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I'm a Program/Project Manager and PMO leader with 14+ years of experience driving enterprise-level digital transformation, ERP/CRM delivery, and program governance across EMEA, the U.S., Asia, and LATAM. I step in when organizations need structure, control, and predictable delivery on complex, high-stakes initiatives — whether that means building a PMO from scratch, recovering a stalled program, or leading a full ERP/CRM implementation end to end. I lead enterprise programs that are too important to fail and too complex to run without real governance. I'm brought in when a program is too large, too political, or too far behind for ad hoc project management - and I'm measured by the same things your board is: delivery predictability, vendor accountability, and adoption. What I bring to enterprise engagements: - Program & Project Management - Agile (Scrum, SAFe), Waterfall, PRINCE2, and PMI-PMBOK, applied in hybrid models suited to each organization's maturity. - PMO Setup & Governance - frameworks, KPIs, reporting cadences, RAID logs, steering committee materials, and risk/escalation management. - ERP/CRM Implementation & Migration - SAP S/4HANA, Oracle NetSuite, Salesforce, Microsoft Dynamics 365, Sage. - Program Recovery & Stabilization - getting over-budget, behind-schedule, or high-risk initiatives back under control. - Legacy System Modernization - migrating legacy platforms to modern cloud and low-code environments (e.g., Power Apps) with zero disruption to operations. - Vendor & Multi-Stakeholder Coordination - managing delivery across multiple vendors and global, cross-functional teams. - Process Optimization - Lean Six Sigma (DMAIC), ISO 9001/14001/50001-aligned process redesign. - Change Management - user adoption strategy, training design, and organizational readiness for large-scale change. How I work: - Diagnose - I start by reviewing your current program/PMO setup: governance gaps, risk exposure, reporting blind spots - Stabilize - I put core controls in place fast: RAID logs, escalation paths, steering committee reporting, realistic timelines - Deliver - I run the program or PMO day to day, with clear, jargon-free updates and full documentation your team can keep using after I'm gone Track record: - 100+ complex programs delivered, valued at over €250M - 30–45% reduction in program delays - Up to 40% improvement in system adoption post-go-live - ERP/CRM migrations delivered across 4 continents - €50M+ in cost savings generated over the past five years through process optimization - $1M+/year in client savings through modernization and process redesign - Consistent on-time, in-scope, on-budget delivery across industries including logistics, tech, retail, energy, and manufacturingdget delivery across industries including logistics, tech, retail, energy, and manufacturing If you need someone who can walk into an enterprise steering committee on day one - not someone learning governance on your dime - that's the role I play. I respond within hours, not days, because enterprise timelines don't wait.

I am a dedicated professional with over 5 years of experience in customer service and team leadership. During my time at my actual company, I progressed from a support agent role to a team manager, trainer, and internal mentor. I combine excellent communication skills with analytical thinking and a passion for structure, data, and continuous improvement. I am now transitioning into freelancing to offer high-quality services that bring real value through empathy, clarity, and efficiency.

I am an experienced Customer Manager with IT experience. I worked for over ten years in large-scale landscapes, taking ownership of distribution and monitoring of the available workforce and improving the value we deliver to customers in M365, Infrastructure and Digital Workspace environments. My skills include analytical thinking and creative problem-solving. I can apply customer service concepts to IT to improve the user experience for clients, employees, and administration. I have studied Agile Management and Lean practices and have an ITIL 4 certification.

I'm Andrei and I'm ready for few words and many deeds!💡 Eliminate Waste - Solve Problems - Generate Ideas ✅Why a partnership with Andrei? 1. We eliminate waste and losses from the processes of your business or organization, which consume your time, money and displease the customer, with a positive and direct impact on productivity and profit 2. Repetitive problems that hold you back and cause you stress are solved in a structured way so that they no longer occur 3. We meet the desire for development, progress and expansion with ideas, solutions and personalized systems for improvement and optimization 4. I organize personalized trainings through which you implement ideas, solutions and personalized systems for improvement, optimization and structured problem solving 💵 What do you get from a partnership with Andrei? 1. Satisfied customers 2. Increased productivity and profit 3. Motivated employees 4. Discipline and Standards