Top 50+ Call Centers agencies

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Virtual Experts, Philippines Avatar

Virtual Experts, Philippines

San Jose, Philippines

Virtual Experts PH is a global leader in business process outsourcing (BPO) and management solutions. Established in 2017 and based in the Philippines, we specialize in assisting businesses of all sizes, small, medium, large, and international in optimizing their operations by leveraging innovative human resource solutions, cutting-edge technology, and proven techniques. Our goal is to enhance productivity and efficiency while ensuring a seamless integration with your existing processes and workflows. We offer a range of professional virtual assistants and call center agents to fill roles such as Social Media Manager, Project Manager, Executive Assistant, Personal Assistant, Admin Assistant, Customer Service Representative, and Telemarketing/Cold Calling Specialist. Our candidates are skilled in key areas like project management, social media marketing, email and calendar management, phone handling, real estate support, e-commerce, and more. Currently, we have over 150 virtual assistants and agents actively supporting partner companies across the USA, UK, Australia, Canada, Singapore, and China. Our clients quickly recognize our dedication to helping them gain and maintain a competitive edge within their industries. This is reflected in our exceptional client retention rate and our proven ability to save businesses significant amounts in annual operating costs. At Virtual Experts PH, we believe that delivering outstanding service translates into daily loyalty and long-term value for your business. Our mission is to support you in every aspect of your sales and post-sales processes.

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Virtual Assistance
BPO Call Center
Call Center Management
Hourly rate $5.00 - $5.00
Minimum project size $100K+
Agency size 500+ workers
Member since Nov 24, 2020

Ramz Global Services

Lahore, Pakistan

Ramz Global Services has its headquarters in USA and have clientele of 16% in Pakistan, 28% in US, 22% in Canada 10% & 15% in UK & Australia + other countries RGS Call Center Services” is the sister company of 6by7LLC and was established in 2009 to handle the contact center services. It has been in the field since over a decade and offers a wide range of call center services to numerous industries and businesses. In RGS. we have a professional network of specialist professionals where we have • Team of skilled professionals o Advertisement o Accounts o Admin o Team Leaders o IT professionals o Development Specialists o Professional Customer Service Experts • Infrastructure o Professional environment o Technological help facility o High speed Internet lines o Latest machinery with backup facility • Coaching o Special classes for staff knowledge enhancement o Professional advance training for every job o Product Knowledge o Morale booster meeting.

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Inbound Marketing
Outbound Sales
HubSpot
Mystery Shopping
Call Center Management
Cold Calling
VICIDIAL
Hourly rate $5.00 - $10.00
Agency size 11-50 workers
Member since Nov 19, 2020
3wogle Group of Companies Avatar

3wogle Group of Companies

Dubai, United Arab Emirates

3wOgle focuses on providing you with the most reliable IT services in the market creating innovative software solutions that help you drive your business to success. We address the specialized IT needs and offer a complete business and technology offering that includes website design and consultancy, search engine optimization, business process outsourcing, digital networking and much more. We are your one stop destination for all kind of technology services. Our experienced team of professionals is there to assist you in setting up of your business or taking your ideas to infuse new life into your existing businesses. Rest assured that the brightest of minds are at play to offer you consultancy in bringing your business to the productivity you demand. We can give you specific advice about improving your business infrastructure taking into consideration your unique business requirements. If you need your workforce to be trained for specialized roles in IT or otherwise we offer trainings on multiple domains. We also offer to apprise your company on soft skills required for making your business processes more efficient and profitable for your company. If you are looking to expand your workforce to match your business growth our years of experience in the technology market will assist you in hiring resources that match your requirements. We excel at showcasing your latest products by giving them the esthetic make over that is essential for your company’s image. We aim at creating an atmosphere for your visitors that is both visually appealing and easy to navigate. Our creative designers will transform how your business is displayed, now your ideas will impact your customers the way you want it. Our company offers to you a complete range of graphic design services, these include posters, brochures, logo design, website design and much more. Our dedicated team is committed to provide you with cutting edge designs and graphics. We aim use our years of experience of professional graphic designing to craft the perfect image for your business. We're entrepreneurs just like you. We understand it can be difficult to create big-business sized marketing materials with small-business budgets. Our company was created to help new and small businesses affordably create a stylish and professional brand image. We will put our best efforts to create powerful corporate logo designs and branding identities for your growing business.

