Top 50+ Call Centers agencies

Find a Call Centers agency to get even the most complex work done fast.

Call Centers image

Trusted by leading brands and startups

Browse top agencies

Explore 50+ Call Centers Agencies on Upwork

PulseBridge Avatar

PulseBridge

Masaya, Nicaragua

At PulseBridge, we specialize in providing professional call center solutions designed to help businesses scale efficiently. With a team of highly trained agents and a proven track record in customer engagement, lead generation, and sales support, we deliver measurable results tailored to your company’s unique needs. Our services include: Inbound and outbound call campaigns Customer support and retention strategies Lead generation and appointment setting Market research and data validation We pride ourselves on our professionalism, flexibility, and commitment to excellence. Whether you’re launching a new campaign or optimizing existing operations, PulseBridge ensures your brand voice is consistent, your clients are satisfied, and your objectives are met. Let us help you turn every call into an opportunity.

Read more
Lead Generation
Call Center Management
Call Scheduling
Customer Experience
Appointment Setting
Appointment Scheduling
Customer Care
Hourly rate $8.00 - $8.00
Member since Sep 10, 2025
Confidential Web Solutions LLC Avatar

Confidential Web Solutions LLC

Princeton, United States

Confidential Web Solutions LLC (CWS) is a US-based, fully remote contact center specializing in scalable, customer support for logistics, transportation/roadside assistance, disaster relief, emergency services, and more. Our independent contractor team delivers reliable, compassionate service tailored to each client’s unique needs. Whether you need 24/7 coverage, surge staffing, or a custom solution CWS can help. CWS is a motivated professional agency seeking a remote contact center, customer support, and/or business operations position where I can leverage my leadership, communication, and problem-solving skills to deliver exceptional service and results.

Read more
Email Support
Quality Assurance
Phone Support
Call Center Management
Customer Support
Data Entry
Call Scheduling
Hourly rate $35.00 - $35.00
Agency size 2-10 workers
Member since Sep 10, 2025
Aetherbloom Group Avatar

Aetherbloom Group

London, United Kingdom

Aetherbloom is a British-led customer support and business outsourcing company with operations in London and Johannesburg. We help UK-based businesses scale efficiently by providing access to skilled South African talent delivering exceptional customer service, virtual admin support, and tailored operational solutions. Our mission is twofold: to provide exceptional, cost-effective business services to our clients while creating meaningful employment opportunities in South Africa.

Read more
Human Resources
Technical Support
Virtual Assistance
Customer Relationship Management
Call Center Management
Business Process Outsourcing
Customer Retention
Hourly rate $20.00 - $100.00
Minimum project size None
Agency size 11-50 workers
Member since Sep 5, 2025

Redline Outsourcing Solution

Bengaluru, India

At Redline Outsourcing, we provide empathetic, accent-neutral voice support agents to healthcare, insurance, and pension providers across the US and UK. Our agents are trained in: 📞 Handling patient/member inquiries with empathy 🧾 Billing & claims follow-up (RCM experience) 📅 Appointment confirmations & reminders 💬 Real-time voice support aligned to US business hours We understand the importance of brand representation in every call. That's why our agents are coached to mirror your tone, follow custom scripts, and report daily. ✅ We offer a free 3-day trial to help you experience our service risk-free. Let’s simplify your operations — and help you stay human in a digital world.

Read more
BPO Call Center
Call Center Management
Hourly rate $8.00 - $8.00
Member since Aug 28, 2025
Rankflow Avatar

