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At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

For Clients

How to Become an Agile Marketing Machine

Agile is fluid, continuous, incredibly flexible – and not the easiest thing in the world to grasp. With an agile approach, you no longer have to climb over those seemingly insurmountable mountains of work. Keep reading to learn how to flow past them in order to reach your lead generation/ROI/brand loyalty building goals.

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April 27, 2017

For Clients

How to Optimize Your Website’s Images and Why You Should

High-resolution images look stunning, but they also tend to be larger (in terms of filesize), which translates to longer loading times. If your website is full of them, chances are some visitors won’t want to stick around waiting for them to load. Read more to find a way around this problem without having to resort to low-resolution graphics.

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April 27, 2017

For Clients

3 Main Elements Of An Excellent Email Marketing Campaign

Email marketing is one of the most popular and reliable methods to engage your website’s audience and increase your profits. In fact, the only downside to email marketing is that it can be quite difficult to jump into, due to all the information and tools you need to juggle. Read more to learn more about email marketing campaigns.

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April 27, 2017

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