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At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

Design

An Introduction to Creating Comic Books

People love to read comics. Creating an awesome series takes time, dedication, and a lot of preparation and passion. Learn a few of the elements that will make producing a comic book easier and smoother.

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March 21, 2017

Web Development

StudioPress Sites: A New WordPress Site Builder from the Makers of Genesis

Some clients who want a CMS-based website want even more simplicity than WordPress can offer, but still want the benefits of WordPress under the hood. For these types of sites, there’s an excellent new site builder option, StudioPress Sites.

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March 21, 2017

For Clients

Does Your Healthcare Content Need a Check-Up?

To meet goals, healthcare companies are finding that communications with internal and external audiences including patients and family members, employees, and regulatory agencies are more important than ever.

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March 20, 2017

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