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At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

For Clients

How to Write a Job Description for a C# Developer

C# is the prominent language of the Microsoft .NET framework. If you run a business based on Windows software, you probably need a C# developer, but may not know where to start to find the best C# developer. Here are some tips to get you started.

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February 20, 2017

For Clients

Writing a Job Description to Find a Great iOS Developer

So you want to hire an iOS developer to build, update, or launch your mobile app—how can you attract top talent for your project? Here’s a general framework to help you write a detailed, comprehensive project description to help you find the right iOS developer for your mobile app development project.

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February 20, 2017

For Clients

The 7-Step Process for Developing Marketing Strategies

Finding the right way to build a sustainable marketing strategy isn’t an easy task so here is a 7-step process for developing marketing strategies to help your business be effective.

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February 16, 2017

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