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At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

Web Development

How Cloud Computing Is Changing the Software Stack

Are sites, applications, and IT infrastructures leaving the LAMP stack behind? How have the cloud and service-oriented, modular architectures facilitated the shift to a modern software stack? Here’s a look at “site modernization,” the rise of cloud-based services, and the other ever-changing building blocks of back-end technology.

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August 30, 2016

Web Development

Trends in Cyber Security Threats & How to Prevent Them

There are a number of ways to help protect your data, systems, and customers’ information against security threats. But new types of threats are emerging that can compromise your business. Here’s a quick guide to some trends in IT security and a few ideas to safeguard yourself against them.

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August 29, 2016

Enterprise Solutions

9 Ways Agencies Can Successfully Scale with Freelancers

Agencies need to ramp up and down based on project needs. See how freelancers can help agencies deliver high-quality work for their clients and successfully scale with demand.

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August 24, 2016

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