Hire the best Customer Service Representatives

Check out Customer Service Representatives with the skills you need for your next job.
Clients rate Customer Service Representatives
Rating is 4.6 out of 5.
4.6/5
based on 40,062 client reviews
  • US$30 hourly
    I am a Customer Service Agent with more than 15 years of experience. I have worked on different projects and for some of the most influential companies, in Belgium, Malta, and Spain. I am fluent in 4 languages ( French, Dutch, Spanish and English) and I am passionate about creating the best customer experience. I am organized and able to handle multiple inquiries, even in stressful situations. Through my experience, I have learned to efficiently solve any kind of issue that may occur. I am proactive and a real problem solver. I am not scared to take new challenges and I will always give myself a 100%.
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    Social Media Marketing
    Customer Support
    SEO Keyword Research
    Content Moderation
    Affiliate Marketing
    Email Marketing
    Translation
    Blog Writing
    Data Entry
  • US$25 hourly
    I'm Rory, a freelancer with 10+ years experience working remotely across a variety of roles for a range of clientele from Fortune 100 corporations, to one-man startups. I specialize in business development and growth as well as establishing and building customer relationships. I have a wealth of experience in helping business owners to unlock their brands full potential through it's relationship with its customers. In simple terms, I help business owners owners create and maintain a good brand image and increase their customer satisfaction rate by developing and improving on workflows and processes with the goal of providing an excellent and world-class customer experience, thereby developing future business. I take pride in knowing I am the "go-to guy" for my clients, I strive to be the number 1 team performer in all aspects. I fully understand and appreciate that being reliable, committed, dynamic and able to think and learn quickly and also to proactively deal with tasks without micro-management are invaluable traits in an employee that often cannot be learnt. I would like to think that this is exactly how my previous clients would describe me. I've worked on the frontline of customer service and sales, I've managed entire projects focused solely on growth for large, established businesses. I have helped to develop and then manage new initiatives designed to foster better customer relationships and retention in the short and long term. I've worked on management teams overseeing company workflows and processes as well as the performance of 15+ members located across the globe. I have operated as liaison and point of contact for B2B clients in multinational corporations and developed lasting relationships between brands as a result. I have built and run my own businesses, as well as on behalf of clients. I have extensive experience using most eCommerce and Ad platforms used today, including but not limited to: - Shopify - Amazon (FBA/FBM) - Etsy - Wordpress - eBay - Walmart - Social Media Channels (Meta platforms, Pinterest, Google Shopping, Youtube etc...)
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    Product Management
    Administrative Support
    Project Management
    Account Management
    Social Media Management
    Business Operations
    Sales Management
    Digital Marketing
  • US$20 hourly
    Excellent communication skills. Empathetic listener with a pleasant manner that excels at building value for the customer. Hard working, highly intelligent, and able to pick up new software and new modes of operations really quickly. Deescalating tense conversation techniques, coupled with emotional intelligence and critical thinking help to deliver solutions in a way best received by the individual. Active learner that believes product knowledge and familiarity, are a big key to success.
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    Email Support
    Technical Support
    Technical Analysis
    Customer Relationship Management
    Customer Acquisition
    Customer Retention
    Technical Documentation
    Time Management
    Customer Support
  • US$20 hourly
    Hey you, thanks for checking out my profile. I am here for all sorts of tasks including translation, teaching, writing, proofreading, customer service - you name it, I will do it precisely as you say. I have 5+ years of experience in customer service directed to Norwegian market. Feel free to contact me and I can assure you that I am going to make your work problems easy peasy lemon squeezy :)
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    Email System
    Shopify
    Magento
    Gorgias
    Customer Care
    Customer Support
    Tutoring
    Blog Writing
    Social Customer Service
    Zendesk
    Customer Service Training
    Copywriting
    Norwegian
    Translation
  • US$40 hourly
    I have over 10 years experience in Customer Service and Sales. I am highly motivated, I learn quickly and I am extremely task orientated. I like to build a routine or a process and work around it and through my years in hospitality and sales, I have developed excellent customer service skills and rapport building. I give everything I do 100% commitment and dedication. I have a professional and positive phone manner, I can provide email support, ticket and phone support and I firmly believe in fully comprehending customers needs in order to achieve customer satisfaction. Throughout my years of experience I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness and have great time management and a positive attitude. I also provide a wide range of Administrative Services including data entry, transcription, internet research, email support and social media marketing. I have good knowledge in Microsoft Word, Excel, Google Docs, Google Calender, Google Spreadsheet and Desktop. I am more than willing to learn about products and services to help me provide the best possible support to customers. I am available for the short or long term and pride myself on delivery high quality, fast and accurate services.