Rankflow

colombo, Sri Lanka

Welcome to Rankflow, your premier partner for scalable business solutions and elite virtual talent! Our foundation is managed by quality assurance experts with a proven track record of over 50,000 hours on Upwork and a flawless 5-star rating. This means you don't just get a service provider; you get a guaranteed extension of your team that is meticulously vetted, trained, and managed for excellence. We seamlessly integrate into your workflow using the tools you love, ensuring maximum productivity from day one. → Our Tech Stack & Tool Proficiency: Project Management: Asana | Trello | Monday.com | ClickUp | Jira Communication: Slack | Microsoft Teams | Whatsapp Meeting Coordination: Zoom | Google Meet | Microsoft Teams Productivity Suites: Microsoft Office 365 | Google Workspace (GSuite) Design & Creative: Adobe Photoshop| Canva Admin & Cloud: Google Admin Console | Microsoft 365 Admin Portal Office Tools: MS Office | G Suite | Adobe Acrobat We offer our services in: ▣ Administrative & Business Support ★ Virtual Assistance ★ Data Entry & Research ★ Application Filling & Submission ★ Calendar & Email Management ★ Document Preparation (MS Office/GSuite) ★ Operations Management ★ SOP creation ▣ Customer Service & Support ★ Multichannel Email Support ★ Live Chat Support ★ Call Center Services ★ Customer Inquiry & Complaint Resolution ★ Order Processing & Follow-Ups ▣ Back Office & Technical Support ★ Back Office Data Processing ★ Google Workspace & MS 365 Admin Console Management ★ E-commerce Product Listing & Support ▣ Project & Operations Management ★ Project Management & Coordination (Asana/Trello/etc.) ★ Workflow Optimization ★ Process Documentation ★ Team Collaboration Support ★ Performance Reporting ▣ Design & Content Creation ★ Canva Graphic Design (Social Media, Logos, Presentations) ★ Web Design Support ★ Content Scheduling & Uploads ▣ Digital Marketing & SEO ★ Search Engine Optimization (SEO) ★ Social Media Marketing (SMM) & Management ★ Content Scheduling & Uploads At Rankflow, our goal is to be your strategic growth engine. We understand that every business is unique, which is why we reject a one-size-fits-all approach. We integrate with your operations and tech stack to provide a customized plan that delivers measurable results and maximizes your ROI. Whether you need a single virtual assistant or an entire dedicated team, Rankflow provides the expertise and vetted talent to help you succeed. Our managed service ensures quality, consistency, and peace of mind. Contact us today!

Read more
Social Media Carousel
Bookkeeping
Virtual Assistance
Call Center Management
Business Process Outsourcing
Data Entry
Document Localization
Hourly rate $5.00 - $25.00
Agency size 2-10 workers
Member since Aug 15, 2025
Salesmart Digital Avatar

Salesmart Digital

Lahore, Pakistan

Salesmart Digital provides personalized business solutions, helping your business scale to the next level. With a team of experienced and skilled sales professionals, we excel at providing the best services when it comes to sales and marketing. Our job is to give you clear results from day one. Our BPO Services include: • Best Sale Agents • Best Information Gathering • Appointment Setting • Results in all industries and niches ( real estate, food, security, finance, medical, travel digital marketing etc) • Live Chat Support • Customer Support • Auto Dialer Facility - Free • Manual Dialer Facility - Free • Daily Customized KPI's - Free We integrate seamlessly into your workflow, delivering ROI you can measure from day one. Are you looking to work with just any agency, or the BEST agency? Because right now, you're looking at the latter. See you at the top!

Read more
Inbound Marketing
Outbound Sales
B2C Marketing
Real Estate Cold Calling
Lead Generation
Virtual Assistance
Call Center Management
Hourly rate $6.00 - $40.00
Minimum project size $1K+
Agency size 2-10 workers
Member since Aug 10, 2025
NEBZARO TECH Avatar

