Customer Care, Customer Service Reprs, Tech Support

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  1. Russell Katipunan

    Russell Katipunan

    Customer Service Coordinator

    United Arab Emirates - Last active: 30 days ago

    • Respond to customer queries and calls on products and services promptly and provide the desired information in a courteous manner. Adhere to service standards on response time for all queries raised and that the appropriate escalation process is followed for times and accurate receipt of information. • Ensure new hand over form and/or SOP is received from Sales, scrutinized for corrections (if there is any), and further carry out all required activities as per customer requirements. • Received all the relevant information from the customer on routing orders and check to ensure shipments arrives on the committed date and time as well as correct documents receive along with the shipments. • Updates customers upon the arrival their cargo. Follow up status of the clearance and deliveries. • Coordinates with origin stations, airlines, warehouse, documents and clearance departments on the status of the cargo. • Update the supplier List for respective key customers, file rates with origin stations appropriately, put together SOP’s for different clients, record them and ensure adherence to the same across all accounts. Process all 3rd party shipments as per company procedures specified and effectively follow up on the status of documents, legalizations, clearances, rates and transit progress for smooth order processing. • Effectively monitor all pending clearances and delivery order collections and send timely reminders to the customer and also ensure that all airway bills, invoices and documents for bank drafts and LCs are prepared accurately and in accordance with customer requirements and forwarded to a timely and accurate manner • Proactively coordinate with respective operations to ensure customers’ shipments are moved and delivered on time. • Submit necessary reports to the supervisor by the agreed target dates for proper management review on performance. • Capture and close (those assigned by supervisor within 48 hours) all customer verbal or written complaints, log them in CCM once received and assign them to the respective team for closure.

    $33.33 /hr
    0 hours
    0.00
  2. Hanefa C.

    Hanefa C.

    Customer Service Specialist

    Philippines - Last active: 1 day ago - Tests: 3

    Freelance Project Manager in a wide variety of business and online applications. Experienced professional in all aspects of the internet, account and data management. Direct experience with Customer Service, Technical Support, Real Estate, Financial Consulting and Auto Insurance. Interested in early-stage startups as well as companies “on the bubble”. I’d love to help out small companies with managing people and projects especially outsourced projects and staff.

    $5.56 /hr
    113 hours
    5.00
  3. Aristotle F.

    Aristotle F.

    Customer Service Advocacy

    Philippines - Last active: 2 days ago - Tests: 4 - Portfolio: 1

    I am a Computer Engineering graduate with 10 years experience in the BPO industry. I'm very dedicated, hardworking, and work well within a team. My core competencies revolve around BPO Operations mainly for Customer Service, Client and Project Management, Process Improvement, Sales, CSAT and RMA. I'm also adept in Data Entry, Word Processing, Transcribing, Data Conversion and Computer Tech Support.

    Groups: Pro Customer Service

    $10.00 /hr
    7 hours
    5.00
  4. Kathleen Tevepaugh

    Kathleen Tevepaugh

    Customer Service/Web Researcher

    United States - Last active: 18 days ago - Tests: 3

    I have almost 10 years of customer service experience, both face to face and inbound call center. I am very much a people person and can easily initiate and engage in conversation with a stranger. I grew up with computers and have evolved with the ever changing technology which allows me to be very comfortable at navigating my way around the inter webs and computer programs themselves. I have military experience which has taught me to have great attention to detail. It also taught me to be able to think outside the box and to work smarter, not harder. My work gets done in an efficient yet professional manner. I look forward to assisting you in the future!

    $15.00 /hr
    6 hours
    4.15
  5. Renee Anne Borcelo

    Renee Anne Borcelo

    Customer Service Representative

    Philippines - Last active: 1 day ago - Tests: 1

    A well presented, highly personable individual, who is also hardworking and has an upbeat and positive attitude. I strongly believes I have the required qualifications, relevant experience and future potential that you are looking for in a candidate in the field of Customer Service. I have worked as a voiced Customer Support Representative, Customer Sales Representative, Finance Representative for a Telco Company and finally, Chat Support Representative.

    $3.33 /hr
    200 hours
    5.00
  6. Cheryl H.

    Cheryl H. Agency Contractor

    Executive Level Customer Service

    United States - Last active: 1 day ago - Tests: 4 - Portfolio: 1

    I enjoy detailed work that challenges me daily. I have call center/customer service and data entry experience. Recently I have been a remote Administrative Assistance for a therapist office handling appointments, insurance, emails, invoicing and more. For the last tax season I also handled online forum posts and internal chat providing support to a team of agents. I am looking for a team that I can join and grow with in a long term position! Feel free to ask any questions, request a resume, or references. Thank you! Cheryl Hendley

    Groups: Pro Customer Service

    Associated with: oDesk Payroll

    $14.00 /hr
    1,692 hours
    5.00
  7. Alina Chulan

    Alina Chulan

    Customer service representative

    Ukraine - Last active: 11/20/2013 - Tests: 5

    I am an experienced customer service manager. I have a three years' experience of working at customer service and am proficient in English, German and Russian languages. I know Chineese as well. During my career as a customer service representative, I developed good skills of handling problem customers, advanced computer, internet and interpersonal skills. For the last year I have been also working as a PR manager and acquired important knowledge in research and promotional sphere. My general work experience and developed skills allow me to promptly and professionally perform the tasks and provide an effective interface between the customers and the company. The main objective in my job is to always listen to the customer attentively and suggest helpful suggestions to resolve the matter in a way that is satisfactory to the customer and the company I represent.

    $6.11 /hr
    926 hours
    5.00
  8. Danny Santos

    Danny Santos

    Customer Service Rep

    United States - Last active: 02/21/2014

    My name is Danny Santos I major in Business. Im also a team leader for the receiving and maintenance department at Whole Foods Market. I am reliable, self directed, and have passion for what I do. I enjoy working with people and solving any issues customers might have. I have been in the Customer Service field for over eight years and my goal is to obtain a position where I can utilize my customer service experience while gaining profession advancement within my field.

    $13.33 /hr
    168 hours
    5.00
  9. Ace Barry Filomeno

    Ace Barry Filomeno Agency Contractor

    Sales and Customer Service

    Philippines - Last active: 7 months ago - Tests: 1

    To be a part of an impeccable team that values good leadership, industry and teamwork and to be able to put on display my own skills in contributing to further improve business operations in sales, project management and customer service along side the goal of having a position with an avenue for advancement in terms of responsibility and status.

    Associated with: Advanced Services

    $8.89 /hr
    942 hours
    5.00