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Digital Marketing
Graphic Design
Microsoft Active Directory
Call Center Management
Animation
Website
Mobile App
Hourly rate $40.00 - $40.00
Member since Oct 30, 2020
Rooqet - Customer Support | Call Centre  Avatar

Rooqet - Customer Support | Call Centre

Yerevan, Armenia

Rooqet's Customer Support Outsourcing Services: Elevating Customer Experience Across Channels At Rooqet, we redefine customer support outsourcing with a comprehensive suite of services tailored to meet the diverse needs of modern businesses. Our standout feature lies in our ability to seamlessly handle multichannel support, covering email, calls, social messaging, and chat. Key Highlights: Email Support: Our dedicated team is adept at managing email inquiries promptly and professionally, ensuring that every customer concern is addressed with precision and care. Call Handling: Rooqet's skilled professionals offer efficient call support, providing a human touch to customer interactions and resolving issues in real-time. Social Messaging Expertise: In the age of social media, we recognize the significance of timely and engaging customer interactions. Rooqet ensures a proactive approach to social messaging support, enhancing your brand's online presence. Live Chat Support: Delivering instant gratification, our live chat support team is available 24/7 to address queries, guide customers, and enhance their overall experience. Around-the-Clock Availability: Rooqet understands that customer issues don't adhere to a 9-to-5 schedule. That's why our support services are available 24/7, ensuring your customers receive assistance whenever they need it. With Rooqet's Customer Support Outsourcing Services, you not only gain a partner committed to excellence but also unlock the power of multichannel support, providing your customers with a seamless and efficient experience across every interaction point. Elevate your customer service game with Rooqet today.

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Email Support
Virtual Assistance
Call Center Management
Customer Support
BPO Call Center
Online Chat Support
Customer Service
Hourly rate $8.00 - $10.00
Agency size 11-50 workers
Member since Oct 28, 2020

AH Tech & Solutions

Pirmahal, Pakistan

Firstly, I would like to thank you for visiting my Agency. My mission is to make my Bosses satisfy and extremely advanced with my brilliant strategies in these fields . **Ebay _ (Dropshipping, Listings, customer service, inventory management, SEO, Optimization, Sales ) **Amazon _ (Seller central, File creation, Dropshipping, Listings, customer service, inventory management, SEO, Optimization, Sales ) And mainly i have experience in more then 10 shopping sites Marketplaces. for same work . We are an eCommerce enthusiastic with great passion for online businesses and i lookout for opportunities to deliver great results with a process that is timely & collaborative with our experience. Along with this we can provide you discounted gift cards as well.

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eBay Web Services
Dropshipping
eBay Marketing
Call Center Management
Business Analysis
Researcher
eBay Listing
Hourly rate $14.99 - $14.99
Agency size 2-10 workers
Member since Sep 7, 2020

The Pearltech Group

Austin, United States

Over 15 years in the customer service industry with at least 5 of those managing Business Process Outsourcing contracts 10+ years in the IT industry performing Project Management and general team management Industries covered: Healthcare, Real Estate, Hospitality, Tech, Oil and Gas, Banking, etc.

