Top 50+ Call Centers agencies

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Integrated Query Care Avatar

Integrated Query Care

Rating is 4.0 out of 5.
4.0/5  (1 jobs)
Bacolod, Philippines

Over 5 years experience handling different projects here in Upwork and 7 years in a call center offering you an excellent service to help you meet your goals in your business! Skills: - Project management - Real Estate VA / Cold caller - Cold calling - Customer Support - Telemarketer (outbound/inbound) - Web research / data entry - Email handling - Phone /chat support Tools and CRM: - Mojo - Zoho - Podio - capsule - Sales dialer - Sugar CRM - Sales force - Pipeline deals - Trello - Google Drive What I can offer you in hiring my team? Assurance that the logged hours in Upwork is a real time worked hours! My team do work in my own facility to monitor their work performance and ensure the productivity. Due to in demand services of my current and previous client, I've decided to start my small team to provide an excellent service for a long term and repeat business projects. Let me know how I can help you grow your business!

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Online Research
Real Estate
Call Center Management
Cold Calling
Customer Support
Data Entry
Project Management
Hourly rate $4.00 - $10.00
Agency size 2-10 workers
Member since Oct 3, 2019
Virtual Talents Freelancers Manila Avatar

Virtual Talents Freelancers Manila

Rating is 1.0 out of 5.
1.0/5  (1 jobs)
Manila, Philippines

We have been working in the Business Processing Outsource industry for more than a decade now. We are all a Senior Customer Service Associates who have ventured in the world of home-based opportunities. We can use our set of specialized skills to help you provide excellent customer service via chat, email or voice support. We all have experience in the following tools: - Slack - Skype - Zendesk (email & chat) - Google Docs - Microsoft Excel, Words, PPT - Hangouts

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Email Support
Phone Support
Call Center Management
Database Administration
Zendesk
Customer Experience Research
BPO Call Center
Hourly rate $10.00 - $10.00
Minimum project size None
Agency size 2-10 workers
Member since Sep 20, 2019
Fenny Solutions Avatar

Fenny Solutions

Rating is 5.0 out of 5.
5.0/5  (1 jobs)
Sofia, Bulgaria

=== SOFTWARE DEVELOPMENT === Welcome to Fenny Development, we are a multi-discipline, dedicated team of software consultants, engineers, and designers specializing in web application development. Our passion for innovation drives our never-ending search and adaptation of new technologies, allowing us to provide powerful and cost efficient digital products to our partners. That’s why we have adopted the little desert fox in our company name and logo, as like the fennec, we are agile and can adapt to thrive in the harshest situations. Our professional approach ensures consistent and quality delivery fitted in the time frame and the budget of our partners. For us, the Modern Web Design is much more than just creating an attractive website. The User Experience is what matters the most and we pay great attention to all little details of the Development and Web Design process. Our web design and development team has established a host of effective services to facilitate the growth of your business - we offer everything from simple single-page websites to eCommerce platforms and innovative branding solutions introducing personality and custom programming into your business. We Help Your Brands To Connect & Grow You need a portfolio website, a complex web application, eCommerse site, integrated tool or any of the services we offer – our team of experienced developers, designers and support engineers will deliver it to you! We strive for perfection and we value the time of our partners, providing only high quality services in a timely manner. Choose among our services or those of our partners from Fenny Solutions and get 100% satisfaction. === Answering service and Virtual Receptionists === CallFenny is one of the most desired virtual receptionist and telephone answering solutions. We believe your business, no matter what the size, will benefit. Your customer or client calls will always be answered by a friendly and professional receptionist. For more than 10 years, CallFenny team has served small businesses across the world, delivering exceptional customer experience that build trust and foster customer loyalty. As a vital part of Fenny Solutions, we are keen on providing an awesome support for both technical and people-oriented challenges. We have a wide range of specialists on our disposal, who will gladly go an extra mile in order to accelerate your Business Growth.

