Chatbots for Business: 4 Simple Ideas to Make your Team and Ops Smarter
There’s a chatbot revolution underway. Here’s how you can harness the technology to improve your business operations.Read More
April 20, 2017
Upwork is the leading online workplace, home to thousands of top-rated freelancers. It’s simple to post your job and get personalized bids, or browse Upwork for amazing talent ready to work on your Customer Service project today.
Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.
Email marketing remains the best bet for good ROI. It is is easier to use and building up an email list takes less work than constantly priming your social media accounts for followers. Read more to find out how you can use email marketing for your business.Read More
April 20, 2017