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At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

Admin Support

How Much Does it Cost to Hire a Virtual Assistant?

With a virtual assistant you can “set it and forget it,” allowing them to step in and handle many of the everyday clerical, scheduling, and technical aspects that keep your business operating smoothly. But how much does it cost to hire a freelance virtual assistant? In this article, we’ll break down some key cost factors to help you more accurately estimate the cost to hire a virtual assistant for your business.

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February 27, 2017

For Clients

7 Considerations When Developing Apps

Here are key things to consider when building a consumer app from a company that tried—and failed—while doing so.

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February 24, 2017

For Clients

Why You Should Learn Stack Overflow

Developers and designers of all skill levels spend time on Stack Overflow. If you have a technical question – simple, complex, or anywhere in between – you can ask it on Stack Overflow

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February 24, 2017

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