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At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

Community

Why You Should Use AsyncTask in Android Development

In Android applications, background threads are excellent ways to improve user experience by offloading work from the main thread. One go-to tool is AsyncTask, which is designed to handle tasks without blocking the main thread. Here’s a look at AsyncTask and why Android developers should be using it.

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September 23, 2016

Community

5 Tools to Help You Increase Your Twitter Engagement

Twitter is one of the most powerful social media platforms for businesses today. These five tools can help you increase engagement, build better relationships with your followers, and connect with and grow your audience—as well as your business.

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September 22, 2016

Web Development

AngularJS: A Powerful JavaScript Framework

Front-end web developers rely most heavily on JavaScript (JS) to create the interactive aspects of a website that users see in their browsers—and, where there’s JS, there are frameworks and libraries being employed to streamline and simplify its complex code. AngularJS is a comprehensive JavaScript framework—and it gives developers everything they need to set up the front-end of a web application. Read on to learn more about this popular framework and see what’s new with

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September 22, 2016

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