Top 50+ Call Centers agencies

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Fancy Grant Business Solutions Avatar

Fancy Grant Business Solutions

Rating is 5.0 out of 5.
5.0/5  (2 jobs)
Angeles, Philippines
Rising Talent

Fancy Grant offers topnotch, passionate freelancers to help you with your business needs. Planning to start a business but don’t know where to start? We've got you covered! From marketing, payroll, management and even customer support – we have a freelancer for you and your business. Our Mission Fancy Grant Business Solutions is committed to evaluate your business needs, identify the best approach and solutions needed and together, develop a business strategy and support compatible with your goals. Together, we’ll promote your growth and success. We aim to: * Deliver high quality, professional services * Work with passion and dedication * Meet or even exceed time requirements * Ensure full client satisfaction Our services are provided remotely to different clients around the world using a variety of safe and secure technologies as required by the specific project. We ensure trust and passion and a harmonious working relationship.

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Phone Support
Copywriting
Call Center Management
Customer Support
Writing
Project Management
Administrative Support
Hourly rate $6.00 - $25.00
Member since Dec 16, 2018
Globi Services Avatar

Globi Services

Rating is 5.0 out of 5.
5.0/5  (2 jobs)
Yerevan, Armenia

Globi provides premium customer support and back office staff for start-ups, e-commerce and SaaS companies around the globe from various industries and sizes. We help to lower costs and increase productivity by providing highly skilled and motivated remote staff who can match the performance of onshore staff at a fraction of the cost. We are committed to working closely with you to establish a long-term strategy enduring value for your business. We take care of the recruitment, training and process management.

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Data Analysis
Call Center Management
Customer Support
SMS
Shopify
SaaS
Administrative Support
Hourly rate $20.00 - $50.00
Agency size 11-50 workers
Member since May 7, 2018
Source Staff Avatar

Source Staff

Rating is 5.0 out of 5.
5.0/5  (2 jobs)
Muswellbrook, Australia

Source Staff is a professional Virtual Assistance team servicing globally and to mostly Australian small businesses being the team owner located at Muswellbrook, NSW. With a team of 7 VAs ready to take on projects, each has specific niche of their own. We have an awesome team composed of Creative Graphics Designer, Project Manager, Bookkeeper, Social Media Assistants and Customer Service Specialists. We’re a one-stop-shop for all your VA needs so you need not look any where else. Let’s start working!

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Layout Design
Graphic Design
Bookkeeping
Copywriting
Accounting
Call Center Management
Customer Support
Hourly rate $6.00 - $45.00
Agency size 11-50 workers
Member since Dec 6, 2017
Jaxors turbo Services Avatar

Jaxors turbo Services

Rating is 3.9 out of 5.
3.9/5  (2 jobs)
Islamabad, Pakistan

Professional customer service representative / Travel consultant https://www.jaxors.com/ My skills: ✅ Respond to customer requests on Zendesk/Fresdesk/Gmail, Outlook in perfect English ✅ Respond to customer service chat support/ phone ✅ Incoming and outgoing calls (including sales calls) ✅ Support / customer service (Shopify, AliExpress, Gmail, Zendesk and Freshdesk) ✅ Administrative assistance (Excel, Word, PowerPoint, WordPress, Google Spreadsheet and Docs) ✅ Calendar management ✅ Content moderation Profile Descripation:: A Professional and versatile freelancer with a long academic career, I am dynamic, proactive, and responsible. Always ready to take on challenges. I guarantee the satisfaction of your customers. I am the perfect person to provide you with high-quality work with a quick turnaround time! I am a holder of a bacholors degree in Bussines adminstration, I have 5 years of experience in taking charge of customers. I am eager to help and ready to work with you more than 40 hours per week.Resourceful sales, marketing , telemarketing, dynamic and knowledgeable professional with 5 years experience of coustmer service represenative especially for UK and USA inbound and out bound campaign. Travel Consultant-over 3 years of experience in the travel industry and extensive personal travel experience.Senior travel consultant expert in.. • Research, explore and study different travel destination options • Research destination and travel prices, customs, weather conditions, reviews etc. • Research and study clients’ specifications and wishes • Suggest suitable travel options that best suite clients' needs • Plan and organize travels • Book tickets, reserve accommodation, organize rental transportation • Inform clients and provide useful travel material such as guides, maps and event programs • Collect deposits and balances • Offer and promote different services and offerings