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Outbound Sales
Phone Support
Documentation
Customer Relationship Management
Call Center Management
Cold Calling
Data Entry
Hourly rate $9.00 - $9.00
Member since Aug 27, 2020
JindalX Avatar

JindalX

New Delhi, India

JindalX is a global service company focused on delivering awesome customer experiences for its clients. With our focus on continuous innovation, out-of-the-box solutions, and being enablers for our customers, we find the missing ‘X’ that propels us as partners towards ‘Xponential’ growth. Customer Acquisition In an extremely competitive business ecosystem, acquiring new customers is a big challenge. We build industry and business specific models to engage with prospective customers and bring them onboard. Customer Service We focus on first-connect-resolution with personalized attention. Every interaction matters and we ensure customer relationships are nurtured and strengthened with each conversation. Customer Retention A bad experience can drive a customer away. We provide accurate information, candid solutions and take complete ownership of resolution to win-back customers.

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Email Support
Outbound Sales
Technical Support
Customer Relationship Management
Call Center Management
Customer Acquisition
Customer Retention
Hourly rate $6.00 - $6.00
Minimum project size None
Agency size 500+ workers
Member since Aug 7, 2020

F&R Telecom Agency

Oak Brook, United States

F&R Telecommunications has been in the telemarketing business for over 20 years. We are a highly motivated call center that specializes in B2B(Business to Business) calling and to drive sales and get new leads. As an industry expert, we understand that in order for a business to succeed, you must generate leads, win new customers, and gain sales. Visit our website at b2btelephone.com to see how we can work together to develop a sales and marketing campaign that suits your company’s needs:

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Phone Support
Customer Relationship Management
Call Center Management
Data Cleaning
Telemarketing Scriptwriting
Phone Communication
Data Collection
Hourly rate $45.00 - $45.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Jul 31, 2020
Atalan Avatar

Atalan

Barranquilla, Colombia

ATALAN is a company that provides enterprise customer with Telephony, Television, Security, Cloud and Tech Support Solutions. We are an agency with 20 years experience in IT, Outsourcing Services & Campaign Management with business in Canada, USA and LATAM. We provide Equipment & Solutions for Enterprise companies such as ISP's, Call Centers and Offices. etc We work Along side with Canlith Technologies in Canada and our Main office is in Barranquilla, Colombia.

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Outbound Sales
MikroTik RouterOS
Call Center Management
VoIP Software
IT Management
IPTV
VICIDIAL
Hourly rate $8.00 - $8.00
Minimum project size None
Agency size 11-50 workers
Member since Jul 15, 2020
DigiLancers Avatar

DigiLancers

Lisboa, Portugal

DigiLancers has more than 25 years of combined experience in the customer support field, always with excellent results and satisfied customers. Thes services that we offer are: - Set up and implementation of a ticketing system - Customer Support - Recruitment of team members - Training of the new hires + constant training for the agents - Quality control - Workforce management - Traffic control - Constant and accurate reporting on operational customer support metrics The languages we speak are: English, Italian, Romanian, French, Portuguese and Spanish and if you need a different language, don't worry, we'll find the perfect member of the team with an extensive recruitment process. We cover a great variety of fields, such as: - eCommerce - Mobile gaming - Gaming - Technology - Virtual services We have extensive knowledge of the main ticketing systems: - ZenDesk - Helpshift - FreshDesk - Reamaze - Gorgias - Reamaze - Loop - ZOHO - Jira Service Desk

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Quality Assurance
High-Ticket Closing
Procedure Development
Call Center Management
Zendesk
SEO Audit
Customer Service Analytics
Hourly rate $10.00 - $19.00
Agency size 2-10 workers
Member since Jun 3, 2020
Sideway Studios Avatar

