Top 50+ Call Centers agencies

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Fusion Business Solutions

Rawalpindi, Pakistan

With more than Seven years as a Financial Analyst, I held the responsibility of analyzing and refining intricate FP&A models for privately held, multimillion-dollar global organizations. I developed a series of recurring reports that enhanced our forecasting and budgeting processes. Those reports also significantly improved visibility into our clients' revenue, expense and functional operations. During my decade of experience in the financial industry, I've developed a talent for distilling complex financial data into clear, concise and actionable reports that support executive decision-making. I am confident that my extensive technical skills along with my proven track record of industry success would make me a great fit.

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Phone Support
Web Design
Chart of Accounts
QuickBooks Online
Call Center Management
ERP Software
Company Profile
Hourly rate $25.00 - $25.00
Agency size 2-10 workers
Member since May 25, 2021
K&V Virtual Staffing Solutions Avatar

K&V Virtual Staffing Solutions

Paranaque City, Philippines

I am passionate about connecting top-notch tech talent especially with fintech and SaaS companies poised for success. With over a decade of expertise in HR and talent acquisition, I thrive on the challenge of identifying the perfect fit for dynamic tech organizations. Key Highlights: ✓ Successfully sourced, screened, and placed exceptional IT candidates within fintech and SaaS industries. ✓ In-depth knowledge of the fintech and SaaS landscape, staying ahead of trends and technologies. ✓ Collaborative approach, partnering with hiring managers to meet their unique tech talent requirements. ✓ A track record of securing key tech positions for growth-oriented tech companies. ✓ Leveraging strong negotiation and closing abilities to ensure the perfect match between candidates and organizations. ✓ Managing end-to-end recruitment processes efficiently, from requisition, screening and interviews, salary negotiations to seamless onboarding. Don't miss out on the opportunity to revolutionize your tech workforce. Reach out now, and let's embark on this exciting journey together!

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Phone Support
Call Center Management
Staff Recruitment & Management
Customer Engagement
Project Management
Virtual Assistant
Light Bookkeeping
Hourly rate $15.00 - $25.00
Minimum project size None
Agency size 2-10 workers
Member since May 16, 2021
Abacus Cambridge Partners Avatar

Abacus Cambridge Partners

New York, United States

Abacus Cambridge Partners is a technology firm headquartered in London with offices in New York, Dubai, Riyadh, Lahore and Cairo. The company works with customers across the industry, helping them innovate, navigate technology and implement solutions through their digital transformation journey. Abacus works in three primary dimensions: Enterprise Systems, Innovation Solutions and Managed Services. Our work in the Enterprise Systems space is tailored to helping organisations build or improve their Digital Core. The Digital Core encapsulates the foundation business systems needed by the enterprise to run business processes and keep a record. For us, it includes: - Enterprise Resource Planning (ERP) systems - Human Capital Management Systems - Customer Experience & Management Systems - Digital Supply Chain Systems Abacus is an award-winning SAP Gold Partner having completed over 800 successful deployments of SAP platforms globally. Working with SAP and numerous other ecosystem software providers, Abacus has helped clients transform their businesses through investment in Enterprise Systems. Our Innovation Solutions offerings include our deep expertise in engineering new application capabilities by leveraging emerging technology. Partnered with Google Cloud Platform, UiPath and many other leading software companies, we specialise in working with: - APIs and Microservices - Machine Learning - Robotic Process Automation - Custom software development - Next-gen application development - Cloud-Native methods By leveraging this know-how, we’ve helped clients deliver challenges such as helping telecoms monetise their data assets, modernising application stacks for large retailers, building extraordinary mobile experiences. Our Managed Services offering is designed with the philosophy that digital transformation is not a project but is in fact a journey. We partner with our clients so that they may continue to draw upon our capabilities whilst maintaining a key focus on their core competencies. A key offering at Abacus is our Managed Contact Center service where we combine technology with manpower to help our clients deliver a superior customer experience. We offer: Inbound & Outbound Contact Centre Support - Customer Service - Tech Support - Bi-lingual Support - Order Processing - Sales Support - Other Call Center Services Remote Support Service: - Multi-lingual Support - Virtual Assistant Support - Back-end and Admin Support - Moderation and Transcription - Other Remote Support Services

