Top 50+ Call Centers agencies

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OutXource 24/7 Avatar

OutXource 24/7

Camarillo, United States

At OutXource, we specialize in providing comprehensive Accounting and Bookkeeping services tailored specifically for property management firms. Our team of experienced Accountants and Virtual Assistants delivers end-to-end support in: a. Bookkeeping & Accounting b, Virtual Property Management c. Virtual Assistant Services d. Year-End Tax Preparation We utilize the latest industry tools like Buildium, Appfolio, Airbnb, and Guesty to streamline processes and ensure the highest level of accuracy and efficiency for your business. Let us handle your accounting and administrative tasks so you can focus on what you do best—growing your property management business.

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Email Support
Digital Marketing
Phone Support
Bookkeeping
Accounting
Call Center Management
Social Media Marketing
Hourly rate $8.00 - $25.00
Minimum project size None
Agency size 11-50 workers
Member since Nov 2, 2021
Catapult VA Services Avatar

Catapult VA Services

Botolan, Philippines

A group of Business process outsourcing (BPO) veterans who came together who are experienced in Customer service, Billing and inquiry, Health care and Life insurance campaigns before becoming a successful self motivated and aggressive Real Estate cold caller. Our Real Estate Investment | Virtual Wholesaling Experience duties include: » Cold Calling/Appointment Setting » Follow up with prospects via SMS or phone calls to add to the sales pipeline » SMS Lead Manager » Organize data and build spreadsheets » Other administrative assistance that my client may require my service at. Knowledgeable in using the softwares such as: » Podio » Slack » Dial Pad » Mojo Dialer » Readymod (Xencall) » Call tools » ProspectBoss » REsimpli » Ytel Dialer » Freedomsoft Call & SMS » Google Docs and Google Sheet We have successfully completed many projects outside of Upwork. You may check out our individual portfolio and employment history. We'd be more than happy to bring and share our skills that can eventually contribute to your company’s success.

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Phone Support
Real Estate
Lead Generation
Call Center Management
Cold Calling
Sales Lead Lists
BPO Call Center
Hourly rate $7.00 - $7.00
Agency size 11-50 workers
Member since Oct 25, 2021
c2o outsourcing Avatar

c2o outsourcing

Islamabad, Pakistan

EXCELLENCE IN CUSTOMER EXPERIENCE CENTRE Currently, we are providing our flexible in-bound and out-bound services 24/7 to more than 26 UK based companies. Moreover, we also have specialized industry knowledge and support staff to meet your needs. a. Contact Center – Inbound and Outbound bookings and queries b. Customer Care – Customer Service Escalations / Convert to App c. Customer Value (CSR) – Reaching out to the customers. Courtesy Calls. 2. MARKETING – SHARE BEST PRACTICE We provide strategic counsel on brand, marketing, and tech interventions. From breathing new life into brands to increasing revenue for your business, we have got you covered. a. Digital Marketing – Social Media b. Website c. Creative Content d. Graphics / Video / Editing e. Strategy 3. SALES We offer in-depth technical knowledge to help our clients increase sales and connect better with their customer base. We work with a management team on the strategy to help your business reach its goal. a. Local / Regional / National B2B Sales b. Account Management / Development Services c. E-Commerce d. Aftersales surveys

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Inbound Marketing
Quality Assurance
Outbound Sales
Phone Support
Call Center Management
Customer Acquisition
Customer Experience Research
Hourly rate $6.50 - $6.50
Member since Oct 21, 2021
First Contact Solution Avatar

First Contact Solution

Montego Bay, Jamaica

First Contact solution is your number one stop for your branding and consulting need, We provide fully trained agents to handle your appointment setting, Inbound and outbound sale calls and so much more

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Call Center Management
Cold Calling
Marketing Advertising
Data Entry
General Transcription
BPO Call Center
Market Analysis
Hourly rate $25.00 - $25.00
Minimum project size None
Agency size 51-200 workers
Member since Oct 15, 2021

Med GITS

Jeddah, Saudi Arabia

Business applications development followed by android and iphone applications. Expert in turnkey solution provider.