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Web Development
Digital Marketing
Facebook Ads Manager
Lead Generation
Call Center Management
Cold Calling
Software Development
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Sep 5, 2022
Pollux BPO Avatar

Pollux BPO

Rating is 5.0 out of 5.
5.0/5  (2 jobs)
Lancaster, United States

Hi there, this is Luis, General Manager at Pollux BPO, we are an outsourcing office with many services. Locations: Headquartered in Southern California Physical equipped offices in El Salvador Virtual Agents anywhere with a good internet connection and top hardware and software specs. Services: - Fully equipped physical offices located from 3 hours away from main business hubs in the USA - Customer Service - Spam Likely caller id - Technical Support - Phone Answering services - Secure paper-free physical spaces - Recruiting - Agent handling and supervision - Client Data Organization - CRM Handling - International Agent Payroll - Internal team communications - Agent time management - Data Analytics - Inbound and outbound calling - Outsourcing video editing - Social Media Management - Amazon sales enhancement strategies - Local Events (Southern California) for product showcasing Some of our associate's profiles Ask me for a google sheets document where you will be able to see the following information from our associates: - Name - email - Area of expertise - Years of experience - Computer Specs - Internet Speed - Picture of equipment - Location - Voice Recordings - Notes We are here to help. Let's set a meeting via zoom, just let me know when it works for you. Thank you! Luis Pineda

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Data Analysis
CRM Software
Call Center Management
Shopify
Customer Acquisition
BPO Call Center
Sales
Hourly rate $7.00 - $13.00
Minimum project size $1K+
Agency size 11-50 workers
Member since May 6, 2022
Digital Globe Markitech Avatar

Digital Globe Markitech

Rating is 5.0 out of 5.
5.0/5  (2 jobs)
Lahore, Pakistan

Digital Globe Markitech is a full-service digital marketing agency. We specialize in helping businesses of all sizes grow their online presence and achieve their marketing goals through targeted and effective digital campaigns. Our team of experienced professionals includes web designers, content writers, social media experts, and SEO strategists who work together to create comprehensive marketing strategies that drive results. We pride ourselves on our ability to understand our clients' needs and tailor our services to meet their specific goals. Some of the services we offer include: Website design and development Search engine optimization (SEO) Social media marketing Email marketing Content marketing Pay-per-click (PPC) advertising Influencer marketing At Digital Globe Markitech, we believe in the power of collaboration and open communication. We work closely with our clients to ensure that their campaigns are on track and meeting their desired outcomes. We also offer ongoing support and consultation to help our clients stay ahead of the curve in the ever-evolving digital marketing landscape. If you're looking for a reliable and results-driven digital marketing agency, look no further than Digital Globe Markitech. Contact us today to learn more about how we can help your business succeed online.

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Digital Marketing
Quality Assurance
Outbound Sales
Phone Support
Call Center Management
Cold Calling
CallTools Call Center Software
Hourly rate $50.00 - $50.00
Minimum project size None
Agency size 11-50 workers
Member since Jul 27, 2021
Call Direct Solutions Avatar

Call Direct Solutions

Rating is 0 out of 5.
(2 jobs)
Baguio, Philippines

Call Direct Solutions is a Global Support Solutions Provider, officially registered in the US (Florida) and Philippines. We provide remote call center support service options. We pride ourselves as one of your best option in running any of your online service’s needs. Our team has worked with companies from the US, Canada, UK, Australia, New Zealand, and Asia. Call Direct Solutions specializes in the below Call Center Support services: - Customer Service - Order Processing - Telemarketing - Telesales - Phone Support - Chat Support - Data Entry - Email Support - Administrative Support - Virtual Assistant - Bookkeeping - Other Call Center Services BENEFITS OF WORKING WITH US: If you decide to work with us, you will have a Dedicated Project Manager and access to our home-based professionals here in the Philippines. This will enable you to work with a team of more than 50 exclusive agents/contractors experienced in the outsourcing industry. These agents/contractors went through a multi-tiered recruitment process before they were placed on-board to join our team. This helps us assess their work ethics, experience, and expertise to be 100% capable of working for you, our client. Give us an opportunity to work with you and you will not be disappointed!