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    Receptionist Skills
    Customer Support
    Phone Support
    Email Communication
    Cold Calling
  • US$86 hourly
    I will not be available May 24th- June 10th, I am happy to discuss future projects. It is my job to help save you money and to follow up with your money all the way to the bank. I am detail-oriented and very confident in collections and credit risk analysis while achieving excellent customer service satisfaction. If you need help with following FDCPA guidelines in your collection process, I can create templates personalized for your business. Creating credit policies are my specialty, as well as cash flow forecasting. I have great experience with CPG companies, including Walmart along with other large retailers. This means I can help with chargebacks, disputes, and those pesky invoice deductions that are costing you money. I have over nine years of accounting experience with a focus on billing, implementation, and credit balance. I am certified to work with international clients, credit management, and risk analysis. My years of freelance experience and working with clients give me a wide variety of skills applicable to many industries. My work has been able to reduce DSO in 3 months or less by up to 26 days, this can mean a big difference for many small businesses. *Credit Management *Debt Collection *Accounts Receivable *Efficient invoicing *AR Automation *Global Credit Policy *Increasing Cash Flow *Business Consultation *Workflow Implementation *GAAP understanding and compliance My absolute favorite thing about accounting is to go through an aging or risk analysis report. I enjoy following through with clients to ensure your invoices are correct, that they have been received, and that they pay promptly. Let me help you improve your cash flow. Every business needs money to grow and succeed, and I would love to help with making your business grow! I have strong analytical skills, especially in financial reports and general ledger work. My original background was in customer service, and I am trained in Netsuite, Acumatica, Xero, Quickbooks, Clio, Salesforce, and other cloud-based software. Looking into AR and other automations ( using ChatGPT or billing reminders) but not quite sure how to implement it? I can help with that. I am very familiar with many productivity apps such as Monday, Process Street, and Chaser. I created and followed through with credit management techniques that led to 32% company cash flow growth in a year.
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    ChatGPT
    Payment Processing
    Credit Scoring
    Management Accounting
    Debt Collection
    Financial Analysis
    Accounts Receivable Management
    Microsoft Excel
    Cash Flow Analysis
    Account Reconciliation
    Accounts Receivable
    Financial Projection
    Invoicing
    Accounting
  • US$42 hourly
    Motivated and loyal individual. Dedicated to providing only top quality work. Have experience in a variety of Administrative categories, including but not limited to, executive assistant, article writing, transcription, data entry, real estate administrative coordinating, bill pay, office managing, filing, uploading, scheduling, phone etiquette, email response handling, typing, calendar management for multiple parties, route planning, travel arrangements, google maps, google docs, proposals, accounting, collections, order processing, Salesforce. Freshbooks, Quickbooks, Wunderlist, Slack, Bill.com, Zendesk, Box, Dropbox, Smartsheets, Trello, Hubspot, Wordpress (back-end), with lots of customer service experience, and a wide variety of knowledge with Microsoft tools. Human Resources - screening candidates, performing initial phone interviews, running background checks and reference checks. Willing to learning new things, with quick pick up of new material, excellent at time management while multi-tasking. Stay at home mother, looking to bring in Full time income on a long-term basis.
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    Accounts Receivable Management
    Article Writing
    Administrative Support
    Order Processing
    Travel Planning
    Email Communication
    Phone Communication
    Data Entry
  • US$20 hourly
    🏆 TOP VETERAN VIRTUAL ASSISTANT | 10+ YEARS OF FREELANCING EXPERIENCE | MASTER OF EFFICIENCY 🤓 Are you a CEO or business owner looking for an experienced virtual assistant to help streamline your business operations? Look no further! With over a decade of freelancing experience, I have the skills and expertise to help you achieve your business goals. 👉 PRODUCT ESTIMATION EXPERT: I specialize in providing accurate and reliable product estimation for businesses in the printing and signage industry, as well as glass. My clients have come to trust my estimations to make informed decisions and take their businesses to the next level. 👉 CUSTOMER SERVICE & SALES CHAMPION: With my exceptional customer service skills, I have helped my clients build and maintain strong relationships with their customers. My sales experience includes email sales, tech support, and customer service across various industries. 👉 TRADE SOFTWARE GURU: I am highly knowledgeable in trade software, including Aroflo, ServiceM8, and FileMaker. I can help you optimize your use of these tools and learn new ones to improve your business operations. 👉 BUSINESS PROCESS AUTOMATION EXPERT: I specialize in using CRM software like GoHighLevel, ActiveCampaign, Manychat, and others to automate processes, increase efficiency, and save time. By automating routine tasks, you can focus on what matters most - growing your business. Why you should work with me: ⭐️ VETERAN VIRTUAL ASSISTANT: With over a decade of experience, I have honed my skills and expertise to deliver high-quality work that exceeds your expectations. ⭐️ TOP RATED PLUS FREELANCER: I have a proven track record of delivering exceptional service to my clients. ⭐️ FAST TURNAROUNDS: I understand the importance of meeting deadlines and delivering quality work on time. ⭐️ ONGOING COMMUNICATION: I believe that clear and timely communication is essential to success in any project. You will be paying for my expertise, not for my learning process. Let's work together to take your business to the next level!
