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At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

For Clients

Basics for Boosting the Visibility of Your LinkedIn Profile

LinkedIn is one of the top sites used to research services and your profile is the first thing most people will see. Check out this article to see recommendations to keep your profile in tip-top shape.

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April 25, 2017

For Clients

Launching Your First Business? A Digital Marketing Crash Course

Entrepreneurs are tasked with wearing many hats in their business, especially early on. From production and distribution to sales and marketing, it’s important for business owners to have some knowledge of the different facets of their company. Read more to learn more about how to dominate your local markets.

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April 25, 2017

For Clients

5 Tips on Finding the Right Name for Your Business

A name is the cornerstone of your business as it sets the stage for your branding and identity. Keep reading to find a few tips that can help you legally find the right business name.

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April 25, 2017

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