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Outbound Sales
Phone Support
Lead Generation
Call Center Management
Data Entry
Project Management
BPO Call Center
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Mar 30, 2021
Mediatrix Avatar

Mediatrix

Rating is 5.0 out of 5.
5.0/5  (2 jobs)
Kenitra, Morocco

At Mediatrix, we have extraordinary resources, but the most valuable of all is our word. For us, commitment means keeping our promises, not only for the employees but also to our customers, otherwise, we would not be the key strategic partner that we are today. We invest in human resources and working environment. When they thrive, this has a significant impact on them, their customers and their business partners. We believe that making business more human leads to a better customer experience.

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Email Support
Inbound Marketing
Outbound Sales
High-Ticket Closing
Call Center Management
Cold Calling
Customer Acquisition
Hourly rate $12.00 - $45.00
Agency size 11-50 workers
Member since Sep 8, 2020
VAfromEurope Avatar

VAfromEurope

Rating is 0 out of 5.
(2 jobs)
Lviv, Ukraine

Administrative Support  calendar management  emails processing  document and template preparation  presentation compilation,  document translation  transcription  business trip planning  expenses collection  other assisting tasks Client Support  Level-first support over the phone or email  order collection and processing  ticket management  direct client communication Email Schedule/Management  running email campaigns  preparing message templates  compiling contact lists  email scheduling  using MailChimp  analyzing results Internet Research  information search  contacts search using different tools like eGrabber  data list compiling  data entry  generating research reports and statistics Social Media Profiles Management  creating Twitter/FB/Linked/G+ profiles  Post-preparation and scheduling  tweeting/retweeting  commenting on  growing followers and likes Web Content Management  preparing content for webpages  article writing  post and image preparation  comments review and answering  WordPress administration Copywriting  Website content creation  Descriptions for E-commerce websites  Writing articles for website blogs and other sources aimed at your business promotion  Other (reacting to comments, compiling relevant replies, reviews, etc.) Call Center Support (Currently specialize in Medical Office Customer Support. However, we are open to different business vectors.) Сustomer support  Order taking  Virtual receptionist  Call handling services (inbound, outbound)  Call transferring  Handling voicemails E-commerce  Product Listings: - uploading and editing product photos: size/color change, finding the right style - creating product descriptions or searching for required descriptions online - changing and updating prices  Constant monitoring and updating of online store data, removing sold-out products  Order management  Invoice management  Bank statement reconciliation  Expense and income classification  Customer service and customer support  Shipping  Managing inventory  Digital Marketing  Website development and content writing  Email and reviews/comments management  Marketing strategy

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Email Support
Lead Generation
Copywriting
Call Center Management
Researcher
Data Entry
WordPress e-Commerce
Hourly rate $15.00 - $15.00
Agency size 11-50 workers
Member since Jun 25, 2020
Dae Team Avatar

Dae Team

Rating is 5.0 out of 5.
5.0/5  (2 jobs)
Lahore, Pakistan

■ Mission: We provide Freelance talent to help start up companies with Customer Service Customer Support Specialists, we have a lot of experienced people in our team who are dealing with people online or live. They have experience of working on multiple projects, web development, logo designing, Social Media Marketing and creative product designing. Our Expertise are: Web Designing (Streaming, E-commerce, Blog, Official sites) Logo Designing Customer Support Executive/Customer Services Email Support Executive Social Media Moderation Admin Support Our Expertise Amazon Shopify ETSY JANE Ship Station Salesforce Gorgias Zendesk Air Call Ring Central Vendor Pop Stripe Voice Over Typing/Data Entry Live Chat Support

