Shonda Rena S.
Customer Service Pro
I have worked in the filed of customer service for over ten years. I have worked in both on site and virtual call center environments. I have held positions such as technical support, order processor, claims management, and client support. I have provided support to clients by phone, email, and chat.
I have worked in roles where I used multiple programs simultaneously and am comfortable doing so. I have also used many different types of e mail support and phone support systems, to include Citrix, Zendesk, Shopify, and Zopim; to name a few.
I am a very fast learner and am eager to learn new skills that will help me to advance in the field of customer service and support.