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MySQL Programming
MySQL
Customer Relationship Management
Call Center Management
PHP
Project Management
System Administration
Hourly rate $10.00 - $80.00
Member since Aug 9, 2018
Your Offshore Team Avatar

Your Offshore Team

Rating is 5.0 out of 5.
5.0/5  (1 jobs)
Taguig, Philippines

We are a rooster of 7 that provides customer service in the banking industry. We are offshore phone bankers with 5 years of experience working in a global bank. We can provide excellent customer service in credit cards, wealth management, personal loans, and mortgages. We are highly skilled and trained from our previous jobs. We were assessed through a customer satisfaction survey that we needed to pass monthly to secure our spot in the company. We specialized in the Australian Banking and Finance industry.

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Sales
BPO Call Center
Call Center Management
Customer Service
Hourly rate $45.00 - $45.00
Member since Aug 6, 2018
REI Conveyor Belt Avatar

REI Conveyor Belt

Plano, United States

Call Center and Marketing Agency specializing in Real Estate Investor services. We focus on training and managing the very highest quality Remote Team Members in the industry. SERVICES Skip Tracing, Cold Calling, SMS Marketing, Virtual Driving for Dollars, List Pulling, List Stacking, Reverse Lookups, Contact Verification, Podio Development, REI VA's.

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Phone Support
Call Center Management
Cold Calling
BPO Call Center
Virtual Assistant
Hourly rate $15.00 - $15.00
Member since Jun 17, 2021
Metapixle Avatar

Metapixle

Lahore, Pakistan
Rising Talent

Metapixle is a results-driven Virtual Assistant & Digital Marketing agency helping businesses scale efficiently by combining reliable human support with smart digital execution. At our core, we specialize in providing high-quality, pre-vetted Virtual Assistants who support day-to-day business operations—so founders and teams can focus on growth instead of getting stuck in execution. Our VAs are trained to work seamlessly with international clients, follow structured processes, and adapt quickly to business needs. What We Do Best 🔹 Virtual Assistant Services We provide dedicated VAs for: Administrative & executive support Customer support (email, chat, CRM) Social media management & posting Data entry, research & reporting Recruitment assistance & sourcing Marketing support & coordination Our VAs are organized, communicative, and comfortable working with tools like Google Workspace, CRMs, project management systems, and collaboration platforms. 🔹 Digital Marketing Support (Agency Services) Alongside VA services, Metapixle operates as a full-service digital marketing agency, supporting businesses with: Website creation & optimization Social media content creation & page management Paid ads (Facebook, Instagram, Google, LinkedIn) SEO & content strategy Lead generation & performance reporting This hybrid model allows clients to get both strategy and execution under one roof—from a VA posting content daily to a marketing team managing campaigns and performance. Why Clients Choose Metapixle One partner for operations + marketing Flexible VA models (part-time, full-time, trial-based) Clear communication and accountability Focus on long-term collaboration, not short-term tasks Experience working with startups, agencies, and growing businesses Whether you need a dependable Virtual Assistant, a small remote team, or ongoing digital marketing support, Metapixle helps you build systems that scale with confidence.

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Web Development
Digital Marketing
Graphic Design
Virtual Assistance
Call Center Management
Facebook Advertising
Social Media Ad Campaign
Hourly rate $15.00 - $25.00
Agency size 11-50 workers
Member since Nov 7, 2025
TechnoPHO Avatar

TechnoPHO

Lahore, Pakistan
Rising Talent

At TechnoPHO, we specialize in delivering high-performance outbound calling solutions tailored to help businesses grow faster and reach their ideal clients more effectively. With a proven track record in lead generation, inbound and outbound sales, and client outreach, we are your trusted partner in business communication. Our team has hands-on experience working with clients across multiple industries, including Social Media Marketing, Software Development, Websites, and Mobile Apps. We’ve successfully generated leads and closed deals for agencies and digital service providers, helping them scale with confidence. What We Offer: 1) Outbound Calling / Cold Calling 2) Inbound Call Handling 3) Lead Generation & Appointment Setting 4) Client Outreach for Digital Services (SMM, Websites, Apps) 5) CRM Management & Call Reporting Whether you're a startup looking for your first 100 leads or an established business aiming to expand your client base, TechnoPHO brings the voice, experience, and strategy to help you succeed. Let’s connect and build something great.