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Email Support
Call Center Management
Data Entry
Commerce Cloud
Live Chat Operator
Customer Retention
Customer Experience
Hourly rate $15.00 - $15.00
Minimum project size $1K+
Agency size 2-10 workers
Member since Oct 21, 2019
Remote Project Managers and Airbnb Experts Avatar

Remote Project Managers and Airbnb Experts

Rating is 5.0 out of 5.
5.0/5  (2 jobs)
Batangas, Philippines

Remote Property Managers Discover how RPM's collaboration helps hosts greatly improve their rental business! We are a team of 10 individuals, all located in Southeast Asia . We have an office and therefore you get to communicate with us altogether rather than take time in setting up meetings for each of us! We take care of listings from across the world like Japan, Amsterdam, Denmark, Norway, Sweden, London and the United States (Florida, New York, California, Illinois, and New Mexico! We have experience in using platforms such as Airbnb, Homeaway/VRBO, Expedia, Agoda, Roomorama, Wimdu Tripadvisor/Flipkey, 9flats, Holidaylettings, Rentals United and many more! We can list your properties in any of these or all of these if you allow us to do so. We take care of everything from scratch to you making money while you yourself are traveling across the world! (By referral bonus) These are the things that wedo but not limited to these tasks: - Take care of messages with very minimal response rates - Take care of the calendar management for cleaning and availability - Coordinate with ground support for any maintenance issue/s that arise before, during or after stay - Take care of scheduled messages for check in and check out - Make sure that rules are being complied with especially with smoking and partying - Take care of billing, payroll, invoices, human resources and recruiting - Take care of discount giving depending on longevity of stay - We have 100% schedule efficiency, we are never late or absent for work. - We set up listings in platforms and we do it from scratch. All you need to provide are photos, profile pictures and sometimes number for verification. - Take care of prices using Smart Pricing and PriceLabs. - Make sure calendars (iCals) are synced to prevent over-bookings. - Know how to use Guesty, Vreasy, Beds24 and Kigo. - We take care of marketing your listings - Many more! We have a Project Manager who takes care of your Rental Property Management team for you! We are professionals and we all have great to proficient English! You may just want to make some extra cash on an unused property or empty room in your home. Your current booking rate may meet those needs, but that mindset will only work for a short time. If you want to not just cut down the cost of property management but make a profit, you need to change your strategy. If you are going to be in the vacation rental business for the long haul, you need to think long-term and develop a model that is profitable and sustainable. Luckily, it is a better time than ever to be in the vacation rental sector, according to recent reports. More travelers are staying in short-term rentals than hotels, and Phocuswright forecasts that the industry will grow to $36.6 billion by 2020. In 2016 alone, it grew 11%, twice as fast as the growth rate for the entire U.S. travel industry. The vacation rental industry is booming and when managed effectively, you can generate a considerable profit! If you have a Vacation Rental STOP… do not do one more thing before checking out where we can look after everything for you. It’s your own personal Property Management team, around 24/7 for you and your guests. **We all came from a Customer Service Tree so you can also reach out to us if you need help with Customer Support jobs!

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Phone Support
Hospitality
Bookkeeping
Call Center Management
Customer Support
Data Entry
People Management
Hourly rate $20.83 - $20.83
Member since Dec 5, 2018
Echo Desk Avatar

Echo Desk

Rating is 0 out of 5.
(1 jobs)
Santa Cruz De La Sierra, Bolivia
Rising Talent

Welcome to Echo Desk, your premier Upwork agency dedicated to elevating businesses to new heights through comprehensive digital support and services. We understand the dynamic needs of the digital era and are here to ensure that your business not only meets but exceeds those demands. Our Expertise: Sales: Effective sales drive business growth. Our skilled sales team builds strong relationships, understands customer needs, and delivers tailored solutions that convert leads into loyal clients—all with professionalism and a results-driven approach. Customer Service & Support: Exceptional customer service creates loyal customers. Our dedicated team provides round-the-clock support, ensuring that your customers' questions and technical issues are resolved with speed and professionalism. Lead Generation & Telemarketing: At the heart of business growth is the acquisition of new customers. Our lead generation and telemarketing services are designed to identify and engage potential customers, turning cold leads into warm opportunities. Why Choose us? We believe in creating partnerships that drive success. Our approach is rooted in understanding your unique business needs and tailoring our services to match. With a relentless focus on quality, innovation, and excellence at every turn. Partner with us today and experience the transformative power of expert digital services. Let us help you navigate the complexities of the digital world, leaving you free to focus on what you do best - growing your business.

