Hire the Best Customer Service Representatives
in Italy

Hungarian-born and based in Italy, I am fluent in English and Italian and bring hands-on experience in customer support, email communication, and client relationship management. With a background in Business and Marketing, I combine clear problem-solving skills with a strong customer-first mindset to ensure every interaction is professional, efficient, and positive. I am known for handling customer inquiries with empathy and accuracy, resolving issues promptly, and representing brands with care and consistency. I take pride in treating every customer—and every business—as if it were my own.

Greetings to all! My name is Micaela Appratto. I am offering my services as a professional translator and Data Entry specialist. I can type quickly and accurately, have an eye for detail, I am well-versed in Microsoft Excel and can work under a deadline. I am a native Spanish speaker from Uruguay with extensive experience using different languages. I know English as a second language and am fluent in Italian and modern Hebrew. I gained this knowledge by living in Israel and Italy. I learned the language firsthand by interacting with the locals, which is, in my opinion, the best way to learn a country's language and culture. I dream of joining a place where I can achieve my professional translator goals. Thank you.

Hi! I'm Emanuele, an Italian UGC creator and videomaker with a passion for crafting stories that don’t just look good they connect. With a background in Digital Marketing, I specialize in creating authentic, relatable content that speaks your brand’s language and resonates with your audience. Whether you're looking to: • Boost engagement with UGC-style content • Tell your brand story through cinematic visuals • Build trust through real content Or simply keep your social media fresh, relevant, and scroll-stopping... I'm here to help you make it happen. Here’s what I can do for you: • Research and align your content with your brand values and business goals • Develop a smart content strategy • Write engaging captions, scripts, and hooks • Shoot and edit UGC or branded content for Instagram, TikTok, Reels, and YouTube • Deliver professional, cinematic videos with strong storytelling Tools I use: • DaVinci Resolve and Capcut Pro (video editing) • Adobe Photoshop & Canva (design & graphics) • Notion, and Google Workspace (workflow & planning) Message me, I’d love to hear more about your project.

- Master's degree in International Relations - Content writing, AI writing and much more - Bachelor Degree in Economics and Business Administration - Latinamerican Studies - Several international working experience - Italian native speaker - Fluent in Spanish - Highly proficient in English - Upper Intermediate level of Portuguese - Intermediate level of French Constantly trying to improve

I’m a multilingual Customer Support & Onboarding Specialist with over 10 years of experience working in international and remote environments. I’ve worked with customer support, reservations, onboarding and client communication for global companies, supporting customers via email and chat with a strong focus on quality, clarity and customer satisfaction. I can help with: • Customer support via email and chat • Reservation & booking support • Customer onboarding and follow-ups • Inbound lead handling and client communication (no cold calling) • Administrative and coordination tasks I’m fluent in Swedish, English and Italian and I’m used to working remotely with structured processes and international teams. I’m reliable, proactive and detail-oriented, and I’m looking for long-term remote collaborations where good communication and customer experience are key.

𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙚𝙡𝙚𝙫𝙖𝙩𝙚 𝙮𝙤𝙪𝙧 𝙚𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙜𝙖𝙢𝙚 𝙛𝙤𝙧 𝙖 𝙡𝙤𝙣𝙜 𝙝𝙖𝙪𝙡? ⭐️ A+ eCommerce Experience 🤝 Trilingual Operations & Customer Success Expert 🚚 Logistics & Dropshipping Expert (Shopify, WooCommerce) Check how I can assist you in scaling up ↴ 💎 𝙚𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 I will ensure smooth operations, such as accurate order processing and order/membership modifications, returns, shipping and logistics. ✦ Order Fulfillment ✦ Returns and Refunds ✦ Supply and Logistics Coordinator 💎 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙨𝙩𝙖𝙧 My goal is to always put a smile on the customer's face. Effectively communicate and grasp the customer's viewpoint and present potential conflict resolutions, while building loyalty and trust. ✦ Customer Service: Email, Phone, Chat Assistance ✦ Customer Retention ✦ Customer Satisfaction 💎 𝙅𝙞𝙡𝙡 𝙤𝙛 𝙩𝙧𝙖𝙙𝙚𝙨 - 𝙥𝙧𝙤𝙫𝙞𝙙𝙞𝙣𝙜 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙬𝙝𝙚𝙧𝙚𝙫𝙚𝙧 𝙞𝙩𝙨 𝙣𝙚𝙚𝙙𝙚𝙙 𝙢𝙤𝙨𝙩 I handle a whole wide array of tasks, including but not limited to, communicating with different suppliers and logistics, handling data entry, conducting research, content creation. ✦ Data Entry ✦ Product Research ✦ Social Media Content Creation ✦ Copywriting 💎 𝙈𝙪𝙡𝙩𝙞𝙩𝙖𝙨𝙠𝙞𝙣𝙜 𝘼𝙘𝙚 I'm a multi tasker with great quality of work. I start by prioritizing tasks based on urgency and importance. I break down complex projects into smaller, manageable steps to focus on one aspect at a time. 🔑 𝙏𝙤𝙤𝙡𝙨 / 𝘼𝙥𝙥𝙨 𝙄 𝙪𝙨𝙚 𝙩𝙤 𝙨𝙘𝙖𝙡𝙚 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨𝙚𝙨 ✦ ZenDesk ✦ FreshDesk ✦ Reamaze ✦ Intercom ✦ Crisp ✦ Slack ✦ Monday ✦ Okta ✦ Shopify ✦ Ebay ✦ Aliexpress ✦ Amazon ✦ WooCommerce ✦ Shipstation ✦ Cin7 ✦ Refersion ✦ ActiveCampaign ✦ Canva ✦ Filmora ✦ Adobe Lightroom ✦ Micros Opera ✦ Microsoft Office Suites (Word, Excel, PowerPoint) ✦ Google Productivity Tools (Sheet, Drive, Word, etc.) ✦ Meta Business Suite (Facebook) Telephony applications: ✦ Five9 ✦ Grasshopper ✦ Zoom ✦ Google Meet ✦ Google Voice I'm fluent in Filipino, English, and Italian 💡 I have high speed Internet and equipment, and always have a back up ready ⚡ To summarize, I'm a multi skilled powerhouse with strong attention to detail. I'm ready to dive in and help your business life easier and more successful! If you have a software you prefer, I'm tech savvy 💻 Throw it my way and watch me master it in no time! If you're feeling the vibe and think we'll get well together, there's just a few quick steps left: ✨ Send me an Upwork Message and fill me in ✨ When works best for you to dive into a discovery call? Talk soon, Kathy