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    HubSpot
    SaaS Development
    No-Code Landing Page
    Automation
    ManyChat
    Zapier
    Email Marketing
    Landing Page Design
    ActiveCampaign
    Business Process Automation
    Office Administration
    Social Media Marketing
    Sales Management
    ChatGPT
  • US$10 hourly
    Having been previously employed in a few organizations Such as Sutherland Global Services, Accent Marketing Jamaica and Xerox as Customer Service Representative. Over the past 7 years I have demonstrated competency to work independently and with a high degree of self motivation in demanding and challenging environments. I have unsurpassed interpersonal, teambuilding, and multi-tasking skills. I am a solid communicator and a results-driven achiever with an adept ability to master new concepts quickly. I have as a result of my years in customer service a sound knowledge of customer relations and excellent customer service techniques and practices. I assisted customers via phone, emails and live chats with their query in regards to issues such as billing, troubleshooting internet and cable along with their phones. I am currently at the University of the West Indies pursuing my Bachelors in Social Sciences. I will be a great asset to your company.
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    Microsoft Office
    Customer Support
    Call Center Management
    Email Support
    Email Communication
    Salesforce CRM
    Freshdesk
    Intercom
    Zendesk
  • US$25 hourly
    I have extensive experience with customer service via phone call, email, or chat. I also have a background with oubound calls for background verification check. I also supported administrative tasks including Human Resources role.
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    Candidate Sourcing
    Human Resource Management
    Job Posting
    Artificial Intelligence
    Client Management
    Candidate Interviewing
    Resume Screening
    Customer Support
    Administrative Support
    ADP Workforce Now
    Recruiting
    Zoho CRM
  • US$15 hourly
    With over eight years of experience in the Business Process Outsourcing (BPO) industry, I am fully skilled in handling customers appropriately, ensuring customer satisfaction and loyalty. As an agent, I was consistent in my attendance and in meeting monthly KPIs which allowed me to step up into a master trainer role. When the pandemic hit, I started working from home offering the valuable skills I mastered in the customer service and training fields with three clients since April 2020. My aim is to ensure that my clients as well as their customers get the best experience as I believe that customer experience is the best product a company or an individual can offer to ensure satisfaction and loyalty. I am excited to be part of your team. :)
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    Training & Development
    Project Management
    Email Marketing
    ActiveCampaign
    Facebook Marketing
    Graphic Design
    Canva
    Microsoft Excel
    Microsoft PowerPoint
    Technical Support
    Social Media Management
    Email Support
    Zendesk
  • US$30 hourly
    Greetings! As a seasoned and versatile Content Writer & Editor with a multifaceted career background, I excel at fusing business acumen into my content to create compelling copies that inform, engage and convert. I offer professional content services across creative writing, SEO writing, copywriting, data entry/research, proofreading, and editing. From web content, articles, and blogs to product descriptions, product reviews, ad texts (coupons), campaign texts, PR articles, marketing emails, business emails, and more - I have demonstrated expertise in creating different content formats tailored to the specific needs of my clients. My editorial scope includes refining academic essays, author submissions, SEO content, business correspondence, resumes, etc., for clarity, readability, flow, and accuracy (grammar and factual). With over a decade of operational experience behind me, I come with a deep understanding of business processes and related aspects such as client management, quality control, risk identification, and end-user satisfaction. This understanding has significantly influenced my writing, enabling me to craft compelling content that is aligned with business objectives. My rich background in customer service makes me adept at customer-centric writing that is positive, respectful, and meaningful. A brief but impactful stint in telemarketing has further honed my persuasion skills and my ability to convert leads into sales - competencies that allow me to produce action-oriented, persuasive content. Using compelling narratives to simplify complex concepts is my forte, and I can seamlessly integrate into organizational workflows, work effectively with teams, and hit targets consistently. Having catered to a diverse portfolio of clients, I have also developed a strong capability to adapt to unique needs, and I can adjust my writing to match the style and tone of different industries and genres. ⭐️ Areas of Expertise: ✅ 14+ years of professional experience in Customer Service, Finance, IT Service