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Inbound Marketing
Outbound Sales
Lead Generation
Call Center Management
Customer Support
Zendesk
Outbound Call
Hourly rate $6.00 - $6.00
Agency size 11-50 workers
Member since Jul 10, 2025
MarkGen Solution Avatar

MarkGen Solution

Lahore, Pakistan
Rising Talent

BPO Services: * Best Sales Agents * Best in Information Gathering * Appointment Setting * Live Chat Support * Customer Support * Auto Dialer Facility - Free * Manual Dialer Facility - Free * Access to Call Recording - Free * Daily Customized KPIs - Free * Outbound Sales Campaigns * Inbound Call Handling * Order Processing and Management * Lead Qualification and Nurturing * Market Research and Survey Services * 24/7 Customer Service Support * Technical Support Assistance Admin Support & Lead Generation Expertise: * LinkedIn Lead Generation * Product Listings & Mapping * Data Extraction from Google Search * Email Extraction * Email Verification * Business List Creation * Business Email List * Business Directory Scraping * CRM Data Entry and Management * Social Media Lead Generation * Data Cleansing and Validation * Market Segmentation and Targeting * Lead Enrichment and Data Profiling * Website Scraping and Data Harvesting * Cold Calling and Follow-Up Services * Appointment Scheduling and Calendar Management Web Development & SEO Expertise: Custom Software & Web Application Development Enterprise-Level Web Solutions & SaaS Development E-commerce Website & Platform Development (Shopify, Magento, WooCommerce, etc.) CRM and ERP System Development Mobile Application Development (iOS/Android) Cloud-Based Solutions (AWS, Azure, Google Cloud) API Development & Integration Search Engine Optimization (SEO) Services On-Page & Off-Page SEO Optimization (Technical SEO, Link Building) Keyword Research, SEO Audits & Reporting UI/UX Design & Prototyping for seamless user experience AI/ML-Based Application Development Full Stack Development (Frontend & Backend Solutions) Agile & Scrum Development Methodologies Website Maintenance, Support & Digital Transformation Consulting

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Data Mining
Phone Support
Lead Generation
SEO Keyword Research
Virtual Assistance
Call Center Management
Cold Calling
Hourly rate $5.00 - $50.00
Agency size 11-50 workers
Member since Mar 19, 2025
Nimble Virtual Solutions Avatar

Nimble Virtual Solutions

Davao, Philippines
Rising Talent

Customer Support | Virtual Assistant | Sales Representative | Telemarketer | Admin Assistant | Social Media Management | BPO We help online businesses in industries like eCommerce, SaaS, real estate, healthcare, finance, and hospitality that are overwhelmed with support tasks or struggling to scale efficiently, succeed by providing dedicated Virtual Assistants who deliver expert support across voice, email, and live chat — without the cost of in-house hires. Unlike traditional outsourcing firms with rigid systems and bloated pricing, our solution delivers consistent, high-quality service through handpicked, English-proficient Filipino VAs known for their strong work ethic, adaptability, and industry-specific experience. From cold calling and dispute resolution to Shopify order management and Airbnb guest coordination, our tailored support is trusted by growing businesses to improve operations, save time, and increase customer satisfaction through Nimbleness. What We Offer: ✅ 24/7 Customer Service (Inbound/Outbound Voice, Email, Live Chat) ✅ eCommerce Support (Order Processing, Fulfillment, Dispute Management) ✅ Cold Calling & Sales Outreach ✅ Admin & Back Office Support ✅ Social Media Management ✅ Graphic & Video Content Creation ✅ Airbnb Booking & Scheduling ✅ BPO Solutions for Startups and Small Businesses We’re more than just a VA agency, we’re your reliable, long-term partner, committed to your growth and peace of mind. Let Nimble help you stay ahead, book a free consultation today and discover how our services can help you.