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IT Service Management
Call Center Management
Enterprise Resource Planning
ERP Software
Robotic Process Automation
API Development
API Testing
Hourly rate $30.00 - $30.00
Minimum project size $5K+
Agency size 11-50 workers
Member since May 11, 2021
Freelance Superstars - Marketing, Support & Admin Specialists Avatar

Freelance Superstars - Marketing, Support & Admin Specialists

Kingston, Jamaica

Freelance superstars is a group of talented freelancers who specialize in content creation and customer support, seeking to add value by using their create vision to drive and change companies. It is our passion to strive to deliver an unforgettably pleasant and memorable experiences as representatives of the client's we decide to partner with. Hardworking, reliable, creative, confidential and able to produce with little to no supervision, are some of the qualities at our core, that make us superstars in our field and areas of expertise We help you focus on what you do best. Just let us help you do the rest! 🏃‍♀️💨 Helping brands and people to stand out and be remarkable, we assist entrepreneurs, internet marketers, organizations, and busy personalities to smash their goals & targets. With over 5 years of experience in customer service and social media management. We are experienced and ready, willing and able to help you! We offer the following services 1) Customer Service: Phone handling, Live chat support, Email support, Phone support and Data Entry 2) Social media: Social media account monitoring and management, Content Creation, Creative writing, Email marketing, Landing page and website design, Post design, Post scheduling, Ads setup, Campaign planning and management, branding strategy, analytics reporting and more. Lets talk! We'd love to speak to you about your organization or project, to see if we'd be a good fit to work together. Looking forward to talking with you about your project soon! All the best, - The Freelance Superstars

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Email Support
Phone Support
Social Media Content
Graphic Design
Call Center Management
General Transcription
Administrative Support
Hourly rate $15.00 - $15.00
Minimum project size $1K+
Agency size 2-10 workers
Member since May 6, 2021
Magyk Software Avatar

Magyk Software

Morganton, United States

What do we do? Magyk Software specializes in optimizing business processes. Our developers are masters of automation and provide robust solutions to streamline your operations. Why Work With Us? If you are looking for a reliable company to help bring your business’s software and systems to the next level, you are in the right place. Our team of experienced developers are here to provide tailor-made solutions to everyday problems within your business. You can rest assured that our expertise will empower you to reach your goals and elevate your business. -We strive for excellence and innovation -We work to high standards -We hire top talent from all over the world What to expect? 1. Contact Schedule a consultation and we will discuss your needs in detail. From there, we will outline a strategy for how to elevate your business. 2. Envision Together, you and our team will design a software solution to meet your needs. 3. Develop With your vision in mind, we will create your software solution and conduct extensive testing to ensure optimal performance. 4. Launch You can launch your new system with confidence, knowing we monitor your product and can provide any support you may need.

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Chatbot
Chatbot Development
Python
Ecommerce Website Development
Call Center Management
Wix
Website
Hourly rate $60.00 - $60.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Apr 29, 2021
Maneuverly Avatar

Maneuverly

Silver Spring, United States

Helping small businesses reach their vision and achieve their goals using my expertise in graphic and web design, project management, automation, and digital marketing. My clients would tell you I’m relentless in finding new innovative ways to help grow their businesses, brand identity, and digital presence.

