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Promising young worker, with sheer skill and sheer will, with everlasting perseverance throughout every noticeable achievement. Whether in my freelance lane or under the direction of any company: I always show great competence, high standards for any process and method, through blazing hard work and tenacity. Effort and order, as a main work mantra that runs through everything that is performed on my own. My areas of expertise covers various fields, such as bilingual recruiting, assistance, outreach, intake specialization, verification, teaching,translation, metric reports,

Spanish, English, Portuguese and French translations. English, Portuguese and Spanish interpreter. English, Portuguese and Spanish proofreader.

Struggling with a broken cross-tenant sync, a mailbox permission that shouldn't be failing, or an identity conflict no one can trace? That's exactly the kind of problem I resolve. I'm a Microsoft 365 engineer specializing in Entra ID (Identity) and Exchange Online, with 5,000+ hours of hands-on support, $300K+ earned, and a 100% Job Success Score. I focus on the complex, hard-to-diagnose cases — the ones that don't have a documented fix. Recent problems I've solved: - Cross-tenant synchronization identity collision — traced and resolved an alternativeSecurityIdentifier conflict blocking user provisioning across merged tenants. - Exchange Online RBAC misconfiguration — diagnosed a Delegating vs. Regular role assignment issue that was silently breaking admin permissions. What I do: - Entra ID / Identity — hybrid identity, Conditional Access, cross-tenant sync, provisioning conflicts, MFA/SSO, SSPR - Exchange Online — mail flow, RBAC, transport rules, mailbox permissions, DMARC/SPF/DKIM authentication - Migrations — tenant-to-tenant and cross-platform (M365 ⇄ Google Workspace), including identity setup, mail flow cutover, and SPF/DKIM/DMARC configuration to prevent post-migration deliverability issues - PowerShell — user provisioning, license management, and reporting automation - Broader M365 — Teams (Associate certified), SharePoint/OneDrive, plus tenant-wide administration Certifications: MS-900, MS-700, Microsoft Teams Administrator Associate. MS-102 (Administrator Expert) in progress. I work in English, Spanish, and Japanese (JLPT N1). If you have a Microsoft 365 issue that's been open too long, send me the details and I'll tell you how I'd approach it. Happy to answer any questions.

Hello world , Thank you for visiting my profile. I am a Customer Service and Virtual Support professional with international hospitality and sales experience, specialized in delivering outstanding customer experiences in fast-paced and multicultural environments. My professional background includes working onboard international cruise ships, where I provided daily service to guests from different cultures while maintaining high service standards, efficiency, and positive communication under pressure. This experience strengthened my adaptability, problem-solving skills, and ability to create meaningful customer interactions. I support businesses with: • Customer Service (Email, Chat & Phone Support) • Virtual Assistance & Administrative Tasks • Sales Support and Client Communication • Guest Experience & Customer Retention • Data Entry, Scheduling, and Organization I am known for being proactive, organized, and highly empathetic with customers. My approach combines professionalism, warmth, and strong communication skills to ensure clients feel supported and valued. Having worked in hospitality, sales, and corporate customer service environments, I understand both business goals and customer expectations — helping companies improve satisfaction, loyalty, and overall efficiency. I am fluent in English and Spanish and comfortable working with international teams and remote environments. If you are looking for someone reliable, adaptable, and genuinely committed to excellent service, I would be happy to support your business. Looking forward to working with you.

I’m a native Spanish speaker and I really enjoy helping people learn my language. I’ve taught students of different ages and always try to make my lessons enjoyable, practical, and adapted to what each person needs. I like creating a comfortable atmosphere where students feel confident to speak, because I truly enjoy listening to them, seeing their progress, and being there to help every step of the way. Besides, I have experience in data entry, graphic design, web research, web design and testing.

I am a native Spanish speaker with experience in data entry, lead generation, and online research, always focused on accuracy and speed. I also have several years in customer service, which strengthened my communication and problem-solving skills. Additionally, I also worked as an in-person secretary and am expanding my skills through Virtual Assistant courses. I provide reliable administrative support, organize tasks efficiently, and deliver high-quality results for clients.