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Phone Support
Real Estate
Real Estate Cold Calling
Lead Generation
Virtual Assistance
Call Center Management
Cold Calling
Hourly rate $10.00 - $10.00
Agency size 2-10 workers
Member since Jul 1, 2025
Intellisync Solutions Private Limited Avatar

Intellisync Solutions Private Limited

Rating is 0 out of 5.
(1 jobs)
Indore, India
Rising Talent

Welcome to Intellisync Solutions! We're a passionate team of creative entrepreneurs with 15+ years of experience in call center management services. Our Services: • Administrative Support • Chat Support • Customer Experience • Customer Service • Data analytics • Data Entry • Ed-Tech • Email Support • Lead Generation • Phone Support • Telemarketing • Virtual Assistant Mission: We're dedicated to supporting our clients by investing in our team's growth and development, ensuring they have the skills to deliver outstanding results. Vision: To be the leading agency known for exceptional client success and the continuous professional development of our associates. Partner with us for unparalleled support from a team committed to excellence and growth.

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Phone Support
Image Annotation
High-Ticket Closing
SuperAnnotate
Lead Generation
Virtual Assistance
Call Center Management
Hourly rate $5.00 - $25.00
Minimum project size None
Agency size 2-10 workers
Member since Jun 25, 2024
OmniContact Avatar

OmniContact

Rating is 0 out of 5.
(1 jobs)
Harare, Zimbabwe
Rising Talent

Hi there, We are a leading multi-lingual international customer service company that is well versed with the African market, specializing in tailor-made customer service solutions for any business. With over 5+ years’ experience, we have been providing Contact Centre services on demand at a low cost, helping businesses to flourish in any environment. Whether big or small, we can provide a dedicated customer service department to your clients to ensure you focus on your core business and succeed. Our specialties include but not only limited to Customer Intelligence & Predictive Analytics, Artificial Intelligence Chatbots for Social media & Websites, Social Media Management & Social Listening, Customer Lifecycle Management, Customer Loyalty & Retention Management, Customer Experience Consultancy, Market Research & Intelligence Surveys, Sales & Customer Acquisition, Inbound Customer Engagement, Debt Collection Services, Technical & Helpdesk Services, Business Process Outsourcing, and Risk Management. We have worked on various call center solutions with our industry vertical ranging from Telecommunications, insurance and banking, energy and farming, retail and commerce, health and security maintaining an average quality rating of 4. Our goal on Upwork is to help clients like you achieve good results in your business whilst ensuring optimization of the availed budgeted resources. We promise confidentiality to any work given. Quick response to communications and quick turn-around time for projects. Lest connect on message and discuss further how Omnicontact skills set and expertise will be key to your project.

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Quality Assurance
Survey Data Analysis
Lead Generation
Virtual Assistance
Call Center Management
General Transcription
Call Scheduling
Hourly rate $9.00 - $12.00
Minimum project size $1K+
Agency size 500+ workers
Member since Sep 1, 2022
NextGen Printing Solutions Avatar

NextGen Printing Solutions

Rating is 5.0 out of 5.
5.0/5  (1 jobs)
Zirakpur Punjab, India

Established in 2006, NextGen is a team of highly experienced Client Support/Engagement professionals for Business Promotion/Support Solutions. NextGen is a small tech-savvy team of 11 dedicated professionals(Including 1 team leader) looking for fixed rate US or UK calling/backend project(s). We are fully equipped call center all facilities including laptops, high-speed internet, headphones and power backup. We provide services like: 1. On-call customer support 2. Email support 3. Chat support 4. Backend support Contact us anytime if you are looking forward to receive quality work with agile TAT. It will be our pleasure to work with you. Regards, Arvind