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Phone Support
Web Design
Lead Generation
Voice Acting
Call Center Management
CallTools Call Center Software
Brand Identity Design
Hourly rate $37.50 - $225.00
Agency size 11-50 workers
Member since Apr 29, 2021
Miran Team Avatar

Miran Team

Tashkent, Uzbekistan

24/7 SAFETY SERVICE (ELD) - POWER ELD/GPS TAB/SAMSARA 24/7 CALL CENTER, DATA ENTRY, TECH SUPPORT, CUSTOMER SERVICE - Inbound call center services - Back office services - Outbound call center services 24/7 DISPATCH SERVICE - Dedicated lanes: Amazon Relay, DAT, FEDEX, UPS - We service all over the US. We are dedicated to providing affordable, timely, and reliable freight solutions to customers nationwide. We pride ourselves on our high levels of driver satisfaction. We service owner-operators throughout the nation right from their own home. REEFERS, DRY VANS, STEP DECKS, AND FLATBEDS, POWER ONLY. - Work when you want! You make your schedule. - We handle the office work - No need to print or fax back and forth. - Let our experienced dispatchers do all the talking, negotiating of loads, and appointment setting when needed. - Our agents are assigned no more than 5 trucks which means getting loaded faster. No waiting all day for loads! - Weekly load reports are available to the driver. Average weekly gross - from $6,000 - $12,000+ A WEEK! WE DON'T WASTE YOUR TIME! GET BOOKED WITHIN 1 HOUR OF SIGNING UP IF YOU ARE STUCK AND NEED A LOAD! We have everything you need ranging from: * A professional dispatcher assigned specifically to you * Loads that are ALWAYS available to both the US and Canada * 24 / 7 / 365 Dispatch phone/telegram: +1 (321)-499-6131 "Our goal is to help you make more money while removing as much stress from you as possible!"

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Email Support
Phone Support
Fleet Management
Internet Truckstop ITS Dispatch
Truck
Virtual Assistance
Call Center Management
Hourly rate $20.00 - $20.00
Agency size 11-50 workers
Member since Apr 27, 2021
5x5 Contact Services Avatar

5x5 Contact Services

Whitehouse, United States

At 5x5 Contact Services, we provide professionally managed inbound call support at a predictable weekly rate—without the per-minute fees or call-count stress. We specialize in answering services for law firms, real estate offices, medical practices, and service-based businesses that can’t afford to miss a call. Whether you need a dedicated agent or a shared resource, our team is trained, fluent in English, and managed by U.S.-based supervisors to ensure every conversation reflects your brand. ✅ 100% Live Agents ✅ Consistent Voice Representation ✅ CRM & Calendar Integration ✅ Real-Time Transcripts & Call Summaries ✅ Transparent, Flat Weekly Pricing Plans starting at just $350/week. You focus on running your business—we’ll make sure every call is answered with care, clarity, and professionalism.

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Inbound Marketing
Outbound Sales
Phone Support
Real Estate Cold Calling
Lead Generation
Virtual Assistance
Call Center Management
Hourly rate $8.75 - $12.50
Minimum project size None
Agency size 11-50 workers
Member since Apr 9, 2021
Beyond Business Outsourcing Avatar

Beyond Business Outsourcing

Las Pinas, Philippines

|| Healthcare Answering Service / Call Center || According to CNBC, 88% of healthcare appointments are scheduled by phone. Prospective patients who research online prefer to call because healthcare is personal and private. People booking healthcare appointments for themselves, their children, or other family members want to speak to a real human being. ⚑ ⚑ ⚑ ⚑ ⚑ ⚑ ⚑ ⚑ ⚑ ⚑ ⚑ ⚑ ⚑ ⚑ ⚑ ⚑ ⚑ My name is Yvonne and I own an agency handling Inbound Customer Service Support for Healthcare Centers. We are currently servicing US and Australian clients in answering calls, emails, and encoding reimbursement claim forms. If you are a Medical Practitioner or someone who owns a Medical Center and you need help with the following to assist your patients, my team offers the following services: ⚑ Answer general calls and emails about the information on facility services ⚑ Respond to emails about appointment schedules, test results, turn-around times, facility locations, insurance forms ⚑ Schedule Patient Appointments ⚑ Encoding of test results in your preferred system ⚑ Streamlining of systems and processes ⚑ Organizing agent's workflow ⚑ Reporting metrics for data analyzation ⚑ Setting up of tools to automate processes ⚑ Back-office support

