Recruiting and Talent Acquisition • Job Descriptions • Onboarding and Offboarding • Employee Relations • Performance Management • Workplace Investigations • Manager and Employee Training • Policy Development • Full-Service Payroll Support PARALEGAL SERVICES • Federal and State Court Litigation Support • Federal and State Court E-Filing • ADA Title III Litigation Support • Legal Research • Legal Writing • Discovery Drafting and Responses • Motions and Pleadings • Case Management • Trial Preparation • Probate Support • Business Litigation Support CONTRACT DRAFTING AND REVIEW • Independent Contractor Agreements • Employment Agreements • Non-Disclosure Agreements (NDAs) • Service Agreements • Vendor Agreements • Consulting Agreements • Business Contracts • Contract Review and Redlining • Contract Negotiation Support WHAT SETS ME APART Unlike most HR consultants, I understand the legal risks that businesses face. Unlike most paralegals, I understand the practical HR and operational challenges businesses encounter every day. This combination allows me to provide solutions that are not only effective but also legally compliant, helping clients avoid costly mistakes and make informed decisions. PUBLISHED AUTHOR I am the author of: • HR REMOTELY: How to Motivate A Remote Workforce • Top HR Practices for Startups My work has been featured through major retailers and professional platforms, including Amazon, Apple Books, Barnes & Noble, Books-A-Million, Walmart, and LinkedIn. WHY CLIENTS HIRE ME • 20+ Years of Professional Experience • Expert-Vetted Upwork Freelancer • 100% Job Success Score • Responsive Communication • Detail-Oriented and Reliable • Business-Focused Solutions • Practical, Compliance-Driven Advice Whether you need an experienced HR consultant, a skilled contract specialist, or a dependable senior paralegal, I am ready to help. Let's discuss your project.

With over 18 years of experience in Human Resources Management, I specialize in developing strategic HR plans, crafting comprehensive policies and procedures, and cultivating a workplace culture that empower employees to thrive. In addition to driving organizational success, I create legally compliant employee handbooks tailored to state-specific regulations—helping businesses stay aligned with compliance requirements. As a progressive leader and former Vice President of Human Resources at a national firm, I work with businesses and organizations to develop HR and payroll strategies. I specialize in: • Employment Law & Compliance • Employee Handbook Development & Compliance • Talent Acquisition & Recruiting • Performance & Compensation Management • Benefits & Payroll Administration • Diversity, Equity & Inclusion Initiatives • Workers’ Compensation & Safety Programs • Training & Development Strategies I earned a bachelor’s and master’s degree in communications and training; HR-certified by the Human Resources Certification Institute (HRCI) as a Senior Human Resources Professional (SPHR); and HR-certified by the Society of Human Resources Management (SHRM-CP).