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At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

For Clients

The Consumer UI Ripple Effect on Business Applications

We’re in a world where consumers demand seamless user experiences. Many tech companies are already picking up on ease of use interfaces and consumers are seeing more intuitive user interfaces trickle down to business applications. How can your company seamlessly integrate ease of use today?

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May 26, 2017

For Clients

How Much is Live Video Changing the World?

We are hungry for information that requires minimal effort to consume. It’s clear that video is changing the game. Take a look at how live video can help your business today.

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May 25, 2017

For Clients

4 Key Tips for Legally Protecting Your Business

Starting a business requires some seriously hard work. When investing serious amounts of time and money, the last thing you need is to have it slip away because you didn’t take measures to protect it legally. What can you do to protect your business?

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May 25, 2017

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