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Data Analysis
Medical Mastermind Medical Billing Services
Call Center Management
Data Entry
Client Management
Medical Billing & Coding
Revenue Management
Hourly rate $15.00 - $30.00
Agency size 11-50 workers
Member since Oct 5, 2021
DigiVista&CO Avatar

DigiVista&CO

Bani Gala, Pakistan

We are working as a Giant E-commerce Expert Agency for the past 7 years working with many of the top US companies in the market. We turned the Startup business into the top Selling brand, Here are my key skills 1. Product Research 2. Keyword Research 3. Content writing 4. PPC Strategies 5.FBI 6. Google Ads 7. Social Media marketing 8. Video editing 9. Vidoe Animation 10. Product Design 11. Development 12. WordPress 13. VAT Filling 14. Amazon \Ebay\Etsy \Shopify 15. Call Center Services We have a dynamic, skilled staff of 104 people divided into several teams. Lets schedule a detailed call so we can help you to build everything together

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Call Center Management
Ecommerce
Brand Management
Social Media Marketing
Shopify
Brand Development
Adobe After Effects
Hourly rate $17.00 - $17.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Oct 2, 2021
UNITY Online Solutions and Services Avatar

UNITY Online Solutions and Services

Dumaguete City, Philippines

We're an aspiring freelance agency in Dumaguete City, Philippines, our goal is to help our local community showcase their talent in the world of freelancing, our staff is COMMITTED, HARDWORKING has INTEGRITY and PASSION on what they do. Our staff is very well-versed in the following field but not limited to LEAD GENERATION, DATA ENTRY, VIRTUAL ASSISTANT, ADMINISTRATIVE TASK, SAFETY SPECIALIST, COMMUNITY MODERATION, CRM MANAGEMENT, E-COMMERCE TASK, CHAT SUPPORT, CUSTOMER SUPPORT. Being keen on details and time management is one of our best assets. In every, income that we earn we invest it in training for our staff and other aspiring freelancers that want to be part of us. The reason why we're doing this is to help out people that have the skills to present but don't have the capacity to provide their own tools, such as Computers, Internet Connection and so much more. Hire from us and we can assure you'll never regret it.

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Phone Support
Marketing Data Analytics
Lead Generation
Graphic Design
Content Moderation
Call Center Management
Data Entry
Hourly rate $5.00 - $5.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Sep 22, 2021
Accelerate Media Avatar

Accelerate Media

Baguio City, Philippines

Here in Accelerate Media, we can provide great talent and skills for your Customer Service needs from Personal VA's to Email, Chat and Voice Customer Experience Superstars. We believe that with the highly skilled and amazingly talented people in our roster, it will be much easier for you and the company to land that remarkable VA that would be the right fit for your needs! Just reach out to us anytime and we can get started on finding the best team suited for you.

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Phone Support
Call Center Management
BPO Call Center
Chat & Messaging Software
Online Chat Support
Email Communication
Hourly rate $3.00 - $13.00
Agency size 2-10 workers
Member since Sep 8, 2021
Netspot Avatar

Netspot

Koronadal, Philippines

We are Netspot Center, a business solution provider company located in Koronadal City, South Cotabato, Philippines. We have two locations in Alunan Avenue branch and Pantua branch respectively. Our company’s purpose is to bridge and connect business and professionals into one coworking space. Netspot assures you that our offices are equipped with high-speed internet connection up to 500 MPBS and quality equipment that will ensure our employees comfortable ambient environment. We are offering recruitment and BPO services. We can create a team based on your project and ensure you have a quality team of people who can help you accomplish your task.

