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At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

Customer Support

Chatbots for Business: 4 Simple Ideas to Make your Team and Ops Smarter

There’s a chatbot revolution underway. Here’s how you can harness the technology to improve your business operations.

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April 20, 2017

For Clients

AR Management Best Practices: The Proactive Payment Reminder

Past due invoices can be a real strain on a small business’ financials. However there are many things you can do, before the invoice is even due, to prevent delinquent payments.

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April 20, 2017

For Clients

Why Email Marketing is Making a Comeback

Email marketing remains the best bet for good ROI. It is is easier to use and building up an email list takes less work than constantly priming your social media accounts for followers. Read more to find out how you can use email marketing for your business.

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April 20, 2017

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