Find the World's Best Customer Service Representatives

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What our customers are saying

At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

Customer Support

6 Bonus Tips for Choosing the Best Customer Service Representatives

According to C. Britt Beemer, an authority on customer service, “A good customer service person is born, not taught.” Based on experience from several industry experts, these six tips can help you consistently identify talented customer service representatives.

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October 28, 2016

For Clients

How to Prepare the Perfect Bookkeeper Job Description

A freelance bookkeeper can step in and handle many of the organizational aspects of the business such as generating financial reports, handling payroll, and dealing with accounts payable/receivable. Here’s how to write the perfect bookkeeper job description to land the best professional for the job.

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October 27, 2016

Mobile Development

7 Common Mistakes That Could Affect Your Android App’s Performance

Mobile development is much different than desktop programming—there are UI elements, battery usage, bandwidth, and operating system support to account for. Any of these aspects can hurt your Android app’s performance, and your user experience. For Android developers, here are tips on a few common mistakes to avoid when designing and building a mobile app.

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October 26, 2016

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