NEBZARO TECH

Old Bethpage, United States

NEBZARO TECH – Driving Sales, Leads & Business Growth Worldwide We are a full-service B2B Lead Generation, BPO, and Sales Support Agency helping businesses find high-quality leads, manage customer interactions, and streamline operations for maximum ROI. With 15+ years of combined experience, 1,000+ successful projects, and a global team of trained professionals, we deliver data-driven results that convert. We combine precision-targeted lead generation, expert virtual assistance, and proven BPO solutions to help you close more deals, improve customer service, and grow your brand faster. Our Core Services B2B Lead Generation & List Building (High-Intent, 100% Verified) Targeted Prospect Lists (CxO, VP, Directors, Decision-Makers) LinkedIn Lead Sourcing & Email Finding Real Estate, SaaS, Finance, Healthcare, Marketing & Niche-Specific Leads Email List Cleaning & Verification (NeverBounce, ZeroBounce) BPO Services (24/7 Global Support) Customer Support (Voice, Chat, Email) Technical Support & Help Desk Appointment Setting & Lead Nurturing Telesales & Telemarketing (B2B & B2C) Order Processing & Back Office Support Market Research & Data Entry Cold Calling & Appointment Setting Real Estate (FSBO, Expireds, Probate, Absentee, Tax Delinquent) B2B & B2C Sales Calls Warm Calling & Lead Nurturing Scripted Product/Service Pitching Virtual Assistance & Admin Support Email & Calendar Management Meeting Scheduling & Follow-Ups CRM Data Entry & Management (Salesforce, HubSpot, Zoho, Pipedrive) Document Preparation & Reporting Web Research, Data Mining & Scraping Company & Market Research CRM Data Enrichment & Cleansing Directory & Website Data Extraction Why Clients Choose NEBZARO TECH Proven Track Record – 5+ years in Lead Gen, BPO & Sales Support Human-Verified Leads – Reduce bounce rates & improve ROI Multi-Industry Expertise – Real Estate, SaaS, Finance, Marketing, E-commerce, Healthcare & more Full Tool Stack – LinkedIn Sales Navigator, Apollo.io, Hunter.io, ZoomInfo, RocketReach, SalesQL, NeverBounce 24/7 Availability – We operate across time zones for faster delivery Tools & Platforms We Use LinkedIn Sales Navigator | Apollo.io | Hunter.io | ZoomInfo | RocketReach | Snov.io | SalesQL | NeverBounce | ZeroBounce | Salesforce | HubSpot | Zoho CRM | Pipedrive | Google Sheets | MS Excel Let’s Work Together If you need a reliable, results-driven partner for B2B lead generation, BPO services, cold calling, and admin support, NEBZARO TECH is ready to deliver. Send us an invite today, and let’s start growing your business.

Read more
Real Estate Closing
Data Mining
Phone Support
Lead Generation
Virtual Assistance
Call Center Management
Cold Calling
Hourly rate $5.00 - $50.00
Agency size 51-200 workers
Member since Aug 7, 2025

NEBZARO TECH

Teaneck, United States

🚀 NEBZARO TECH – Driving Sales, Leads & Business Growth Worldwide 🚀 We are a full-service B2B Lead Generation, BPO, and Sales Support Agency helping businesses find high-quality leads, manage customer interactions, and streamline operations for maximum ROI. With 15+ years of combined experience, 1,000+ successful projects, and a global team of trained professionals, we deliver data-driven results that convert. We combine precision-targeted lead generation, expert virtual assistance, and proven BPO solutions to help you close more deals, improve customer service, and grow your brand faster. 🔹 Our Core Services 📊 B2B Lead Generation & List Building (High-Intent, 100% Verified) Targeted Prospect Lists (CxO, VP, Directors, Decision-Makers) LinkedIn Lead Sourcing & Email Finding Real Estate, SaaS, Finance, Healthcare, Marketing & Niche-Specific Leads Email List Cleaning & Verification (NeverBounce, ZeroBounce) 🏢 BPO Services (24/7 Global Support) Customer Support (Voice, Chat, Email) Technical Support & Help Desk Appointment Setting & Lead Nurturing Telesales & Telemarketing (B2B & B2C) Order Processing & Back Office Support Market Research & Data Entry 📞 Cold Calling & Appointment Setting Real Estate (FSBO, Expireds, Probate, Absentee, Tax Delinquent) B2B & B2C Sales Calls Warm Calling & Lead Nurturing Scripted Product/Service Pitching 💼 Virtual Assistance & Admin Support Email & Calendar Management Meeting Scheduling & Follow-Ups CRM Data Entry & Management (Salesforce, HubSpot, Zoho, Pipedrive) Document Preparation & Reporting 🔍 Web Research, Data Mining & Scraping Company & Market Research CRM Data Enrichment & Cleansing Directory & Website Data Extraction ✅ Why Clients Choose NEBZARO TECH Proven Track Record – 15+ years in Lead Gen, BPO & Sales Support Human-Verified Leads – Reduce bounce rates & improve ROI Multi-Industry Expertise – Real Estate, SaaS, Finance, Marketing, E-commerce, Healthcare & more Full Tool Stack – LinkedIn Sales Navigator, Apollo.io, Hunter.io, ZoomInfo, RocketReach, SalesQL, NeverBounce 24/7 Availability – We operate across time zones for faster delivery 📌 Tools & Platforms We Use LinkedIn Sales Navigator | Apollo.io | Hunter.io | ZoomInfo | RocketReach | Snov.io | SalesQL | NeverBounce | ZeroBounce | Salesforce | HubSpot | Zoho CRM | Pipedrive | Google Sheets | MS Excel 💬 Let’s Work Together If you need a reliable, results-driven partner for B2B lead generation, BPO services, cold calling, and admin support, NEBZARO TECH is ready to deliver. 📩 Send us an invite today, and let’s start growing your business.