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Communication Skills
CRM Software
Virtual Assistance
Call Center Management
Customer Support
Ecommerce
Shopify
Hourly rate $9.00 - $9.00
Minimum project size None
Agency size 2-10 workers
Member since Jan 19, 2025
Hbox LLC Avatar

Hbox LLC

Karachi, Pakistan
Rising Talent

Welcome to HBox LLC, your partner in digital transformation and business growth. With over 14 years of experience in Sales, Customer Service, and Team Management, we specialize in providing top-notch Business Process Outsourcing (BPO) solutions tailored to meet the unique needs of businesses across various industries. Our Services: 1. BPO (Business Process Outsourcing) - Customer Service and Support - Sales and Lead Generation - Technical Support - Back Office Support - Data Entry and Management - HR and Recruitment Services Why Choose Us? Experienced Team: Our team of experts brings years of experience and deep industry knowledge to every project, ensuring high-quality results. Client-Centric Approach: We prioritize our clients' needs and work closely with them to deliver solutions that drive success. Cutting-Edge Technology: We leverage the latest technologies and best practices to provide innovative and efficient solutions. Proven Track Record: With a history of successful projects and satisfied clients from the US and Canada, we are committed to excellence. Our Mission: At HBox LLC, we aim to empower businesses by providing exceptional BPO solutions that enhance efficiency, drive growth, and create value. we are here to help you achieve your business goals. Get in Touch Ready to take your business to the next level? Contact us today to discuss how HBox LLC can assist you in achieving your objectives. Let's work together to create something extraordinary!

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Communication Etiquette
Real Estate Cold Calling
Lead Generation
Call Center Management
Telesales
Cold Calling
Sales Call
Hourly rate $10.00 - $14.00
Minimum project size None
Agency size 11-50 workers
Member since Aug 6, 2024
AGN IT Solutions Avatar

AGN IT Solutions

Casablanca, Morocco
Rising Talent

At AGN IT Solutions, we offer a comprehensive range of IT services tailored to meet your unique business needs. With a talented team of IT professionals and a proven track record of delivering top-notch solutions, we are dedicated to helping our clients succeed in today's digital world. Our Services: IT Helpdesk: We provide expert IT consulting services to help you align your IT strategy with your business goals and maximize the efficiency of your technology investments. Multi-lingual Team: we have a diverse team who speaks fluently the major Languages fluently : English, French, Spanish and arabic Managed IT Services: Our proactive managed IT services ensure smooth and secure operations, with 24/7 monitoring and support to keep your systems running seamlessly. Network Security: Protect your valuable data and systems with our robust network security solutions, including firewall setup, malware protection, and vulnerability assessments. Cloud Services: Embrace the power of the cloud with our scalable and cost-effective cloud services, tailored to meet your storage, backup, and collaboration needs. Software Development: From custom software development to application maintenance, our team of developers is skilled in creating innovative solutions to drive your business forward. IT Support: Count on our responsive IT support team to address any technical issues promptly and keep your business operations up and running smoothly. Why Choose Us: Experienced Team: Our team of IT experts brings a wealth of experience and technical knowledge to every project. Customized Solutions: We understand that every business is unique, which is why we tailor our services to meet your specific requirements. Reliable Support: With a focus on customer satisfaction, we provide reliable support and proactive solutions to keep your business running efficiently. Let's Connect: Ready to take your IT infrastructure to the next level? Contact us today to discuss how AGN IT Solutions can help you achieve your business objectives through innovative IT solutions. We are an established MSP company in the UK Visit our website for more details. www.agnsolutions.me

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HubSpot
Call Center Management
IT Management
Cisco Certified Network Associate
Zendesk
IT Asset Management
Customer Experience
Hourly rate $12.00 - $12.00
Agency size 11-50 workers
Member since Jun 2, 2024
ARGENCO Avatar

ARGENCO

Iriga City, Philippines
Rising Talent

EMPOWER your BUSINESS with US! SERVICES OFFERED: - E-Commerce Customer Service and Management - Email support for E-Commerce Stores, Logistics, Education Platforms, Data Recovery Services, Logistics Scheduling and Dispatch - Appointment Setting for Heating and Cooling Company, Janitorial Services, Home Improvement - Chat and Inbound Support for Shopify Stores, Tech and Education platforms. - Inbound Support - 24/7 Live Chat Support - 24/7 Inbound Support - Real Estate Appointment Setting and Prospecting - Cold Calling for Property Cash Buyers, Home Owners, Businesses - Appointment Setting for Social Media Marketing Agencies, Web Design, Solar, and SEO - Lead Generation for student loan, DME, COVID, Home Remodel, Back Brace, Auto and Life Insurance -Outbound and Inbound Sales in Grants, Personal Loans, Educ, Telecom and Cable Companies - Digital marketing calls - Drop Shipping Customer Service - Logistics Scheduling and Tracking