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Email Support
Inbound Marketing
Phone Support
Call Center Management
Order Tracking
Canva
Data Center Operations
Hourly rate $8.00 - $8.00
Agency size 51-200 workers
Member since Sep 7, 2021
GC Virtual Administrative Services Avatar

GC Virtual Administrative Services

York, United States

Our team is US trained, and carries up to date HIPAA Security training, as well as Data Security and Integrity certifications. We are also available for 24X7 assistance in nearly any other Virtual Assistant services like: Data Entry and Management, Proofreading, Policy/Compliance Document Creation, Programs Management, Investigative Research, Social Media Management, Graphic Design, as well as Web/Marketing Research, Spanish Translation/Transcription Services and Data Collection. Our Team is: * Experienced in all aspects of MS Suite and G-Suite, as well as scheduling meetings, maintaining calendars, arranging travel, and managing correspondence. * Well versed in various apps and management tools - CRM, Adobe and Trello * Comfortable working in a fast-paced, immediate response environment, effectively handling multiple tasks. * Diverse experience, demonstrated leadership, problem solving, and verbal and written communication skills.

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Data Mining
Call Center Management
Management Skills
Spanish to English Translation
Data Entry
Project Management
Administrative Support
Hourly rate $5.00 - $25.00
Member since Aug 31, 2021
CLOUD-AG Avatar

CLOUD-AG

Kegalle, Sri Lanka

✔ Why Hire CLOUD-AG? We are a developing Agency across the Upwork Platform with multi-skilled professional staff, expertise at: ••Translating ••Proofreading ••Data Entry ••Data Analyzing ••Data Mining ••Web Research ••Technical Support ••Admin Support ••Database Management ••Conversion (PDF, Word, Excel, Charts, Images) ••List Building ••vCard Creation ••Computerized Systems And many more. ✔ Guaranteed 100% Quality. ✔ Professional document formatting ✔ Flexible to adjust with client requirements ✔ Timely delivery & quality output ✔ Quick response to every client regardless of his or her time zone. ✔ Please get in touch with us with any questions you may have. ✔ We can’t wait to work with you! Drop us a message and we can get started! ✔ Cheers!

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Online Research
Data Analysis
Microsoft Word
Translation
Call Center Management
PDF Conversion
Microsoft PowerPoint
Hourly rate $5.00 - $5.00
Agency size 2-10 workers
Member since Aug 29, 2021
The Support Agents Avatar

The Support Agents

Lahore, Pakistan

TOP-RATED freelancer with over 10 years experience in Customer Service. ✅ Top Rated on Upwork ✅ 100% Job Success Success ✅ Over 9,000 hours logged ✅ 100% client recommendation What you can expect from me: -I have a keen eye to detail and accuracy. -I am very trustworthy. I will guarantee non-disclosure of any information on any files I come across with during, or at any time after the termination of my employment with the company. No browsing off to websites not related to the project/s. -I am responsible and accountable. I am not scared to put my hand up if i make a mistake( as we all do). -I take my responsibilities seriously. I don't mind spending extra time outside my working hours to review my work or proofread files before submission. I am willing to attend workshops, seminars and skills refresher courses to better my skills and develop my knowledge. I am highly enthusiastic and always willing to learn. -I can work independently, with minimal supervision. I am a fast-learner, goal driven, result-oriented and resourceful. -I will make sure all work are completed efficiently and to a high standard. Regular communication is always a must. I am a good team player and I would love to pitch in to help whenever i can. You can rely on me. Customer Service Support -Chat/Phone/Email - Communication Platforms : Upwork Messenger, Skype, Yahoo Messenger, Google Hangouts, Google voice, Viber, Whatsapp -Liaison between customer and management, process refunds - Booking travel flights/cruise Administrative Tasks -Data Entry -Database/CRM -Email management and email response handling -Google Docs and spreadsheets -Proficient in the use of Microsoft Office Applications such as Microsoft Word, Excel, Powerpoint. I am familiar with using both Microsoft and Apple operating software. -Typing speed at 80 WPM with exceptional accuracy. General VA -Gmail, Yahoo Mail, Hotmail/Outlook -File management using Google Drive Experience: Freshdesk Zendesk Liveperson Sagepay Interact Five9 BRIA CRM Roundcube Slack Zoho Shopify Educational Background: I have completed my Bachelors Degree in Business Administration

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Email Support
Phone Support
Call Center Management
Live Chat Operator
Chat & Messaging Software
Phone Communication
Online Chat Support
Hourly rate $4.00 - $4.00
Minimum project size None
Agency size 11-50 workers
Member since Aug 19, 2021

A/B Business Services

Giza, Egypt

We are A/B Business Services an emerging Callcenter provider with 5 years of experience, we helped our clients to achieve a distinguished career in their own line of business through a well-Managed serves oriented partnership.

