Technical Support & Customer Service Expert
• More than 10 years of successful experience in customer service and technical support with recognized strengths in server maintenance, problem-solving and trouble-shooting.
• Possess solid computer skills.
• Technical knowledge of Servers, basic Active Directory, Exchange, Windows 10, 8, 7, XP, Vista, IP Phones, MS-outlook, Microsoft Excel, WordPerfect & Microsoft Word.
• A team player, was responsible for handling a team of 15 agents, and keeping them updated about the new technical issues and their resolutions