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Real Estate Cold Calling
Lead Generation
Virtual Assistance
Call Center Management
Logistics Coordination
Data Scraping
Logistics Management
Hourly rate $10.00 - $15.00
Agency size 11-50 workers
Member since Nov 22, 2023
KRP TECH SOLUTIONS Avatar

KRP TECH SOLUTIONS

Mohali, India
Rising Talent

Customer Service Pro 👩‍💼 with the 🔑 to success Are you ready to witness the magic of our dynamic organization? 🪄 In our team, you'll discover an uber-organized and super-efficient professional, ready to create a lasting impact. 💼 Our skills and experience craft a captivating narrative, positioning us as the perfect fit for this opportunity. 🎨 With a history of delivering exceptional administrative support and ensuring flawless operations in fast-paced environments, we offer much more than potential. 🚀 Our journey has polished our multitasking abilities, attention to detail, and time management skills to perfection. 🏆 These skills set the stage for us to shine as a Live Agent 🎤, Virtual Assistant 📞, and Cold Calling 📠 champion. 🏅 Our extensive 6-year tour in the call center universe includes renowned names like Teleperformance, Amazon Services, Alorica, Booking.com, and the DoorDash Support team. 📞 Our previous role as an Operations Manager 📈 and our ownership of KRP Tech Solutions, a freelancing company with 20 talented agents based in the USA, showcase our leadership and entrepreneurial flair. 🌎 💬 When it comes to Chat Support 💬, we're your certified experts! We've masterfully navigated tools like Amazon AWS, Salesforce, Zendesk, Freshdesk, Twilio, Gorgias, and Zoho CRM 🛠️ with finesse. 🤗 But it's not just about technical prowess; it's about the heart we bring. 😊 A positive attitude and an unwavering passion for delivering outstanding Customer Service 🌟 are our trademarks. Interacting with people is our joy, and we thrive in client-facing roles. 📞 Handling customer inquiries, resolving issues, and providing information clearly and concisely is what we do best. 🗣️ 📱 Our expertise spans a wide range of communication tools and software, from Live Chat Platforms 📱 to Project Management Systems 📊. Learning new technologies is our second nature, enabling us to adapt effortlessly to different software applications and tools. 🚀 🌟 What sets us apart? Our ability to anticipate needs and proactively support the team. We're proactive problem solvers who take the initiative to streamline processes and improve efficiency. 🌪️ Going above and beyond isn't just a motto; it's our commitment to ensuring the team's success and our clients' utmost satisfaction. 🌟🚀 🙏 Thank you for Reviewing our Profile. We're excited to bring our energy, expertise, and passion to your remarkable team! 🚀🌟

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Email Support
Technical Support
Phone Support
Desktop Support
Virtual Assistance
Customer Experience Management Software
Call Center Management
Hourly rate $4.00 - $5.00
Minimum project size None
Agency size 11-50 workers
Member since Nov 3, 2023
Elite Hustlers Avatar

Elite Hustlers

Auckland, New Zealand
Rising Talent

We are a team of seasoned freelancers who have completed a wide range of projects across various industries, both on and off Upwork. As individuals with unique strengths, we’ve come together to combine our expertise and offer comprehensive solutions tailored to our clients' needs. Our experience spans multiple fields, including lead generation, administrative tasks, virtual assistance, sales and marketing, e-commerce (Amazon and Shopify), cold calling, business development, and quality assurance in sales environments. We are highly adaptable, and our goal is to provide efficient, results-driven services that exceed expectations. We believe in the power of collaboration and are committed to delivering exceptional value to every client we work with. Whether it's supporting business growth, streamlining processes, or driving sales, we are here to make your projects a success. Let’s work together to achieve your goals!