Read more
Lead Management
Phone Support
Real Estate Cold Calling
Lead Generation
Virtual Assistance
Call Center Management
Customer Support
Hourly rate $5.00 - $50.00
Minimum project size None
Agency size 51-200 workers
Member since Aug 7, 2025
Hello Hub Avatar

Hello Hub

Varna, Bulgaria

Welcome to Hello Hub, your trusted partner in delivering exceptional customer support experiences. With over 10 years of expertise in customer service, Hello Hub was founded after working with renowned global organizations like HCLTech, CluneTech, and JustEatTakeaway, as well as numerous eCommerce brands and hospitality businesses. Our deep industry knowledge and hands-on experience in customer support make us experts in every area of the field — from phone and email to live chat support. At Hello Hub, we specialize in: • Multichannel Customer Support (Phone, Email, Chat) • Technical Support & Troubleshooting • Helpdesk & Ticketing System Management (e.g., Zendesk, Freshdesk) • Onboarding and Customer Success • Customer Retention Strategies • Support Team Training & Process Optimization Whether you’re a startup looking to build your support from the ground up or a growing business needing a reliable and professional extension to your team, Hello Hub is here to help you build meaningful connections with your customers. Let’s bring the “human” back to customer support — with Hello Hub.

Read more
Phone Support
Call Center Management
Call Scheduling
Call Center Software
Customer Experience
Customer Satisfaction
Appointment Setting
Hourly rate $7.00 - $7.00
Agency size 2-10 workers
Member since Aug 6, 2025
EIACS Avatar

EIACS

Alexandria, Egypt

"From Startup Struggle to Customer Service Success - We've Been There" Three years ago, we were just another small contact center in Egypt. Today, we're the trusted customer service partner for businesses across 4 continents. How did we get here? By obsessing over one thing: making our clients' customers absolutely love doing business with them. Our Journey to Excellence: Started with 5 agents → Now managing 100+ professionals Served 1 industry → Now experts across 5 major sectors Local clients only → Now supporting businesses in 15+ countries Basic phone support → Now offering complete omnichannel solutions What This Means for You: You get a partner who understands the challenges of scaling customer operations because we've lived them. We know what it's like to worry about response times, quality consistency, and cost control. That's why we've built systems and processes that eliminate these headaches. Our Proven Formula: 🎯 Week 1: Dedicated team assignment and custom training 📊 Week 2: Pilot operations with real-time monitoring 🚀 Week 3+: Full-scale operations with continuous optimization Services That Scale Your Success: • Inbound Mastery - Turn support tickets into customer loyalty • Outbound Excellence - Convert leads into revenue • Operational Efficiency - Handle admin tasks that bog down your team • Global Reach - Multilingual support for international expansion Real Results from Real Clients: • E-commerce store: 40% increase in customer lifetime value • SaaS company: 60% reduction in churn rate • Financial services: 300% improvement in lead conversion The EIACS Advantage: We're not just service providers - we're growth partners invested in your success. Ready to write your own customer service success story? Let's talk about your goals and how we can help achieve them.

