Hire the World's Best Customer Service Representatives

Upwork is the leading online workplace, home to thousands of top-rated freelancers. It’s simple to post your job and get personalized bids, or browse Upwork for amazing talent ready to work on your Customer Service project today.

Get Started
OpenTable Logo
Pinterest Logo
Unilever Logo
Panasonic Logo
NBC Logo

What our customers are saying


At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

Data

What Is Content-Based Filtering?

Ever wondered how streaming services like Pandora and Netflix come up with their recommendations? In this article, we look at content-based filtering techniques, the secret sauce behind a lot of uncannily good recommendation engines.

Read More

March 28, 2017

For Clients

10 Ways Web Designers Can Optimize Conversion Rates in 2017

It can be hard to find just the right approach to creating and combining good design and effective copy to reach the optimal conversion rate.

Read More

March 28, 2017

Design

A Look at Sketch: The Niche Tool for UI Designers

Whereas PhotoShop was created long before UI/UX design, and specifically for bitmap editing, Sketch is a newer platform designed to meet the needs of UI designers (and mobile designers) and their workflows. Here’s a look at a few of the reasons Sketch designers have made the switch.

Read More

March 27, 2017

Related searches

Bring your idea to life with a Top 11 Customer Service For Hire In March 2017 - Upwork now

Get Started