Sideway Studios

Lahore, Pakistan

Sideway Studios started its operations in the dynamic field of IT Industry in Lahore in 2016. Sideway Studios play in different sort of genres and provide solutions in different domains such as of this amazing and innovative industry. Sideway Studios provides complete client satisfaction and believes in the progressive approach.​ We have a team of thinkers who like to spend quality time on innovation and creating better ideas for branding. Our team has members who are specialized in logo designing and are spreading their magical skills. We believe in quality more than quantity and thats the reason behind any company’s success. We have expertise in: - Website Development: 1) WordPress/Wix 2) HTML 3) PHP 4) SQL. 5) JavaScript. - Graphic & Logo Design: 1) Adobe Photoshop 2) Illustrator 3) InDesign 4) Affinity Designer 5) CorelDRAW. - Call Centre Services: 1) Inbound CSR 2)IVR CSR 3)Outbound CSR 4)VOIP/TFN 5)Quality Assurance 6)Trainings & Consultancy. - Digital Marketing: 1) SMM (FB, Instagram, YouTube, Twitter, LinkedIn) 2) SEO 3) Affiliate Marketing 4) Email Marketing. - Branding 1) Typography 2) Colors 3) Engagements 4) Packaging 5) Merchandising. - Virtual Assistant: 1) Phone Assistance 2) Email Handler 3) Business Development 4) Corporate Trainings 5) Live Chat Assitant.

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Web Development
Marketing
Amazon Listing Optimization
Graphic Design
Research & Strategy
Call Center Management
eBay Listing
Hourly rate $25.00 - $35.00
Minimum project size $1K+
Agency size 2-10 workers
Member since May 25, 2020
Datasite Technology Avatar

Datasite Technology

Tashkent, Uzbekistan

Datasite Technology was founded in 2005. It provides applications, design, consultancy, data and digital media products and services to its customers base for 15 years. Datasite Technology consist not only from tech team, we also have devops team, QA team, marketing team, Analytics & Tracking team, and customer support team that also provides outsource Call center services. Datasite technology are capable to support and maintain projects in all aspects of business in order to deliver success of the project.

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Oracle APEX
Python
PostgreSQL
iOS Development
Call Center Management
PHP
Database Administration
Hourly rate $60.00 - $60.00
Minimum project size None
Agency size 51-200 workers
Member since Apr 21, 2020
Connect Global Avatar

Connect Global

kingston, Jamaica

Connect Global is a global outsourcing provider. We provide human resources in Call Centre Management, Customer Service and Technical Support via phone, email and chat, Virtual Assistance, Social Media Marketing, Graphics and Design, Writing, Editing, Proof Reading, App and Web Development. Operating from our main office in the US we employ virtual professionals in the US, Jamaica, Philippines, and India. We are able to adapt to the ever changing consumer demands whilst providing a pool of culturally diverse freelance professionals to add the right complement to your project. With the urgent and increasing demand for virtual enterprise, we aim to provide affordable and exceptional solutions for your business needs. In an ever changing economy it is imperative that effective business strategies are employed to ensure success. With years of expertise and an extraordinary team of professionals we are able to provide profitable solutions to grow your business. With Connect Global there are no limits. Contact us on how to tailor our services to best suit your business needs!

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Email Support
Proofreading
Call Center Management
Social Media Marketing
Writing
Live Chat Operator
Customer Retention
Hourly rate $6.00 - $30.00
Agency size 11-50 workers
Member since Apr 9, 2020
Phedra Tech Online Solutions | Certified Google Partner Avatar

Phedra Tech Online Solutions | Certified Google Partner

Sahiwal, Pakistan

We believe in honesty, teamwork and our target is client satisfaction. 20+ years of experience in website development, responsive web design, mobile apps, digital marketing, SEO, Conversion Rate Optimisation, Google Analytics, Google Ads Management, Google Ads Fraud prevention, RED HAT, or any Linux Servers Administration and performance optimization, Free-PBX / Asterisk VOIP Server Configurations.