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Quality Assurance
PPC Campaign Setup & Management
Process Development
Virtual Assistance
Call Center Management
Business Process Outsourcing
Sales Call
Hourly rate $10.00 - $50.00
Agency size 2-10 workers
Member since Aug 22, 2023
LG Staffing Avatar

LG Staffing

Batangas City, Philippines
Rising Talent

LG Staffing is a group of tenured customer service representatives from various companies such as Citibank, American Express, HSBC and Convergys, to name some. We have a minimum of 8 years in customer service in an office based environment and at least 5 years working home based. Our team is composed of motivated, professional and highly trained customer service experts that handle any type of support such as phone, technical, chat, email, and text. Handling billing disputes, customer inquiries, payment assistance are some of the main tasks we do on a daily basis. We are very receptive to feedback, fast learners require minimum to no supervision and most of all, trustworthy. With our team, you can rest easy that we'll provide the best customer service for your customers while you take care of business. We provide. We deliver.

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Email Support
Phone Support
Desktop Support
Call Center Management
Customer Support
BPO Call Center
Administrative Support
Hourly rate $5.00 - $10.00
Agency size 51-200 workers
Member since Dec 8, 2018
Blue Cloud Services Avatar

Blue Cloud Services

Cebu City, Philippines

I consider my clients business as mine. I am very determined as well as resourceful, proactive and a team player. My goal is to keep and help my clients reach their goal and be their help to lessen their loads. I only engage myself to a job that I can commit. This means that when I have an agreement with a client, I focus myself on it and work hard. I learn tasks and systems quickly. Some of the skills and experience I can help you with are below. -Real Estate Virtual Assistant (Transaction Manager, Listing Manager, Personal Assistant and Appointment Setting) -Transaction Coordinator -Listing Manager -Executive Assistant -Data Entry -Bookkeeping -Social Media Management -Team Manager -Call Center Management -Quality Assurance Management -Customer Service -Technical Support, Phone Support, Email Support, Chat Support -Social Media Management -Administrative Tasks, Research -Marketing -CRM Maintenance -Many Others Some Systems I am expert with. -MOJO, Vulcan7, Espresso Agent, Podio, CallRail -Freedom Soft -Google Apps, Microsoft Excel, Outlook and PowerPoint -The MLS -Trulia -iXact Contact -Top Producer -Listing to Leads, Listing Power Tools -Kunversion -Dotloop, Transaction Desk -Many Others

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Lead Generation
Transaction Processing
Call Center Management
Researcher
Data Entry
Online Chat Support
Social Media Management
Hourly rate $9.00 - $9.00
Member since May 21, 2018
Web Design & Software Solutions Avatar

Web Design & Software Solutions

Kiev, Ukraine

We united professionals who can apply their experience in practice. We are constantly developing and learning new things, studying new technologies and using them to our customers. Our company includes designers, programmers, marketing and PR specialists, marketing communications specialists, SEO specialists with successful international experience in the development of brands and companies on the market.

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Industrial Design
Digital Marketing
Web Design
Call Center Management
HTML5
Google Ads
Social Media Marketing
Hourly rate $10.00 - $500.00
Member since Mar 14, 2018
Critech Multipurpose Avatar

Critech Multipurpose

Ibadan, Nigeria

Welcome to our company: "CRITECH MULTIPURPOSE VENTURES". We are Information Communication Company here in Nigeria and we derive our best skills in outsourcing Expert & Experience Staff who are specialist in various skills such as: Customer Service Agent, Scheduling Team Expert, Online Chat Support for E-commerce Company, Software Development, Website Designing, Mobile Application Development, Hardware Programming, Desktop Application Development, Voip Service Expert, Software Testing, Vistual Assistance, Project Research Expert, Certified Digital Marketing Expert, BulkSMS Services, GSM Database, Email Database, Mobile Marketing and the likes. You can surely count on us for any of our services via upwork.