Desk, and Training domains ✅ 7+ years of freelance content writing experience across diverse content formats such as: ★ SEO content writing that helps boost online visibility and site rankings ★ Web content creation that attracts visitors and leaves a positive impact on them ★ Copywriting that packs a punch and leaves readers craving for more ★ Product description writing that evokes buyers' emotions and imagination and empowers them to make informed purchasing decisions ★ Coupon writing that helps savvy online shoppers make smart purchasing decisions and save money ★ Email writing that connects, informs, and inspires action ★ Product reviews that shine a spotlight on the best of the best (emphasizing specific USPs, competitive advantages etc.) ★ Blogs that engage, entertain, educate, and enlighten readers ★ Guest review responses that not only turn happy guests into loyal customers but reassure unhappy customers about remedial actions for a superior guest experience for future visitors ★ Editing and proofreading that transforms rough drafts into polished gems ⭐️ What Do I Bring to the Table? ✨ Rich exposure to diverse industries such as Travel, Fashion, Health & Beauty, and Tech 🌍 Experience working with clients from different geographies, including APAC, EMEA, and the Americas 🔎 Sound understanding of SEO principles and strategies ✍️ Strong editing and proofreading capabilities 🔧 Familiarity with AI content, research, writing assistant, and team collaboration tools 📈 Proficiency in MS Word, Excel, and PowerPoint ⏰ Commitment to delivering high-quality output within deadlines 🔄 Established track record of successful collaborations and repeat clients ⭐️ Key Strengths: 🔬 In-depth research skills 📝 Creativity to write on a wide range of topics 💬 Excellent communication and collaboration skills ⌛ Strong time management and organizational skills 💡 Problem-solving and multitasking capabilities 🔍 Attention to detail ✅ Passion for accuracy 👁️ Eye for quality 💪 Adaptability and resilience A self-starter and self-motivated individual, I can work effectively as part of a team or independently, even in remote settings. My ability to multitask, coupled with effective time management and organizational skills, enables me to prioritize tasks efficiently and produce high-quality work within established timeframes. I believe that proactive communication can help tackle any challenges head-on, and top-quality work merits fair compensation. If you entrust me with your project, expect nothing less than originality, keen attention to detail, high-quality output, and punctual submission. Thank you for checking out my profile. I'm thrilled to assist you in shaping your ideas and boosting your business with SEO-optimized, captivating content. If you're interested in collaborating, send me a message, and let's get started on a mutually rewarding and productive partnership. 🙂 Best, Chandana
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    BPO Call Center
    Telemarketing
    IT Service Management
    Accounts Payable
    Accounts Receivable
    Quality Control
    Employee Training
    People Management
    Stakeholder Management
    Business Operations
    Proofreading
    Content Editing
    Ad Copy
    SEO Writing
    Content Writing
  • US$15 hourly
    I am a highly flexible and reliable Technical Support specialist with Virtual Assistance and Web designer/developer experience, fully capable of handling all your support, admin, and website needs. From building and maintaining your website to writing content, customer service, research, and other admin tasks, I can help make your day more efficient, allowing you to focus on more important tasks. I pride myself on delivering outstanding work, on time, and completed accurately. I can work with little supervision, and I love taking on new challenges, so no matter what your Admin, Virtual Assistant, or Web tasks are, I can take care of it for you. ✨ Experience 4 years of experience(On-going) as an Enterprise support specialist 1 year of experience as a Talent Sourcer with Upwork 2 years of experience as a VA and Website administrator/developer, here are my skills: 🚀 Website Skills Creating attention-grabbing business websites Designing high-converting landing pages Maintaining, updating, and managing websites Expertise in Elementor, Beaver Builder, Divi Proficient in PHP, CSS, jQuery, Vanilla JavaScript, HTML5, CSS3, Node.js, Database proficiency in MS SQL 🤖 Administration / VA Skills General Communications (Skype, VoIP, Cliq, Slack, etc.) MS Office (Word, Excel, PowerPoint, etc.) Google Suite (Email, Docs, Sheets, Slides, etc.) CRMs (Hubspot, Salesforce) Photo Editing/Graphic Design (Adobe Photoshop, Canva) Video Editing (Adobe Premiere, Adobe After Effects) Audio Editing (Adobe Audition, Audacity) 💡 Additional Skills Content writing for blogs, web pages, and more Lead Generation (cold calling, appointment setting, email) Customer service via email, webchat, or phone Social Media Marketing Graphic design/images for businesses (Photoshop & Canva) Research expertise (articles, news, blogs, contact details, email addresses, and websites) I am passionate about delivering top-notch results and am dedicated to making your business operations smoother and more efficient. Let me handle the technical details so you can focus on what matters most.
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    Photo Editing
    Web Development
    Administrative Support
    Content Writing
    WordPress
    Google Workspace
    Microsoft Office
  • US$68 hourly