Read more
Email Support
Inbound Marketing
Outbound Sales
Lead Generation
Virtual Assistance
Call Center Management
Data Entry
Hourly rate $5.00 - $8.00
Agency size 51-200 workers
Member since Aug 4, 2025
PraxisTechs BPO: Specialized CX & Support for EU E-commerce Brands Avatar

PraxisTechs BPO: Specialized CX & Support for EU E-commerce Brands

Alexandria, Egypt

Scale Your EU E-commerce Store with C1-Native Support & Specialized CX Growing across borders in Europe requires more than just "answering tickets." It requires cultural nuance, technical precision, and native-level fluency. At PraxisTechs, we help German and Dutch e-commerce brands reduce response times by up to 40% while maintaining industry-leading CSAT scores. We aren't just a call center; we are your strategic partner in the DACH and Benelux regions. Why Leading E-commerce Brands Partner With Us: - Native-Level Fluency: We provide C1/C2 and native support in German, Dutch, and English, ensuring your customers feel understood and valued. - Deep Tech Stack Integration: Our agents are experts in the tools you already use: Shopify, Gorgias, Zendesk, Salesforce, and Klaviyo. No technical training required. - Operational Excellence: From First Response Time (FRT) to Resolution Rate, we optimize every metric that impacts your bottom line. - Cultural Nuance: We understand the directness of Dutch consumers and the high quality expectations of the German market. Our Core Services: - Omnichannel Support: Live Chat, Email, Phone, and Social Media (IG/FB/TikTok). - Back-Office Management: Order processing, returns/refunds management, and CRM data entry. - Scaling Solutions: 24/7 coverage and seasonal support for peak periods like Black Friday and Christmas. - Proactive Sales: Turning support inquiries into conversion opportunities via live chat. The PraxisTechs Guarantee: We provide transparent reporting, dedicated account management, and a focus on Human-Centric Tech. We don’t just resolve tickets; we build loyalty for your brand. Ready to streamline your European operations? Click the "Invite to Job" or "Message" button to schedule a discovery call and see how we can support your growth.

Read more
Outbound Sales
Italian
Virtual Assistance
Call Center Management
Customer Support
French
Dutch
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Aug 4, 2025
Optimist Global Services LLC Avatar

Optimist Global Services LLC

Kingston, Jamaica

Telephone | Sales | Customer Support | BPO | Virtual Assistant | Tech Support | Hospitality & Travel | Call Center Services | CLIENT TESTIMONIALS | Before partnering with Optimist Global Services, we were overwhelmed. As our travel booking platform started gaining traction, so did the volume of customer inquiries — delayed flights, itinerary changes, urgent rebooking. Our in-house team just couldn’t keep up. Response times slipped, customers were frustrated, and our reviews started taking a hit. That’s when we brought in Optimist Global Services — and honestly, that decision changed the trajectory of our business. From day one, they didn’t just offer us agents — they brought us structure. They rebuilt our entire customer support process, implemented 24/7 coverage, trained agents to handle high-pressure travel scenarios with empathy and precision, and set up reporting that gave us full visibility into performance. Within 90 days, our first-response time dropped by 62%, customer satisfaction jumped by over 30%, and — here’s the big one — our repeat booking rate nearly doubled. That translated directly into a 22% increase in revenue in the first quarter of working with them. Optimist didn’t just solve a support problem. They turned customer service into a growth channel. And they did it while making our lives easier, not harder. — FOUNDER & CEO, Tavar

Read more
Phone Support
Lead Generation
Call Center Management
Social Media Marketing
Customer Service Training
Call Scheduling
Call Center Software
Hourly rate $6.00 - $10.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Jul 30, 2025
Megatec Avatar

Megatec

Lahore, Pakistan

We are experienced call center professionals skilled in delivering excellent customer support, handling inbound and outbound calls, cold calling, and appointment setting. With a dedicated team of 40+ sales agents, we excel at building rapport, managing CRM tools like HubSpot and Salesforce, and resolving customer issues efficiently. Our strong communication skills and friendly, results-driven approach help businesses increase sales, improve customer satisfaction, and maintain a professional brand image. In addition to call center services, Megatec also offers full-service digital marketing solutions — including SEO, PPC, social media marketing, content creation, email campaigns, and web design. We help businesses grow online, attract more leads, and convert them into loyal customers. Whether you need expert voice support or a high-performing digital strategy, Megatec is ready to support your growth.