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Lead Generation
Call Center Management
Cold Calling
List Building
Lead Generation Strategy
BPO Call Center
Telemarketing
Hourly rate $6.00 - $12.00
Minimum project size None
Agency size 2-10 workers
Member since Aug 12, 2021
Royalspace Avatar

Royalspace

Barinas, Venezuela

I started Royalspace Inc, in 2017 with simple premise that businesses want to pay for results. Back then and even more true today, there are no shortages of marketing companies that want to charge you upfront, then hope you get results. I’m grateful for every lead we are able to generate our clients as this is the life blood of our company. I look forward to working with you as a lead buyer or affiliate marketing professional.

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Lead Generation
Marketing Advertising
Call Center Management
Sales & Marketing
Hourly rate $4.00 - $10.00
Minimum project size $10K+
Agency size 11-50 workers
Member since Aug 3, 2021
Digital Front Avatar

Digital Front

Santa Clara, United States

We are in the BPO business for a decade now, we help companies in the processes, such as payroll, accounting, customer services, chat support, Email Support, and customer satisfaction. The idea is to make sure that the client focuses on the core business and strengthens the finances whereas we take care of the rest.

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Call Center Management
Customer Experience
Customer Satisfaction
Online Chat Support
Email Communication
Hourly rate $20.00 - $100.00
Minimum project size None
Agency size 51-200 workers
Member since Jul 29, 2021
East Jaguar International Avatar

East Jaguar International

Johannesburg, South Africa

We're a high-quality sales and customer support service that has been in business since early 2018. We assist companies within niche markets across the country to answer their inbound calls, providing an intimate understanding of the services offered by that particular partner to a customer. Our agents answer your phone 24/7/365 to improve your reputation and generate business for you. Your callers will never get voicemail, and you can work smarter. We can sound just like your in-house support team, while also: • Screen callers and collect the information you need • Connect callers directly to you and your team with optional call patching • Seamlessly integrate your CRM with ours to assist with queries • Schedule appointments for you through our online appointment setting system • Makes and support Sales, send messages by email, text, or mobile app. • Answer questions from your FAQs.

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Outbound Sales
Phone Support
Customer Relationship Management
Call Center Management
BPO Call Center
Sales
Inbound Inquiry
Hourly rate $15.00 - $15.00
Minimum project size None
Agency size 11-50 workers
Member since Jul 5, 2021
Royale Digital Solutions Avatar

Royale Digital Solutions

Iligan City, Philippines

Royale Digital Solutions is a one stop, standard and licensed call center that is fully equipped with the latest technology in the telemarketing and call center industry. Our call center will be located in the heart of Iligan City, Lanao del Norte, Philippines and we are positioned to work for a wide range of client ranging from religious organizations, to political parties to corporate organizations. Royal Digital Solutions will operate as an outbound and inbound call center; our service offerings will cover all aspect of call centers activities such as providing telephone answering services, providing contract or fee-basis telemarketing services, providing wakeup call services, providing voice mailbox services, providing telephone solicitation services, providing message services, providing customer service via call centers, technical support, debt collection and related call center advisory and consultancy services. Our business goal is to work towards becoming one of the leading call center agency brands in the whole of Northern Mindanao and in the nearest future compete with the leaders in the industry not only in the Philippines but also in the global stage. We are not ignorant of the fact that building a standard and world class call center from the scratch requires huge capital base especially for the purchase of world – class and up – to date call center equipment and software applications et al, which is why we have perfect plans for steady flow of cash from our business partners with interest in our line of business. We can confidently say that we have a robust financial standing and we are ready to take on any challenge that we encounter in the industry. We are well – staffed and well – equipped to run a 24 hours a day and 7 days a week call center with a well – planned shift system. We will ensure that all our employees are selected from a pool of qualified and customer centric people in and around Iligan City, Lanao del Norte and also from any part of the Philippines. We will make sure that we take all the members of our workforce through the required trainings that will position them to meet the expectation of the company and to compete with other players in the Philippines and throughout the globe. At Royale Digital Solutions our client’s best interest will always come first, and everything we do will be guided by our values and professional ethics. We will ensure that we hold ourselves accountable to the highest standards by meeting our client’s needs precisely and completely. We will cultivate a working environment that provides a human, sustainable approach to earning a living, and living in our world, for our partners, employees and for our clients.