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Web Development
Web Design
Graphic Design
SEO Keyword Research
A/B Testing
PPC Campaign Setup & Management
Call Center Management
Hourly rate $25.00 - $40.00
Agency size 2-10 workers
Member since Mar 30, 2020

C Support Solutions

Friedrichshafen, Germany

We are a team a small startup agency of freelancers who have worked extensivelyin the past years for different German and US based companies. We put extreme emphasis on EXCELLENT communication, HIGH QUALITY services and STELLAR results. Whether you own a small/medium/large enterprise business; or an up-and-coming, early-stage disruptive startup company. You will enter that phase where you need to: - quickly acquire leads to expand your business - massively and properly implement projects/tasks and put your company on top of the competition. Our aggregated arsenal of skill sets can provide full spectrum virtual back-office and front-office support for your company. We can help with the following: • Virtual Administrative Assistant, Personal Assistant • Data Entry, Processing, Curation, Analysis • Customer Support / Technical SUpport • Internet & Marketing Strategy Research • Email Handling, Email Support • Order Entry, Order Processing • Lead Generation, Prospecting

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Technical Support
Call Center Management
Customer Support
Customer Acquisition Strategy
Administrative Support
Sales & Marketing
Online Chat Support
Hourly rate $50.00 - $50.00
Agency size 2-10 workers
Member since Mar 3, 2020
KMJ Solutions Avatar

KMJ Solutions

Rawalpindi, Pakistan

KMJ Solutions is a dynamic, innovative and technology driven company that aims to provide best Customer Support services that includes but not limited to Live Chat, Technical Support, Business Calls, Sales and Marketing Support and Order processing. Our happy customers are our assets, we have provided successful services for many companies and their feedbacks are given in portfolio as proof of quality of services. We are available 24 x 7 to hear from you.

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Email Support
Phone Support
Call Center Management
Customer Acquisition
Live Chat Operator
Help System
Order Management
Hourly rate $10.00 - $10.00
Minimum project size None
Agency size 2-10 workers
Member since Feb 22, 2020
Resconcierge Avatar

Resconcierge

Dallas, United States

We're a US-based concierge service that brings omni-channel support (phone, email, live chat, text, outbound sales) to help you maximize every opportunity, 7 days a week. No contracts, and competitively priced, starting at $399/month to bring you world-class concierge support so that you can focus on what you do best. Leverage Rescon to help you successfully scale your business to the next level. We've got your covered with: - Answering Services - Inbound Call Service - Outbound Call Service - Lead Generation - Live Chat - SMS Services - CRM Management - Email Inbox Services - Social Media Management - Feedback Monitoring

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Phone Support
Lead Generation
Call Center Management
Cold Calling
Customer Acquisition
Data Entry
Zendesk
Hourly rate $45.00 - $45.00
Minimum project size None
Agency size 51-200 workers
Member since Feb 7, 2020
Jezi Consulting Services Avatar

Jezi Consulting Services

Burlington County, United States

Our Manage Service is geared toward more than 15 years of experience in Customer Support, IT Support, and Administrative Support in any industry. We can adapt to any product you offer. We have a strong technology filed background that we can provide to your business. We can help Small to Mid-sized businesses grown their business with State of Art support that fits all their back-office needs. From Administrative Support, Call Center Support, After hour Call Handling, Billing & Collection, and IT Support. We offer an innovated Software Solution that will Support internal data transfer and communication between us and our clients securely. We specializes in Manage Services to Small to Mid-Sized Business, Commercial Business, Non-Profit, Local Government Organization services that support is done remotely to keep costs low for our clients. The Management Services we offer are Subscription Base Services that help Clients handle the day-to-day operational task in the area of Administrative Support, After Hour Call Answering, Billing & Collection, Call Center Management, Virtual Administrative Support at an affordable price.