    **Featured on Upwork website to represent the customer service category** ** Featured in the "10 Upwork Profile Examples That Will Help You Get Clients" article ** ** Featured on Upwork's LinkedIn, Facebook, and Instagram accounts ** **Featured on Upwork "Upwork Unveils Top 10 Most In-Demand Skills for Technology, Marketing, and Customer Service Independent Talent in 2022"** **Featured on Yahoo Finance - link in LinkedIn profile** **Featured speaker in CXCollective in the Zone - link in LinkedIn profile** Hello, Thank you for checking out my profile, here is a quick overview of my skills and strengths. I am well organized, efficient, and self motivated. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard by seeking additional responsibilities. I worked in the retail industry for over 10 years as a Manager for companies such as Kenneth Cole, Calvin Klein, Bebe, and Pac Sun. I then joined Upwork and have done customer service management, training program management, and operations development on Upwork for over 9 years and was selected to be the sole representative for the entire customer service category for Upwork. I have designed and implemented training programs using eLearning and self-paced modules. I have overseen quality analyst performance and held regular calibrations to align on interpretation of policies and procedures and identify opportunities to improve support agent experiences I have also built Help Center and Knowledge Base, macros, SOPs and internal processes, thus addressing operational inefficiencies and inconsistency, and improving customer experience and CSAT scores. I also have designed multiple Train the Trainer programs, playbooks, and facilitator’s guide to create more flexibility and autonomy for new trainers. My genuine interest in building world class support teams and maintaining a high level of standards has led me to become successful in my role as a Training and Performance/ Customer Success Manager. My goal has always been to exceed the expectations of both my employer as well as my customer. Although the above is only a brief snapshot, this philosophy has served me well in my professional career. Please note I am only open to management opportunities.
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    Business with 10-99 Employees
    Zendesk
    Phone Support
    BigCommerce
    Customer Satisfaction
    Project Management
    Quality Control
    Employee Training
    Training & Development
    Compliance Training
  • US$20 hourly
    I develop reports and dashboards that effectively showcase monthly results, revenue figures, and overall performance. I have worked with Sales and Customer Service Teams to take their business to the next level by helping them make data-informed decisions. My skills include (but are not limited to): - Utilizing Pivot Tables to summarize and analyze data efficiently. - Creating dynamic tables that automatically update with new information. - Proficiency in functions like Vlookup and Hlookup for data retrieval. - Applying SumIF and CountIF functions to perform calculations based on specific criteria. - Efficient data entry techniques to ensure accurate and organized data input. - Designing graphs and dashboards for visual data representation. With my Excel and Google Sheets expertise, I can help you leverage these tools to enhance your data analysis and reporting capabilities.
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    Internal Reporting
    Data Visualization
    Data Analytics & Visualization Software
    Data Analysis
    Excel Formula
    Dashboard
    Analytics Dashboard
    Google Sheets
    Microsoft Excel
    Salesforce
    Google Sheets Automation
    Spanish
    English
  • US$50 hourly
    Hardworking, highly motivated, and energetic individual with over ten years of years sales experience. I specialize in lead sourcing, cold calling, Sales closing, and building pipelines. I have a drive for results, I am extensively organized, and understand that being detail-orientated is key in managing time and efficiency. I have great communication skills and a dedication to positive work and customer relations. I consider myself action oriented, and someone who can always find the positive in every situation. I have learned copious amounts of positive and critical thinking through owning my own business affiliated with New England Blast. I am new to this platform and I do have references upon request!
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    Sales Funnel Builder
    Sales Lead Lists
    Sales Management
    Customer Support
    Customer Relationship Management
    Sales Promotion
    Relationship Management
    Outbound Sales
    Telemarketing
    Cold Calling
    Sales
  • US$35 hourly
    CAREER SUMMARY Results-driven and highly qualified professional with proven track record of exceeding client expectations. Recognized for providing outstanding customer service which ultimately lead to a positive outcome for both the facility and clients. Notably skilled and experienced at analytical thinking, increasing efficiency, productivity, and revenue. Expert in utilizing social media platforms to drive conversion rates, improve online engagement and increase customer satisfaction.
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    Report Writing
    Microsoft Office
    Budget
    Google
    Presentations
    Public Speaking
    Google Workspace
    Microsoft Excel
    Canva
    Social Media Advertising
    Business Operations
    Project Management
    Strategic Plan
  • US$24 hourly
    ✅ Customer Management/ Website management, including website transfer to different hosting providers, domain transfer, website security, and recovery from hacking incidents, as well as handling reseller hosting domain accounts. Moreover, I have a strong command of CPanel, WHM Manager, and related tools.
 ✅ With a specialization in WordPress and familiarity with various CMS platforms ⚡️Kadence WP ⚡️Kadence Theme ⚡️Kadence Blocks ⚡️WordPress Blocks ⚡️Generatepress ⚡️Feast themes ⚡️Divi Builder ⚡️WPBakery Page Builder ⚡️Elementor 