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Phone Support
Engineering & Architecture
Call Center Management
Cold Calling
CAD
Customer Experience
BPO Call Center
Hourly rate $3.00 - $8.00
Agency size 11-50 workers
Member since Jul 3, 2021
Hines Solutions Avatar

Hines Solutions

Montego Bay, Jamaica

ABOUT US: Why Hines Solutions? With Advanced experience in working in Customer Service environments including Hospitality & Tourism and the Call Center. We are a group of Elite people with the diversified skill sets and extensive experience needed to take your business to the next level. You can Expect the Best out of us Each Time. We just take action and let our work do the talking. WHY CHOSE A VIRTUAL TEAM FROM JAMAICA? *Accent Neutralization: All agents on our team communicate effectively as native English speakers with no accent. Standard English is the official language of Jamaica and used in all domains of public life. It is derived from our history as British English. *Experienced: All our agents have over 3 years of experience working in Customer service environments. Why? Hospitality & Tourism and the Call Centre dominates our country. Many of the sector’s workers are university graduates. It is our culture, it is in our blood to deliver excellent customer service to our clients. In Jamaica there are : -Over 60 Call Centers -Over 40,000 BPO workers in Jamaica  -And Over 4,000 Hotels *Stable Internet Connection: Our agents meet the minimum of 50 to 100 Mbps download speeds required to work remotely. Our ISP is FLOW which delivers the fastest internet service which is fibre optic. *Minimum to Zero power outages - With our country been driven by the BPO sector and Hotels. Power outages are minimal and occasional. It is normally quickly restored if disconnected due to incidents. Our agents are based in the city where power outages are infrequent to zero. At Hines Solutions, we provide an Iron-Clad Service Guarantee.

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Technical Support
Call Center Management
Zendesk
Live Chat Operator
Customer Experience
BPO Call Center
Administrative Support
Hourly rate $6.00 - $15.00
Minimum project size $1K+
Agency size 2-10 workers
Member since Jun 19, 2021
Access Resolution Avatar