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Email Support
Call Center Management
Helpdesk
Virtual Assistant
Office 365
Customer Service
Microsoft Office
Hourly rate $20.00 - $20.00
Minimum project size None
Agency size 51-200 workers
Member since Feb 21, 2018
Clever Business Management Avatar

Clever Business Management

Brovary, Ukraine

“Clever Business Management” delivers the real flexibility to their customers. Communication with a big company to order some services may meet with bureaucratic machine. Term of implementation is unreasonable prolonged. In «Clever Business Management» team there are specialists with experience in positions of top managers and directors of large companies. We are aware about many points that slowing down the project implementation and we eradicated those things at our business. As a result the project implementation goes faster in general from 2-3 month then in other companies with same profile and even larger sized. This is your real competitors advantage. Our Company is interested in the complex and non standard projects. In contrast to the major players of this business direction, which only take orders with a minimum of risk. It is important to work for our image, to illustrate the potential and strengthen reputation. That’s why we are ready to propose solutions in the situation when other don’t see the reason and ability to perform this project. Achievement of the successful outcome is based on the ability to see the complete picture of the customers business objectives rather than just solving the technical issues one by one. We have a specialized software from the best world brands, including - exclusive software. Apart of its implementation we are consulting and teaching staff, to move project to the successful result. The instruments we use - CRM-systems, corporate chat, automated document flow and other things. Our company is an official Partner of the Microsoft and implements one of the best product in the system integrations - MS Dynamics CRM. This platform gives ability to effectively solve the majority of tasks for automation of the business processes. Once we receive the request from the customer, we are determining his business-objectives and problems, then discussing the way to solve them. After gathering requirements for the project in writing form, preparing commercial proposal, negotiation of the budget, and signing the agreement, project starts. On the end of each project-week and on the each milestone we deliver the reports on how things are going and difficulties we met. After the project is done we delivering the understandable and elaborated documentation in the form which is easily accepted by the users. This doesn’t end our cooperation. After project goes live we gathering statistical data, comments, customer review, and if there is a necessity we deliver appropriate corrections to the working mechanisms.

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SQL
Microsoft Dynamics CRM
ASP.NET
Customer Relationship Management
MongoDB
Call Center Management
Objective-C
Hourly rate $30.00 - $40.00
Member since Jan 26, 2018
EmpireOne GS Avatar

EmpireOne GS

Toronto, Canada

Multi-Channel & Multi-National EmpireOne provides omni channel contact center and outsourcing solutions to businesses around the globe. Each of our solutions is highly scalable to meet the changing demands of your business. Our professionals are industry leaders in enhancing the customer experience by making each interaction easy and effortless

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Technical Support
Phone Support
Call Center Management
Customer Support
Zendesk
Customer Retention
Customer Experience
Hourly rate $10.00 - $10.00
Member since Dec 3, 2017

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Frequently asked questions

What is a call center agency?

A call center agency is responsible for managing one or more call centers. Call center agencies often supervise large teams of call-center representatives and are tasked with ensuring customer satisfaction by the companies that engage their services.
Call center staffing agencies specialize in filling call center jobs and often on board and train call center professionals. While outsourcing customer support is increasingly popular, some companies operate in-house call centers and prefer to engage customer service representatives via direct hire.

What is the purpose of call centers?

A call center is responsible for handling inbound or outbound communications on behalf of a company.
At an inbound call center, agents answer telephone inquiries from customers, potential clients, job seekers, and other callers. At an outbound call center, reps place calls to customers for sales, surveys, debt collection, or to follow up on a previous inbound call. Whether the call is inbound or outbound, call center agents are expected to be friendly, helpful, and to take a personalized approach to their job.
When a call center handles other types of communications apart from inbound and outbound telephone calls (such as emails and text messages), it is known as a contact center.

What are the benefits of using call center agencies?

It is expensive and time-consuming for companies to operate in-house call centers and help desks. Organizations can save money and ensure a better customer support experience by forging partnerships with call center operators and customer service staffing agencies. Freed from handling the hiring process for customer service jobs, businesses can concentrate on higher-value tasks.

What is a typical day like for a call center agent?

Call centers often operate around the clock, which means a typical day for a call center agent can start at any hour. At an inbound call center, agents are expected to take up to 50 calls a day and offer personalized, thoughtful solutions to any problems customers may have. If they can't resolve a customer's issue, an agent may need to transfer the call to the center supervisor or other authority.

What is the average salary of a call center agent?

The average monthly pay for call center positions is $2,719 per month or around $16 per hour. This is the national average for the United States, and call center agent pay may vary by city, state or region. You can check rates for call center workers on Upwork to compare what freelancers are making, as well.
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