✅ Funnel Creation > landing page development and the creation of diverse funnels such as opt-in, sales, up-sell, and thank you funnels. ✅ Tracking Tool Setup > Adtrackz, Cmax, QCC, Clickmagick, OptimizePress, Clickfunnels, and Ontraport ✅ Another area of my expertise lies in setting up email marketing software, including Aweber, Getresponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and other similar platforms. I am well-versed in their functionalities and can seamlessly integrate them into any marketing strategy. I am ready whenever you are, so don't hesitate to contact me!
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    Technical Support
    ClickFunnels
    Email Support
    Visual Communication
    Google Analytics
    Internet Marketing
    Customer Support
    Mailchimp
    Freshdesk
    ConvertKit
    WordPress
  • US$25 hourly
    Need a cool freelancer on the go who can manage your social media or create top-notch content and translations that will get your message across? If yes, then I'm your girl! I hold a M.Sc in Marketing and Management and thus specialise in transforming words into customer value. Plus, I have a strong experience in content creation and social media management in three languages and can break through even the toughest language barriers with engaging Finnish-English-Finnish, Swedish-Finnish and Swedish-English translations. P.S. I can also help you with any customer support issues, if your service is also in the search of the right words!
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    Sales
    Content Writing
    Affiliate Marketing
    Project Management
    Copywriting
    Proofreading
    Finnish
    Translation
  • US$55 hourly
    Hello, My name is Courtney, and I am passionate about driving efficiency, optimizing processes, and ensuring seamless collaboration between marketing teams. With a keen eye for data analysis and project management, I strive to enhance marketing strategies and maximize ROI. As a Marketing Operations Manager, my areas of focus are: • Creating and overseeing marketing campaigns • Market research • Social media management and content creation • Budget management • Organizing, booking, and managing events In addition to my experience, I have a solid educational foundation and a passion for creativity. I take great pride in enhancing, protecting, and promoting something I believe in.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Event Management
    Event Planning
    Event Marketing
    Marketing Strategy
    Marketing
    Outbound Sales
    Customer Retention Strategy
    Freelance Marketing
    Marketing Presentation
    Customer Retention
    Sales
  • US$10 hourly
    I served as a technical customer care representative, a subject matter expert, and a team leader in 2 different BPO companies for a US-based TELCO company for more than a decade. Throughout my BPO career, I have acquired advanced skills in dealing with different customers regarding their technical, personal, and, at times, social issues. Walking customers through troubleshooting their high-speed internet, IPTV/cable TV, and VoIP services by phone in a friendly yet professional manner is my forte. As a subject matter expert and a team leader, I gained experience in managing my own teams: honing each of my team members by sharing acquired best practices and providing constant feedback and coaching to make them always perform at their best and get advancements in their careers. I also have almost 4 years experience working in a remote setup primarily providing email support for a social networking and an eSports company which both cater to different mobile app issues (e.g. technical troubleshooting, interface/service guidelines queries) of customers from different parts of the globe. My proactiveness, passion, and integrity help me ensure to always get the job done efficiently and effectively.
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    Phone Support
    Data Entry
    Microsoft Excel
    Technical Support
    Email Communication
    Microsoft Word
    Social Customer Service
    Management Skills
    Customer Support
  • US$13 hourly
    If you're running a business and need someone for those 'just do it' tasks then I'm your hourlie. I am an independent, efficient and hard worker who delivers nothing less than I would expect someone to deliver for me. I hit the ground running and learn fast, using my initiative where appropriate. With my experience in two different call centers as customer service representative and team leader, I definitely can deliver tasks in a timely manner. For the time I assist you with your business needs, I am 100% invested in you and your goals.
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    Microsoft Excel
    Order Fulfillment
    Ticketing System
    Customer Support
    Technical Support
    Cross Functional Team Leadership
    Data Entry
    Email Support
    Online Chat Support
  • US$23 hourly
    I am extremely capable of providing the highest quality of work and will never quit a project until the client is 100% satisfied. My top priority is always to meet deadlines by delivering good work in less time. I'm always ready to work with confidence following guidelines as required. I'm widely experienced in the following areas: Web development and Web design, ASP.NET, PHP, databases MySQL, MS SQL. I specialize in Web Research, Lead Generation, Digital Marketing, Affiliate Marketing, Google Analytics, WordPress, and Adobe Photoshop. I have the skill to create a professional Pinterest presence for you. Your updated account will showcase your product, service, or posts to millions of users searching for experts, boards & pins in your niche. During the time period, I will do the following: - New account setup - Analysis and revision of existing account - Update Profile - Pin - Repin - Create new boards that fit in your niche - Organize current boards - Follow People & Boards in your niche - Keep you updated throughout the process with consistent communication - Extra Services Apply for Group Boards - Create & Design Mix & Unique Pins Claim Website Set Up Rich Pins - Monthly Management Packages ~ Please message me for details I have developed my own work methods which combined with my sense for critical thinking, detail orientation and dedication lead to successfully finished projects.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Online Research
