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At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

Community

Liability Insurance 101: Why Freelancers Need Protection

Insurance: It’s a word that can leave even the savviest freelancers faint of heart. But liability insurance doesn’t have to be scary. Here’s a look at why it’s critical to defend the lifestyle you’ve worked so hard to create.

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July 29, 2016

Community

Pokémon Go: A Marketing Gift for Your Business

The swarm of movement off couches and out into the world to catch Pokémon is not only great for people looking for a way to get more exercise, it’s also a boon for small businesses who want to increase foot traffic.

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July 29, 2016

Web Development

Is Cloud Bursting Right for You?

Cloud bursting is one of the most buzzed about applications for the hybrid cloud. In this article, we’ll explore what cloud bursting is, when you should consider it, and what challenges you should expect in implementing it.

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July 28, 2016

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