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At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

For Clients

Writing a Job Description to Find a Great Front-End Developer

So you want to hire a front-end web developer—how can you attract a top developer for your project? Here’s a look at what a front-end developer does and a general framework for writing a front-end project description to help you find the right developer for your project needs.

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April 24, 2017

For Clients

Busting the Time Management Myth

A busy day does not mean a valuable day. Nor does a busy day lead to success. Experts now say you can create valuable, productive days by letting go of time management. Here’s a detailed look at how you can stop focusing on time management and focus on time value.

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April 24, 2017

For Clients

Driving Central IT to the Hybrid IT model

Central IT is experiencing near-cataclysmic change as it confronts how best to incorporate a host of technologies, including the cloud, mobile, and more. Making the transition to hybrid IT can be tough. Here’s advice from the experts on the best ways to do it.

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April 22, 2017

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