    Market Research
    Data Entry
    Project Management
    Email Marketing
    Digital Marketing
    Phone Communication
    Data Scraping
    Search Engine Optimization
    Virtual Assistance
    Adobe Photoshop
    Java
    WordPress
    Social Media Management
  • US$65 hourly
    Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Important points: - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Network Administration
    System Administration
    Computer Network
    Helpdesk
    Troubleshooting
    Tech & IT
    Technical Support
    Online Chat Support
    Email Support
  • US$15 hourly
    Office 365 Support Engineer specialising in Office 365 Applications like Exchange, Sharepoint and OneDrive Setup and Migration, Office Apps (any version), Teams, Outlook (2016 and up) and managing Office 365 Business Account. Email Migration (IMAP, PST, Google Workspace to M365 Migration, GoDaddy to M365 and others) Technical Knowledge Manager handling business solutions and analysis. Experienced in discussing knowledge based document creation, change and update with client. Creation and update of actual document in ServiceNow. Handling feedback from analyst and discussing updates. Process Analyst handling ticket escalations, root cause analysis, gaps in processes, updating and creation of knowledge articles. Trainer handling online and classroom training pertaining to Service Desk topics. Incident Manager handling escalations and correct routing of ticket. Worked with tower managers to mitigate escalations. Handled 10 agents that works with Returned Tickets. Senior IT Helpdesk Analyst handling outage handling process and advanced support. IT Helpdesk handling service desk ranging from AD password resets, application issues, software/hardware troubleshooting, mobile device management etc.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Technical Support
    Microsoft Windows
    Troubleshooting
    System Administration
    Customer Support
    Microsoft Exchange Online
    Microsoft SharePoint Administration
    Helpdesk
    Technical Writing
    Office 365
  • US$15 hourly
    🧑‍💻Working Experiences: Justin Wilmot LPP - Lead Partner Profits -The 10 Hour Wholesaler" (Deal Makers Club) Cold Calling Seller and Cash Buyer Leads B2B calling Skiptracing Web Scraping Seller Leads Text and email Basting / Sending Postcards Running Comps Draft and Sending Contracts Social Media management 10 years Real Estate Lead Generation experience in the US Market Lead Generation Warm and Cold Calling Text and email Blasting Appointment Setting CRM Tools and systems Mojo Dialer / Skype / Slack / Zillow / Realtor.com / Fivestreet /MS Office, word, excel, google docs, google spreadsheet, google calendar/Skipio / Ring Central / Freedomsoft / Melissa.com / Lead Sherpa /MS Office, word, excel, google docs, google spreadsheet / Calendly Project Manager for Micro Call Center Campaigns DME (Durable Medical Equipment) Life Insurance Australian Student Loans Solar Real Estate Acquisition 2 years Customer Service Team Lead Role in BPO Call quality monitoring and coaching Take supervisorial / escalated calls Review agent’s performance and scores 6 months experience as Customer Service Representative Order processing
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Lead Generation
    Outbound Sales
    Customer Support
    Cold Calling
    Administrative Support
    Real Estate Investment Assistance
    Real Estate
    Data Entry
  • US$20 hourly
    Hey there! ✨ Are you… 🤔 Feeling overwhelmed by the mountain of administrative tasks? 🤔 Wishing for an extra set of hands to help execute your grand visions? 🤔 Craving more balance between your work and personal time? 🤔 Dreaming of having more hours to focus on your groundbreaking ideas? Enter Danielle, your new Executive Assistant dynamo! 🚀 Over the years, I’ve been the secret sauce behind the scenes for execs from varied industries, ensuring they always shine. But, what's my game plan for YOU? 🎯 Turn your chaos into a masterpiece of organization. 🎯 Be the communication bridge between you and your stakeholders. They'll be raving fans in no time! 🎯 Craft your calendar so efficiently, you'll swear it's magic. 🎯 Whip up top-notch presentations, emails, and reports, often before they even hit your radar. 🎯 Predict your needs, almost like I've got a crystal ball. (Heads up: I'm just that good!) My toolbelt is packed and ready: 🚀 Google G Suite, Microsoft Office, Dropbox, Zoho, and Salesforce? Consider them mastered. 🚀 Hosting virtual meets on Google Meet and Zoom? Count on me. 🚀 Organizing and streamlining tasks using Notion, Monday.com, ClickUp, and Trello? I'm on it. 🚀 ...And trust me, we're just scratching the surface. If there's a platform or tool I haven't listed, don't stress! I’m ever-curious and thrive on picking up new skills that supercharge our productivity. Ready to amplify your success? Let's connect and discover how I can infuse some of my administrative wizardry into your operations. Envision a world where you're laser-focused on your passions while I ace the rest. Boosting your achievements is my ultimate goal. Let’s make magic happen together!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Scheduling
    Draft Correspondence
    Organizer
    Providing Information to Callers
    Receptionist Skills
    Accounts Payable
    Zendesk
    Bookkeeping
    Executive Support
    Time Management
    Data Entry
    Microsoft Office
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How it works