Read more
Digital Marketing
Call Center Management
CallTools Call Center Software
Social Media Marketing
Medical Billing
Customer Service
Hourly rate $25.00 - $25.00
Agency size 11-50 workers
Member since Jul 28, 2025
Future Marketing LLC Avatar

Future Marketing LLC

Giza, Egypt

We are a full-service call center agency with over 7 years of experience providing telesales, customer support, lead generation, and virtual assistant services to clients across the U.S. and beyond. With a team of 120+ trained, English-speaking agents, we specialize in delivering high-performance campaigns tailored to each client's needs. Whether you’re looking to boost sales, qualify leads, handle customer inquiries, or manage daily tasks — we offer scalable, reliable, and results-driven solutions. Our focus is on quality, consistency, and performance. We work with CRMs, follow strict KPIs, and provide full reporting to ensure your campaign succeeds from day one. Let’s connect to discuss how we can support your business with dependable, professional call center support.

Read more
Marketing
Inbound Marketing
Outbound Sales
Call Center Management
Outbound Call
BPO Call Center
Sales & Marketing
Hourly rate $7.00 - $10.00
Minimum project size None
Agency size 51-200 workers
Member since Jul 22, 2025
Proline Dispatch Avatar

Proline Dispatch

Lahore, Pakistan

Welcome to Proline Dispatch, a trusted agency providing professional 24/7 taxi dispatching, booking coordination, and customer support services — tailored for UK-based taxi companies and ride-hailing platforms. With a dedicated team of trained dispatchers and support agents, we ensure smooth, real-time coordination between passengers and drivers. We specialize in UK taxi campaigns and have hands-on experience using leading dispatching platforms like iCabbi, AutoCab, Zoom Dispatch, and more. Our Core Services Include: * Inbound & Outbound Taxi Booking Calls * Real-Time Driver Dispatching * Ride Booking & Trip Management * Driver Onboarding & Documentation * Customer Support (Call, Chat, WhatsApp) * CRM Data Entry & Daily Logs Why Choose Proline Dispatch? * UK Time Zone Coverage & 24/7 Availability * Fluent English-speaking Support Team * VoIP Setup with Call Recording * Trained in UK Dispatch Software * Focus on Accuracy, Professionalism & Speed We don’t just dispatch rides — we build long-term trust by helping taxi companies grow through reliable and efficient remote support. Let’s partner up and move your dispatch operations to the next level — with Proline Dispatch, your fleet is always in safe hands. Reach out now. We’re ready to start immediately!

Read more
Data Analysis
Phone Support
Virtual Assistance
Call Center Management
Cold Calling
Data Entry
BPO Call Center
Hourly rate $4.99 - $49.99
Minimum project size None
Agency size 2-10 workers
Member since Jul 16, 2025
Proline Dispatch Avatar

Proline Dispatch

Lahore, Pakistan

Welcome to Proline Dispatch, a trusted agency providing professional 24/7 taxi dispatching, booking coordination, and customer support services — tailored for UK-based taxi companies and ride-hailing platforms. With a dedicated team of trained dispatchers and support agents, we ensure smooth, real-time coordination between passengers and drivers. We specialize in UK taxi campaigns and have hands-on experience using leading dispatching platforms like iCabbi, AutoCab, Zoom Dispatch, and more. Our Core Services Include: * Inbound & Outbound Taxi Booking Calls * Real-Time Driver Dispatching * Ride Booking & Trip Management * Driver Onboarding & Documentation * Customer Support (Call, Chat, WhatsApp) * CRM Data Entry & Daily Logs Why Choose Proline Dispatch? * UK Time Zone Coverage & 24/7 Availability * Fluent English-speaking Support Team * VoIP Setup with Call Recording * Trained in UK Dispatch Software * Focus on Accuracy, Professionalism & Speed We don’t just dispatch rides — we build long-term trust by helping taxi companies grow through reliable and efficient remote support. Let’s partner up and move your dispatch operations to the next level — with Proline Dispatch, your fleet is always in safe hands. Reach out now. We’re ready to start immediately!

