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At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

Data

Cloud Security: Keeping Data Safe No Matter Where It Is

The cloud gives organizations of all sizes the ability to quickly scale and streamline their storage, computing, and deployment operations. But these advantages come with their own set of vulnerabilities. In this article, we’ll look at a few major cloud security challenges, as well as what cloud service providers and their customers can do to mitigate risks.In this article, we’ll look at a few major cloud security challenges, as well as what cloud service providers

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September 29, 2016

Web Development

The Past, Present, and Future of the Perl Programming Language

With the slogan, “There’s more than one way to do it,” Perl came on the scene as a flexible, powerful server-side language that could do more than one job. And for a number of years, Perl made very important contributions to modern web technology—especially for a language that was developed before the web even came to be.

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September 28, 2016

Customer Support

Writing a Customer Service Job Description That Attracts the Ideal Pros for Your Projects

Customers expect easy, efficient, and personalized customer service. Crafting a great customer service project description can help you attract the best professionals for your project. Learn more in this article.

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September 28, 2016

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