1. Post a job (it’s free)

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

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How to Hire Top Customer Service Representatives

Your business requires a customer service representative who understands the vocabulary of your industry and will commit to learning about your products to provide exceptional customer care. Utilizing Upwork will give you access to a global talent pool - allowing you to hire the perfect customer service representative for your unique business.

What is a customer service representative?

A customer service representative is responsible for the support you offer your customers. From fielding questions, a prospective buyer may ask before a purchase to troubleshooting problems while using a product or service, customer service reps play a critical role in representing your brand. 

How do you hire a customer service representative?

You can source customer service rep talent on Upwork by following these three steps:

  • Write a project description. You’ll want to determine your scope of work and the skills and requirements you are looking for in a customer service representative.
  • Post it on Upwork. Once you’ve written a project description, simply post it to Upwork. Follow the prompts to help you input the information you collected to scope out your project.
  • Shortlist and interview customer service representatives. Once the proposals start coming in, create a shortlist of the professionals you want to interview. 

Of these three steps, writing your project description is the most important. It’s where you will determine your scope of work, the specific type of customer service representative you need for your project, and your budget.

How much does it cost to hire a customer service representative?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced customer service representative may command higher fees but also works faster, has more specialized areas of expertise, and delivers higher-quality work.
  • A contractor who is still in the process of building a client base may price their services more competitively.

Rates typically charged by customer service representatives on Upwork are:

  • Beginner: $10 per hour
  • Intermediate: $15 per hour
  • Advanced: $19 per hour

Why hire a customer service representative?

From customer retention to brand loyalty, many KPIs are tied to an organization’s ability to offer a smooth customer experience. If you’re looking to solve problems and answer questions about your products and services, a customer service representative can help. There are other advantages of hiring such an expert:

  • They can provide detailed information about your products and services to potential clients
  • They can improve customer loyalty 
  • Handling complaints and dealing with unhappy customers to find the best possible solution 

Industry Trends 

For quick and more efficient complaints handling, businesses more often use such technologies as Zoom. Earlier webinars were one of the ways to communicate with the team members. Video support is a great way to connect with clients and educate them on using the product, share company updates, and provide advanced support.  

CUSTOMER SERVICE REPRESENTATIVES FAQ

How do you write a customer service representative job post?

Your job post is your chance to describe your project scope, budget, and talent needs. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.

Job post title

Create a simple title that describes exactly what you’re looking for. The idea is to target the keywords your ideal candidate will likely type into a job search bar to find your project. Here are some sample customer service rep job post titles:

  • Seasoned customer support representative for a community oriented organization
  • Commercial Bank is seeking a full-time customer service rep 
  • Experienced customer service representative to join a car rental company

Project description

An effective customer service rep job post should include: 

  • Scope of work:  From answering phone calls and emails to writing FAQs, list all the deliverables you’ll need. 
  • Project length: Your job post should indicate whether this is a smaller or larger project. 
  • Background: If you prefer experience with certain industries, software, or language, mention this here. 
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts

Customer service rep responsibilities

Here are some examples of customer service rep job responsibilities:

  • Manage incoming calls 
  • Handle customer complaints and find the best solution
  • Generate sales leads 
  • Provide information about the company’s special offerings   

Customer service rep requirements and qualifications

Be sure to include any requirements and qualifications you’re looking for in a potential candidate. Here are some examples:

  • Clear communication skills across channels (phone, email, chat, etc.)
  • Conflict resolution and mediation
  • Product knowledge
  • Attentiveness
  • Patience

Ready to streamline your customer experience by providing seamless support? Hire the best customer service reps on Upwork today!

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