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Email Support
Phone Support
Call Center Management
Cold Calling
Customer Support
Customer Engagement
Customer Retention
Hourly rate $6.00 - $10.00
Member since Mar 18, 2016
BestWay Solutions and Services Agency Avatar

BestWay Solutions and Services Agency

Rating is 5.0 out of 5.
5.0/5  (1 jobs)
Cebu City, Philippines

We strongly believe that things should be done using the best ways possible with integrity as our main guide. We are a dynamic team of highly capable freelancers who are equipped with the right skills and driven by the passion to deliver excellent results. Let us all take the best way: for us to work with our clients, delivering the desired results. for our clients to become very satisfied with the work done. for everyone to successfully fulfill the duties of our tasks. The happiness and satisfaction we feel is double the happiness and satisfaction of every client that we are working with.

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Email Support
Technical Support
Phone Support
Call Center Management
Customer Support
Data Entry
Customer Experience
Hourly rate $3.00 - $7.50
Member since Nov 17, 2015
ConnectPeak Avatar

ConnectPeak

Rating is 0 out of 5.
(1 jobs)
Los Angeles, United States

Expert AI-Driven Call Center Services | Elite Customer Engagement with Human & AI Solutions At ConnectPeak, we specialize in providing innovative call center solutions that blend the best of human expertise and cutting-edge AI technology. Whether you need traditional call center reps or advanced AI-powered voice agents, we have the perfect solution to meet your business needs. Our Key Services: - Experienced Call Center Reps: Top-tier human agents with years of experience, ready to provide excellent customer service at competitive prices. - AI-Driven Voice Agents: Fully customizable voice AI agents that can be A/B tested against human reps for optimal performance. - AI-Powered Agent Training: Listen in on our Voice AI Role Play training sessions as our agents master real-world scenarios before they handle live calls. - ContactLoop Messenger: Our proprietary solution to dramatically increase your contact rates through advanced conversational AI and telephony integration. - Elite Hiring Practices: We hire only the top 3% of talent, thanks to our proprietary interview and sourcing technology. Why Choose ConnectPeak? - Cutting-Edge AI Solutions: We're pioneers in AI-enabled call centers, offering services that are unmatched in the industry. - Proven Success: With customized solutions and optimized strategies, we’ve helped businesses improve contact rates, customer retention, and operational efficiency. - End-to-End Support: Whether you're looking for a fully outsourced call center or AI integration to boost your in-house operations, we're your partner for success. Let ConnectPeak transform your customer engagement strategy. We’re ready to scale with you and provide a seamless blend of human and AI-driven excellence.

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Customer Service Chatbot
AI Chatbot
A/B Testing
Call Center Management
Sales Coaching
AI Agent Development
Customer Service Training
Hourly rate $25.00 - $25.00
Agency size 51-200 workers
Member since Sep 9, 2024
Top Notch Closer Avatar

Top Notch Closer

Rating is 0 out of 5.
(1 jobs)
Cotonou, Benin

At Top Notch Closer, we specialize in delivering exceptional services in Customer Care, Sales, Virtual Assistance, and High-Ticket Closing. With a team of highly skilled professionals, we are dedicated to helping businesses streamline their operations, enhance customer relationships, and drive sales success. Our Core Services: 1. Customer Care Excellence: We provide top-tier customer support to ensure that your clients receive timely, accurate, and empathetic assistance. Our team is skilled in handling customer inquiries, resolving issues efficiently, and maintaining a positive brand image. 2. Sales and Lead Generation: Our experienced sales agents are experts in both inbound and outbound sales, including cold calling and lead generation. We excel in identifying customer needs, presenting solutions, and closing deals, ensuring that your business reaches its full sales potential. 3. Virtual Assistance: We offer comprehensive virtual assistant services to help you manage your day-to-day tasks. From administrative support to data entry and email management, we ensure that your business runs smoothly while you focus on growth. 4. High-Ticket Closing: Our team specializes in closing high-value sales, offering expertise in handling premium clientele. We know how to build trust, negotiate effectively, and close deals for high-ticket products or services, driving revenue growth for your business. Why Choose Us? Bilingual Expertise: We offer services in both English and French, allowing us to cater to diverse markets and client bases. At Top Notch Closer, our mission is to empower your business with the tools and expertise needed to thrive in today’s competitive marketplace. Let us handle the details so you can focus on what matters most—growing your business.