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Email Support
Phone Support
Lead Generation
Call Center Management
Data Entry
Medical
Virtual Assistant
Hourly rate $15.00 - $30.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Mar 18, 2021
MERCADEZ VIRTUAL GROUP & SERVICES Avatar

MERCADEZ VIRTUAL GROUP & SERVICES

Kibawe, Philippines

Career Objective: Seeking a position in your company; a highly motivated and organized individual who will use several years of management experience and skilled leadership to maintain productivity and quality of service and fulfill the company's strategic requirements. 8 years Office Base Work Experience: Business Development Manager Corporate Quality Analyst Sales, and Marketing Consultant 4 years Virtual/Home Base Work Experience: Operations Manager Executive Assistant Administrative Assistant Video Editor Technical and Miscellaneous Skills: -People Management -Payroll -Hiring workforce -CRM Management (Zoho, Salesforce, etc.) -Slack -Asana -Slite -Training and Coaching -Computer Software Savvy Feel free to negotiate work rates and project payments.

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Real Estate
Call Center Management
Digital Design
Customer Acquisition
Project Management
Virtual Assistant
Video Editing & Production
Hourly rate $12.50 - $12.50
Agency size 51-200 workers
Member since Mar 18, 2021
C-Tech Solutions PH Avatar

C-Tech Solutions PH

General Santos, Philippines

• We can work independently with minimal supervision. • We're adept at working in a fast-paced environment demanding strong organizational, leadership, and interpersonal skills. • Detail-oriented and resourceful in spearheading data analysis, diligent, trustworthy, can work under pressure, flexible, open to criticism, honest and reliable and willing to undergo training to become, more suitable for the position applying for: Skills: Lead Generation, Scheduling, Research, Video editing, Admin support, Chat support, Data Entry, Customer Support, Call Support, Prospecting, Cold-calling

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Phone Support
Call Center Management
Cold Calling
Data Entry
BPO Call Center
Virtual Assistant
LinkedIn
Hourly rate $4.00 - $4.00
Agency size 2-10 workers
Member since Mar 1, 2021
Agility & Innovation Avatar

Agility & Innovation

Islamabad, Pakistan

Agility and Innovation is a next-generation technology company that helps enterprises reimagine their businesses for the digital age. We have dynamic resources which are young and energetic and well equipped with the latest tools and technologies in order to achieve what is required from them. Due to the vibrant team, we offer our services in a number of different fields. A few of them are Software Development, Mobile Application Development, System Integration Services, Information Security Services, Mobile Device Management Services, Vehicle Management Services, and Business Intelligent.

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Python
Call Center Management
HTML5
Mobile Device Management
Information Security
VICIDIAL
RADIUS
Hourly rate $35.00 - $45.00
Agency size 11-50 workers
Member since Feb 17, 2021
eVirtual Assistants Avatar

eVirtual Assistants

San Jose de Buenavista, Philippines

eVirtualAssistants is a leading Business Processing Outsourcing (BPO) company based in Antique, Philippines. We pride ourselves in providing premium, quality virtual assistance and call center services to small and medium sized businesses. We offer services such as administrative work, social media and marketing, lead generation and sales for our clients as well as call center services. We are an outsourcing company based in the Philippines that specializes in finding the perfect VA to match your needs and a call center that offers quality customer service and outbound sales and telemarketing. eVirtual Assistants is your very own HR department! Our mission is simple. Help you lead a more productive and balanced life by providing high quality but affordable services. Here at eVA, your success is our success! eVirtualAssistants offers you a very competitive package and on top of that, you don’t need to worry about other “extra” expenses like providing office equipment or renting office space. We also have a team of professional Agents and VAs that work around the clock and support you and your team if you need extra help. Talk about teamwork!