Read more
Data Analysis
Data Mining
Phone Support
Virtual Assistance
Call Center Management
Cold Calling
Data Entry
Hourly rate $4.99 - $49.99
Minimum project size None
Agency size 2-10 workers
Member since Jul 15, 2025
Leads Flow Avatar

Leads Flow

Islamabad, Pakistan

We’re a team of 1–10 experienced agents specializing in telemarketing, appointment setting, lead generation, and virtual assistance, with 4+ years of proven success in the industry. Our team has worked with certified clients across multiple industries, including Final Expense, Solar, Real Estate, Mortgage, and more. From cold calling to warm transfers, we handle full campaigns with a focus on quality, consistency, and results. Whether you're looking to boost sales, qualify leads, or streamline operations, we’re here to deliver with professionalism and performance. Let’s grow your business together.

Read more
B2C Marketing
Lead Generation
Call Center Management
Cold Calling
Sales Lead Lists
Customer Acquisition
Data Entry
Hourly rate $6.00 - $6.00
Minimum project size None
Agency size 2-10 workers
Member since Jul 9, 2025
Xamviva Tech. Avatar

Xamviva Tech.

Rawalpindi, Pakistan

At Xamviva, we provide Done-for-You outsourcing solutions for startups, SMBs, and enterprises looking to save time, reduce overhead, and scale operations—without the headache of managing remote teams. From sales support and virtual assistants to debt settlement, customer service, and back-office processing, our trained teams deliver reliable, results-driven services tailored to your KPIs. 📌 Based in Pakistan with global delivery 📌 50–100 seat capacity, scalable for your needs 📌 Trained staff, QA process, US/UK/Canada/UAE market experience 📌 Fluent English, available in your time zone We do the hiring, training, QA, and supervision so you can focus on growth. Whether you're launching a new campaign or looking to expand support, Xamviva makes outsourcing simple, affordable, and effective.

Read more
Inbound Marketing
Outbound Sales
Call Center Management
Cold Calling
Order Entry
Outbound Call
BPO Call Center
Hourly rate $5.00 - $10.00
Agency size 11-50 workers
Member since Jul 7, 2025
Moxha Solutions Avatar

Moxha Solutions

Lahore, Pakistan

Moxha Solutions Your Reliable Call Center & Customer Experience Partner 📍 Lahore, Punjab, Pakistan | Global Service Reach About Us Moxha Solutions is a next-generation call center and customer support agency, providing tailored communication services that help businesses scale efficiently. Founded with the vision to blend affordability with world-class service, our team bridges the gap between businesses and their customers through seamless, multilingual, and omnichannel support. We specialize in empowering businesses with high-performance teams trained in customer engagement, lead generation, technical support, and back-office services—allowing our clients to focus on growth while we handle the rest. Our Services ✅ Inbound Call Handling Customer service & support Order processing & tracking Product & service information requests Complaint resolution & escalation handling ✅ Outbound Call Campaigns Lead generation & appointment setting Market research & customer surveys Follow-up calls & client retention initiatives Cold calling for sales & outreach ✅ Multichannel Support Email & ticket response Live chat & website support Social media monitoring & response WhatsApp & SMS customer engagement ✅ Technical Support & Helpdesk Software troubleshooting Hardware guidance (where applicable) Tier 1 & Tier 2 tech support CRM and platform assistance ✅ Back-office & Admin Support Data entry & database management Transcription & document processing Virtual assistant services CRM system updates & reporting Why Choose Moxha Solutions? 🌍 Global Service, Local Understanding Fluent English-speaking agents Cultural sensitivity to North American, UK, and Australian markets Additional language capabilities on request ⏱️ 24/7 Availability Around-the-clock coverage for customer-facing or back-end processes Ability to handle peak volumes and seasonal campaigns 📊 Performance-Driven Operations Transparent reporting with detailed KPIs Dedicated account managers for real-time feedback Regular quality audits to ensure excellence 💰 Cost-Effective Scalability Flexible staffing options to match your business needs Competitive pricing without compromising quality Quick onboarding process for new campaigns 🔒 Secure & Compliant Strict data protection and confidentiality protocols PCI DSS-compliant processes (where required) Fully equipped infrastructure with backup contingencies