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Outbound Sales
Phone Support
High-Ticket Closing
Virtual Assistance
Call Center Management
Telesales
French
Hourly rate $15.00 - $35.00
Minimum project size $1K+
Agency size 2-10 workers
Member since Sep 8, 2024
Cyber Sea Technologies Avatar

Cyber Sea Technologies

Rating is 0 out of 5.
(1 jobs)
Lahore City, Pakistan

Cyber SEA Technologies is a leading provider of BPO call center services, admin support solutions, leads generation, and web design & development. With a wealth of experience and expertise, we specialize in delivering top-notch services tailored to meet the unique needs of our clients. Trust Cyber SEA Technologies for comprehensive solutions that drive efficiency, productivity, and success in your business endeavors. Here is the breakdown of over Top notch Services. BPO Services: • Best Sale Agents • Best in Information Gathering • Appointment Setting • Live Chat Support • Customer Support • Auto Dialer Facility – Free • Manual Dialer Facility – Free • Access to Call Recording – Free • Daily Customized KPI's – Free Admin Support & Lead Generation Expertise: • LinkedIn Lead Generation • Product Listings & Mapping • Data Extraction from Google Search • Email Extraction • Email Verification • Business List Creation • Business Email List • Business Directory Scraping

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Phone Support
Real Estate
Lead Generation
Virtual Assistance
Call Center Management
Cold Calling
Data Entry
Hourly rate $7.00 - $50.00
Agency size 51-200 workers
Member since Feb 23, 2024
TechXellerators Avatar

TechXellerators

Rating is 0 out of 5.
(1 jobs)
London, United Kingdom

We provide comprehensive calling and call agent solutions designed to elevate your brand experience, increase conversions, and drive business growth. Whether you're looking to book meetings, create cold calling campaigns or handle customer support, TechXellerators has you covered.

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Phone Support
Virtual Assistance
Call Center Management
Cold Calling
Project Management
BPO Call Center
Content Writing
Hourly rate $7.00 - $7.00
Minimum project size None
Agency size 11-50 workers
Member since Feb 20, 2024

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Frequently asked questions

What is a call center agency?

A call center agency is responsible for managing one or more call centers. Call center agencies often supervise large teams of call-center representatives and are tasked with ensuring customer satisfaction by the companies that engage their services.
Call center staffing agencies specialize in filling call center jobs and often on board and train call center professionals. While outsourcing customer support is increasingly popular, some companies operate in-house call centers and prefer to engage customer service representatives via direct hire.

What is the purpose of call centers?

A call center is responsible for handling inbound or outbound communications on behalf of a company.
At an inbound call center, agents answer telephone inquiries from customers, potential clients, job seekers, and other callers. At an outbound call center, reps place calls to customers for sales, surveys, debt collection, or to follow up on a previous inbound call. Whether the call is inbound or outbound, call center agents are expected to be friendly, helpful, and to take a personalized approach to their job.
When a call center handles other types of communications apart from inbound and outbound telephone calls (such as emails and text messages), it is known as a contact center.

What are the benefits of using call center agencies?

It is expensive and time-consuming for companies to operate in-house call centers and help desks. Organizations can save money and ensure a better customer support experience by forging partnerships with call center operators and customer service staffing agencies. Freed from handling the hiring process for customer service jobs, businesses can concentrate on higher-value tasks.

What is a typical day like for a call center agent?

Call centers often operate around the clock, which means a typical day for a call center agent can start at any hour. At an inbound call center, agents are expected to take up to 50 calls a day and offer personalized, thoughtful solutions to any problems customers may have. If they can't resolve a customer's issue, an agent may need to transfer the call to the center supervisor or other authority.

What is the average salary of a call center agent?

The average monthly pay for call center positions is $2,719 per month or around $16 per hour. This is the national average for the United States, and call center agent pay may vary by city, state or region. You can check rates for call center workers on Upwork to compare what freelancers are making, as well.
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