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Microsoft Word
Call Center Management
Invoicing
Microsoft PowerPoint
Debt Collection
Helpdesk
Virtual Assistant
Hourly rate $15.00 - $15.00
Agency size 1 workers
Member since Jan 16, 2020
HELLO 24/7 SUPPORT Avatar

HELLO 24/7 SUPPORT

Kingston, Jamaica

Hello and welcome to Hello 24/7 Support! We are a full-service customer support agency that has recently moved out of our brick-and-mortar offices. Our core team has worked in the customer-serving field since 2015 and has served customers in varying niches including e-commerce, fintech, health, and astrology. OUR CULTURE Every day we show up to serve our clients and their customers. We share, learn and experience the joy of helping. Our aim is to foster a customer-obsessed and oriented culture. WHO WE ARE Hello 24/7 Support diligently aims to strive to be customer-centric and a customer-obsessed agency. In today’s competitive market, consumers are hard to attract and even harder to retain. Being relentless omnichannel communication, brand loyalty only lasts as long as you keep your customers happy and engaged. We’ll help you solve the riddle of smart customer engagement while lowering costs, increasing efficiencies, and driving revenue growth. However, by utilizing and implementing ways so we can understand the motivation of the customers at every step of the customer journey. We take pride in learning the psychology of each background to see how best we can appeal to their consumer needs. Delivering deeper relationships through better customer insights and interactions with our clients. We believe in: -Continued Growth -Customer Retention -Continuous Learning -Customer Satisfaction -Utilizing and manipulating the best tools and courses of action to assist our customers. We are a team of intelligent, research-oriented, customer engagement specialists providing support and exceptional service of all types and sizes throughout the US, Canada, UK, and the Caribbean through a modern customized experience.

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Email Support
SEO-Based Website
Technical Support
Phone Support
Article Writing
Website Content
Call Center Management
Hourly rate $8.75 - $25.00
Minimum project size $1K+
Agency size 2-10 workers
Member since Dec 2, 2019
K&K Global Solutions Avatar

K&K Global Solutions

Lucena Quezon, Philippines

At K&K Global Solutions,, we aim to provide excellent customer service and provide client's satisfaction. With first rate & astounding professionals that strive to be the best in the business. Our mission is to help business owners by providing sublime customer service care, hitting sales quota & exceeding client's expectations.

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Outbound Sales
Call Center Management
Client Management
Sales
Telemarketing
Business Process Management
Hourly rate $25.00 - $25.00
Minimum project size $5K+
Agency size 2-10 workers
Member since Oct 30, 2019

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Frequently asked questions

What is a call center agency?

A call center agency is responsible for managing one or more call centers. Call center agencies often supervise large teams of call-center representatives and are tasked with ensuring customer satisfaction by the companies that engage their services.
Call center staffing agencies specialize in filling call center jobs and often on board and train call center professionals. While outsourcing customer support is increasingly popular, some companies operate in-house call centers and prefer to engage customer service representatives via direct hire.

What is the purpose of call centers?

A call center is responsible for handling inbound or outbound communications on behalf of a company.
At an inbound call center, agents answer telephone inquiries from customers, potential clients, job seekers, and other callers. At an outbound call center, reps place calls to customers for sales, surveys, debt collection, or to follow up on a previous inbound call. Whether the call is inbound or outbound, call center agents are expected to be friendly, helpful, and to take a personalized approach to their job.
When a call center handles other types of communications apart from inbound and outbound telephone calls (such as emails and text messages), it is known as a contact center.

What are the benefits of using call center agencies?

It is expensive and time-consuming for companies to operate in-house call centers and help desks. Organizations can save money and ensure a better customer support experience by forging partnerships with call center operators and customer service staffing agencies. Freed from handling the hiring process for customer service jobs, businesses can concentrate on higher-value tasks.

What is a typical day like for a call center agent?

Call centers often operate around the clock, which means a typical day for a call center agent can start at any hour. At an inbound call center, agents are expected to take up to 50 calls a day and offer personalized, thoughtful solutions to any problems customers may have. If they can't resolve a customer's issue, an agent may need to transfer the call to the center supervisor or other authority.

What is the average salary of a call center agent?

The average monthly pay for call center positions is $2,719 per month or around $16 per hour. This is the national average for the United States, and call center agent pay may vary by city, state or region. You can check rates for call center workers on Upwork to compare what freelancers are making, as well.
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