Customer Care, Customer Service Reprs, Tech Support

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  1. Desiree B.

    Desiree B.

    Customer Service Expert

    Philippines - Last active: 1 day ago - Tests: 5 - Portfolio: 2

    Job Objective Looking for the responsible post of a Customer Service/Virtual Assistant where I could put my knowledge and skills into practice and utilize my rich experience for the benefit of the company. Qualifications • Rich experience of more than four years working in a call center company. • Proven competency of dealing customers from various classes, assisting them with orders and answering their questions regarding products and related services. • Excellent communication and interpersonal skills. • Computer Skills, Multi-tasking • Innate dynamism which lets work in the fast call center atmosphere with ease. Technical Skills • Microsoft Office Proficiency • Email support • Phone troubleshooting • Sales • VA • Customer Support • Data Entry

    $4.50 /hr
    43 hours
    0.00
  2. Russell Katipunan

    Russell Katipunan

    Customer Service Coordinator

    United Arab Emirates - Last active: 30 days ago

    • Respond to customer queries and calls on products and services promptly and provide the desired information in a courteous manner. Adhere to service standards on response time for all queries raised and that the appropriate escalation process is followed for times and accurate receipt of information. • Ensure new hand over form and/or SOP is received from Sales, scrutinized for corrections (if there is any), and further carry out all required activities as per customer requirements. • Received all the relevant information from the customer on routing orders and check to ensure shipments arrives on the committed date and time as well as correct documents receive along with the shipments. • Updates customers upon the arrival their cargo. Follow up status of the clearance and deliveries. • Coordinates with origin stations, airlines, warehouse, documents and clearance departments on the status of the cargo. • Update the supplier List for respective key customers, file rates with origin stations appropriately, put together SOP’s for different clients, record them and ensure adherence to the same across all accounts. Process all 3rd party shipments as per company procedures specified and effectively follow up on the status of documents, legalizations, clearances, rates and transit progress for smooth order processing. • Effectively monitor all pending clearances and delivery order collections and send timely reminders to the customer and also ensure that all airway bills, invoices and documents for bank drafts and LCs are prepared accurately and in accordance with customer requirements and forwarded to a timely and accurate manner • Proactively coordinate with respective operations to ensure customers’ shipments are moved and delivered on time. • Submit necessary reports to the supervisor by the agreed target dates for proper management review on performance. • Capture and close (those assigned by supervisor within 48 hours) all customer verbal or written complaints, log them in CCM once received and assign them to the respective team for closure.

    $33.33 /hr
    0 hours
    0.00
  3. Ray An Santos

    Ray An Santos

    customer service representative

    Philippines - Last active: 9 days ago

    I've been with the call center industry for the last three years and I'm very familiar on how a call center works. Hope my experience would somehow help in doing my duties and responsiblities.

    $5.00 /hr
    0 hours
    0.00
  4. Jhoanna Nipal

    Jhoanna Nipal

    Expert In Customer Service

    Philippines - Last active: 1 day ago - Tests: 3

    Over the last 8 years, I have been working in a Call Center Industry with experience in both inbound and outbound campaigns (US and Australian Accounts). Excellent communication skills. •Can work under minimum supervision. •Results-oriented customer service professional. •Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. •Strong rapport with personnel, customers, and associates based on knowledge, professionalism and integrity. I am looking for full time work that will enable me to use the many skills that I have gained over the years. You grow the business, while I support you with dedication, integrity, excellence and confidentiality. In this new era where everything is online, although my office location is in the Philippines.

    $3.33 /hr
    2,255 hours
    5.00
  5. Hanefa C.

    Hanefa C.

    Customer Service Specialist

    Philippines - Last active: 1 day ago - Tests: 3

    Freelance Project Manager in a wide variety of business and online applications. Experienced professional in all aspects of the internet, account and data management. Direct experience with Customer Service, Technical Support, Real Estate, Financial Consulting and Auto Insurance. Interested in early-stage startups as well as companies “on the bubble”. I’d love to help out small companies with managing people and projects especially outsourced projects and staff.

    $5.56 /hr
    113 hours
    5.00
  6. Aristotle F.

    Aristotle F.

    Customer Service Advocacy

    Philippines - Last active: 2 days ago - Tests: 4 - Portfolio: 1

    I am a Computer Engineering graduate with 10 years experience in the BPO industry. I'm very dedicated, hardworking, and work well within a team. My core competencies revolve around BPO Operations mainly for Customer Service, Client and Project Management, Process Improvement, Sales, CSAT and RMA. I'm also adept in Data Entry, Word Processing, Transcribing, Data Conversion and Computer Tech Support.

    Groups: Pro Customer Service

    $10.00 /hr
    7 hours
    5.00
  7. Kathleen Tevepaugh

    Kathleen Tevepaugh

    Customer Service/Web Researcher

    United States - Last active: 18 days ago - Tests: 3

    I have almost 10 years of customer service experience, both face to face and inbound call center. I am very much a people person and can easily initiate and engage in conversation with a stranger. I grew up with computers and have evolved with the ever changing technology which allows me to be very comfortable at navigating my way around the inter webs and computer programs themselves. I have military experience which has taught me to have great attention to detail. It also taught me to be able to think outside the box and to work smarter, not harder. My work gets done in an efficient yet professional manner. I look forward to assisting you in the future!

    $15.00 /hr
    6 hours
    4.15
  8. Sharry Maridane Evangelista

    Sharry Maridane Evangelista

    Technical/Customer Service Professional

    Philippines - Last active: 3 days ago - Tests: 1

    I have been in the call center industry for 6 years for technical support and have gained experience in providing not only the resolution to the customer's concern but also deal with an irate/dissatisfied customer and turn around their experience by providing an exceptional service. With a background in managing call center teams, I am responsible in honing one's skills and have gained satisfactory training in working in a high-pressure target-based kind of environment. I am motivated and hardworking, seeking my next career challenge.

    $5.00 /hr
    0 hours
    4.85
  9. Renee Anne Borcelo

    Renee Anne Borcelo

    Customer Service Representative

    Philippines - Last active: 1 day ago - Tests: 1

    A well presented, highly personable individual, who is also hardworking and has an upbeat and positive attitude. I strongly believes I have the required qualifications, relevant experience and future potential that you are looking for in a candidate in the field of Customer Service. I have worked as a voiced Customer Support Representative, Customer Sales Representative, Finance Representative for a Telco Company and finally, Chat Support Representative.

    $3.33 /hr
    200 hours
    5.00
  10. Danny Santos

    Danny Santos

    Customer Service Rep

    United States - Last active: 02/21/2014

    My name is Danny Santos I major in Business. Im also a team leader for the receiving and maintenance department at Whole Foods Market. I am reliable, self directed, and have passion for what I do. I enjoy working with people and solving any issues customers might have. I have been in the Customer Service field for over eight years and my goal is to obtain a position where I can utilize my customer service experience while gaining profession advancement within my field.

    $13.33 /hr
    168 hours
    5.00