Read more
Email Support
Inbound Marketing
Phone Support
Virtual Assistance
Call Center Management
Customer Support
Business Process Outsourcing
Hourly rate $5.00 - $10.00
Agency size 11-50 workers
Member since Jun 25, 2025
Mister Call Avatar

Mister Call

Antananarivo, Madagascar

Welcome to Mister Call, your trusted partner for bilingual customer service outsourcing from Madagascar! We deliver exceptional English and French support, saving clients up to 50% on costs compared to in-house teams. Specializing in e-commerce, technology, and financial services, our team handles high-volume inquiries, technical support, and order management with a focus on boosting CSAT. Why Choose Us? Bilingual Expertise: Fluent English and French agents, perfect for North America, Europe, and Quebec markets. 24/7 Availability: Round-the-clock support to ensure seamless customer experiences. Cost Efficiency: High-quality service at a fraction of the cost, ideal for growing businesses. Scalable Solutions: Flexible staffing for startups and mid-sized firms (50–1,000 employees). Proven Process: Trained agents, modern tools, and quality assurance for consistent results. Recent Success: Helped an e-commerce client reduce support costs by 65% while improving response times by 30%. Ready to scale your customer service? Let’s discuss how Mister Call can support your growth!

Read more
Email Support
Quality Assurance
Call Center Management
Customer Support
Business Process Outsourcing
Online Chat Support
Customer Service
Hourly rate $6.00 - $6.00
Agency size 11-50 workers
Member since Jun 23, 2025

How to hire Call Centers agencies on Upwork

Choose your category

Whatever you need, help is at hand

Browse the agencies

There are thousands to pick from

Invite an agency

Read the profiles and approach your favorite

Start a conversation

Explain your goals and get started

Frequently asked questions

What is a call center agency?

A call center agency is responsible for managing one or more call centers. Call center agencies often supervise large teams of call-center representatives and are tasked with ensuring customer satisfaction by the companies that engage their services.
Call center staffing agencies specialize in filling call center jobs and often on board and train call center professionals. While outsourcing customer support is increasingly popular, some companies operate in-house call centers and prefer to engage customer service representatives via direct hire.

What is the purpose of call centers?

A call center is responsible for handling inbound or outbound communications on behalf of a company.
At an inbound call center, agents answer telephone inquiries from customers, potential clients, job seekers, and other callers. At an outbound call center, reps place calls to customers for sales, surveys, debt collection, or to follow up on a previous inbound call. Whether the call is inbound or outbound, call center agents are expected to be friendly, helpful, and to take a personalized approach to their job.
When a call center handles other types of communications apart from inbound and outbound telephone calls (such as emails and text messages), it is known as a contact center.

What are the benefits of using call center agencies?

It is expensive and time-consuming for companies to operate in-house call centers and help desks. Organizations can save money and ensure a better customer support experience by forging partnerships with call center operators and customer service staffing agencies. Freed from handling the hiring process for customer service jobs, businesses can concentrate on higher-value tasks.

What is a typical day like for a call center agent?

Call centers often operate around the clock, which means a typical day for a call center agent can start at any hour. At an inbound call center, agents are expected to take up to 50 calls a day and offer personalized, thoughtful solutions to any problems customers may have. If they can't resolve a customer's issue, an agent may need to transfer the call to the center supervisor or other authority.

What is the average salary of a call center agent?

The average monthly pay for call center positions is $2,719 per month or around $16 per hour. This is the national average for the United States, and call center agent pay may vary by city, state or region. You can check rates for call center workers on Upwork to compare what freelancers are making, as well.
Schedule a call