Access Resolution

Kingston, Jamaica

Access Resolution is the key to effectively approach visions and open doors leading to customer success for small and start-up businesses. We are a team of proactive and talented individuals with a unified sense of purpose to execute our direct goals. Access Resolution team of passionate freelancers has extensive experience working with start-ups and small businesses assisting with Customer Support and providing quality service that raises customers’ satisfaction. Are you a start-up or small business looking for a support team or a specific individual/talent? We’re here to help you! We can assign a team or an individual that meets your requirement; provide clear communication and daily updates of progress until the completion of the project. If you are looking to offer your customers value with their time, patience with their concerns, care in your responses, exceptional aid that is above and beyond, effective resolution for their needs, Access Resolution is the ONE STOP for you fulfilling your organization VISION. Have a chat with us about finding your ideal team or individual/talent. Highlights of Service Offerings: > Customer Support (email, chat, and phone) > Technical Support: Technical Support Tier 1 experience, (troubleshooting Internet connection issues, VPN/VOIP issues, and cable issues) > Personal/Virtual Assistance: Data Entry, Record Management, Appointment Scheduling, Inbox management - Google, Outlook, Apple, and based emails, Calendar management > Social Media Support: Customer Review Management & Ads Posting & Comments Management; Trustpilot, Facebook, Yelp, Instagram, Twitter, TikTokCustomer Reviews Management > Administrative/Management Support: Project Management, Recruitment, Customer Team Management, Customer Service Training, Procedure Development; SOP Creations, and Documentations. Each member is accomplished in their respective fields and is carefully selected, assessed, and trained to meet and exceed our client's expectations. Service Skills Highlights: > Customer Satisfaction > Patience and a “people-first” attitude > Critical Thinking & Problem Solving > B2B Communication, B2C Communication > Clear Oral & Written Communication > Communication Etiquette > Organized with Strong Time Management > Adaptability, Effective Teamwork & Collaboration > Multitasking & Attention to Details > Following Procedures > Software Proficiency > Common Operating Systems Proficiency > Service & Product Knowledge Competence > Data Entry eCommerce Platforms: Shopify Ticketing Systems Proficiency: Zendesk, Freshdesk Chat/Text Support Platforms: Zendesk, Tawk.to, Zipwhip Call Support Platforms: Zendesk, Aircall, Phone.com Other System Proficiencies include, but not limited to: Pipedrive, Salesforce, Slack, Trello, Basecamp, Chargedesk, Launch27, Einstein, Google Suits (Docs, Sheets, Slides, Forms), MS Office Apps, Shipstation, Shipfusion, and native CRMs.

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Email Support
Technical Support
Phone Support
Communication Skills
Procedure Development
Team Management
Call Center Management
Hourly rate $15.00 - $45.00
Agency size 2-10 workers
Member since Jun 12, 2021
Elizabeth Creations Avatar

Elizabeth Creations

Magsingal, Philippines

We are a team of professional home-based service providers. We cater to different businesses around the world. Elizabeth Creations is a start-up agency that is striving to be on top. We are dedicated to providing exceptional services to help you and many Filipino professionals grow in their online careers. Our passion and dedication lead us here!

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Call Center Management
Google
Customer Support
RingCentral Glip
Shopify
Data Entry
Zendesk
Hourly rate $5.00 - $25.00
Agency size 11-50 workers
Member since May 31, 2021

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Frequently asked questions

What is a call center agency?

A call center agency is responsible for managing one or more call centers. Call center agencies often supervise large teams of call-center representatives and are tasked with ensuring customer satisfaction by the companies that engage their services.
Call center staffing agencies specialize in filling call center jobs and often on board and train call center professionals. While outsourcing customer support is increasingly popular, some companies operate in-house call centers and prefer to engage customer service representatives via direct hire.

What is the purpose of call centers?

A call center is responsible for handling inbound or outbound communications on behalf of a company.
At an inbound call center, agents answer telephone inquiries from customers, potential clients, job seekers, and other callers. At an outbound call center, reps place calls to customers for sales, surveys, debt collection, or to follow up on a previous inbound call. Whether the call is inbound or outbound, call center agents are expected to be friendly, helpful, and to take a personalized approach to their job.
When a call center handles other types of communications apart from inbound and outbound telephone calls (such as emails and text messages), it is known as a contact center.

What are the benefits of using call center agencies?

It is expensive and time-consuming for companies to operate in-house call centers and help desks. Organizations can save money and ensure a better customer support experience by forging partnerships with call center operators and customer service staffing agencies. Freed from handling the hiring process for customer service jobs, businesses can concentrate on higher-value tasks.

What is a typical day like for a call center agent?

Call centers often operate around the clock, which means a typical day for a call center agent can start at any hour. At an inbound call center, agents are expected to take up to 50 calls a day and offer personalized, thoughtful solutions to any problems customers may have. If they can't resolve a customer's issue, an agent may need to transfer the call to the center supervisor or other authority.

What is the average salary of a call center agent?

The average monthly pay for call center positions is $2,719 per month or around $16 per hour. This is the national average for the United States, and call center agent pay may vary by city, state or region. You can check rates for call center workers on Upwork to compare what freelancers are making, as well.
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