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Digital Marketing
Phone Support
Real Estate
Copywriting
General Office Skills
Call Center Management
BPO Call Center
Hourly rate $5.00 - $5.00
Agency size 51-200 workers
Member since Feb 10, 2021

Ayanshtech Solutions Private Limited

Noida, India

We have more than 8 years VOIP development experience, We have the technology stack of Angular, Node.js, Php, MySQL. We have done many solution earlier such as IP-PBX, Call center and Broadcasting solution which was scalabale and interactive GUI.

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Call Center Management
Asterisk
WebRTC
Node.js
Angular 6
Laravel
FreeSWITCH
Hourly rate $15.00 - $25.00
Agency size 11-50 workers
Member since Feb 10, 2021
Logica Infotech Services Pvt. Ltd. Avatar

Logica Infotech Services Pvt. Ltd.

Kolkata, India

Logica Infotech Services is an India based BPO Provider & IT Consultancy Company. We have been serving clients globally in BPO/ KPO Services like Contact Center Services, Back Office Processing , Healthcare BPO , BFSI BPO , etc. since last 11+ years.

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Inbound Marketing
Outbound Sales
Data Mining
Healthcare IT
Data Extraction
Lead Generation
Call Center Management
Hourly rate $25.00 - $25.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Feb 9, 2021
Angkor High Solutions ( Impact Sourcing Company in Siem Reap, Cambodia) Avatar

Angkor High Solutions ( Impact Sourcing Company in Siem Reap, Cambodia)

Siem Reap, Cambodia

Demographics of Siem Reap: 34% of the population is young. There is only 5% of the population who are over 61 years old. There is a young and dynamic labor force that is willing to learn and keen to deliver. Angkor High Solutions aim to complement your operations and support your customer engagement initiatives. We help companies save 20%-30%per annum while increasing their customer base by 10% per year. Angkor High Solutions intends to be a globally recognized people-first company that pioneers cloud-based, virtual outsourcing solutions, and impact sourcing with a foundation in social responsibility. Tourism & hospitality sector have been the province’s major focus. You can rest assured that Service culture is top-notch in Siem Reap. Hospitality and excellent customer experience are indeed ingrained into the culture.

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Phone Support
Marketing Data Analytics
Translation
CRM Software
Call Center Management
Invoicing
Customer Acquisition
Hourly rate $3.50 - $5.00
Agency size 11-50 workers
Member since Dec 28, 2020

Discover Virtual Agency LLC

Albany, United States

Professional chat operation technician. With over 8 year of work from home customer service skills. Manage incoming and outgoing calls, the ability to multitask and manage payroll and Human Resources information.

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Resume Development
Call Center Management
Life Insurance
Book Writing
Telemarketing
Hourly rate $30.00 - $60.00
Member since Dec 21, 2020

Al-Siraaj Tech

Lahore, Pakistan

Sales & Marketing Expert for startups, businesses, and agencies Hi potential clients! I’m a top performing Sales and Marketing Expert with over 5 years of combined experience in cold calling, customer service, lead generation and appointment setting. Utilize my talent to manage and build your sales, boost brand value, train your sales team and/or convert your prospects into paying customers. My clients are the top companies and startups in their industries and continue to seek my services as an in Sales.Expert in B2B Sales, Telemarketing, and Lead Generation for small, medium and startup companies looking to grow in the US market. I love working with tech startups and very meaningful, community supportive companies, and open to working with companies in the cannabis industry. I am a quick learner, transparent, great communicator, empathetic, enthusiastic, tech-savvy — I can figure out systems and software quickly Skills and Achievements: ✔ Proven customer support experience. ✔ Strong phone contact handling skills and active listening. ✔ Customer orientation and ability to adapt/respond to different types of characters. ✔ Excellent communication and presentation skills. ✔ Ability to multi-task, priorities, and manage time effectively ✔ Web Scraping ✔ Data Scraping ✔ Lead Generation ✔ Data Entry ✔ Data Mining ✔ B2B Marketing ✔ PDF Conversion ✔ Cold Calling ✔ Telemarketing ✔ Data Research / Analysis (Internet & Document References) ✔ Administrative support ✔ Data Cleansing ✔ Email Handling ✔ Live Chat Operator ✔ Linkedin Research

