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At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

For Clients

Revenue Recognition Changes Coming in 2018

With new revenue recognition rules coming in 2018, it’s time for your company to get serious about implementing changes to reporting.

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February 23, 2017

For Clients

How to Hire an SEO Expert

Search engine optimization (SEO) is the art and science of positioning your content so it shows up. That kind of visibility is easier said than done, however, and businesses are increasingly turning to SEO experts to help move the needle. Here’s a look at how to hire an SEO expert that’s right for your project.

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February 23, 2017

Trends

Accenture Tech Vision Report on Workforce Marketplaces: Why Enterprises Built for Change Will Dominate

Digital-born companies are disrupting the establishment with an agile and dynamic approach to doing business—and incumbent enterprises who want to stay competitive are prepared to follow suit.

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February 22, 2017

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