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Lead Generation
Call Center Management
Cold Calling
Data Entry
Live Chat Operator
BPO Call Center
Real Estate Investment Assistance
Hourly rate $5.00 - $5.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Dec 14, 2020
MRMAC SDR Agency Avatar

MRMAC SDR Agency

Santa Rosa, Philippines

💎 TOP-Rated Plus ⌚ Over 22,500 Hours With over 8 years of experience in upwork under my belt, I am the PERFECT contractor for your project. The positions I have developed are the following roles: ✅ Sales Development Representative ✅ B2B Sales Associate ✅ B2B/B2C Sales Associate ✅ Telemarketing ✅ Appointment Setter ✅ Cold Caller ✅ Real Estate Acquisition Manager ✅ Real Estate Sales representative ✅ Real Estate Investor Assistant ✅ Data Entry ✅ Customer Service Representative

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Real Estate
Call Center Management
Cold Calling
Customer Service Training
Virtual Assistant
Customer Service
Hourly rate $7.00 - $25.00
Minimum project size None
Agency size 2-10 workers
Member since Dec 1, 2020
HRRA Avatar

HRRA

Tbilisi, Georgia

HRRA Ltd. is a leading consulting agency in Georgia with over 350 employees and registered client portfolio of over 15 000 companies (including companies from Fortune 100 list). For over 10 years we provide Human Resource consulting and BPO services to local and global companies.

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Internet Recruiting
Call Center Management
IT Recruiting
Customer Acquisition
BPO Call Center
Virtual Assistant
Procurement
Hourly rate $15.00 - $15.00
Minimum project size $5K+
Agency size 201-500 workers
Member since Nov 25, 2020

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Frequently asked questions

What is a call center agency?

A call center agency is responsible for managing one or more call centers. Call center agencies often supervise large teams of call-center representatives and are tasked with ensuring customer satisfaction by the companies that engage their services.
Call center staffing agencies specialize in filling call center jobs and often on board and train call center professionals. While outsourcing customer support is increasingly popular, some companies operate in-house call centers and prefer to engage customer service representatives via direct hire.

What is the purpose of call centers?

A call center is responsible for handling inbound or outbound communications on behalf of a company.
At an inbound call center, agents answer telephone inquiries from customers, potential clients, job seekers, and other callers. At an outbound call center, reps place calls to customers for sales, surveys, debt collection, or to follow up on a previous inbound call. Whether the call is inbound or outbound, call center agents are expected to be friendly, helpful, and to take a personalized approach to their job.
When a call center handles other types of communications apart from inbound and outbound telephone calls (such as emails and text messages), it is known as a contact center.

What are the benefits of using call center agencies?

It is expensive and time-consuming for companies to operate in-house call centers and help desks. Organizations can save money and ensure a better customer support experience by forging partnerships with call center operators and customer service staffing agencies. Freed from handling the hiring process for customer service jobs, businesses can concentrate on higher-value tasks.

What is a typical day like for a call center agent?

Call centers often operate around the clock, which means a typical day for a call center agent can start at any hour. At an inbound call center, agents are expected to take up to 50 calls a day and offer personalized, thoughtful solutions to any problems customers may have. If they can't resolve a customer's issue, an agent may need to transfer the call to the center supervisor or other authority.

What is the average salary of a call center agent?

The average monthly pay for call center positions is $2,719 per month or around $16 per hour. This is the national average for the United States, and call center agent pay may vary by city, state or region. You can check rates for call center workers on Upwork to compare what freelancers are making, as well.
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