×

How it works

Find an amazing freelancer

Just tell us about your project and in seconds we'll match you with experts. Quickly browse their profiles and proposals, then hire your favorite.

Get quality work right away

Kickoff your project in hours, not weeks. Instantly scale your team with a skilled specialist, collaborating in your own shared online workspace.

Safe payment, zero worries

Invoicing, payment and tax forms are handled on Upwork. And with Upwork Payment Protection, you only pay for work that's rightly billed.

Get Started

More details? Check out our FAQs

Find the World's Best Customer service Freelancers

Upwork is the leading online workplace, home to thousands of top-rated freelancers. It’s simple to post your job and get personalized bids, or browse Upwork for amazing talent ready to work on your Customer service project today.

Browse Freelancers
OpenTable Logo
Pinterest Logo
Unilever Logo
Panasonic Logo
NBC Logo
Manuel F. - Translator ENG-SPA(MEX)

Manuel F.

Translator ENG-SPA(MEX)

$16/hr
0 hours
Mexico
100% JOB SUCCESS
“Thanks!”
  • Proofreading
  • Editing
Anthony M. - Data Entry Professional

Anthony M.

Data Entry Professional

$5.56/hr
580 hours
Philippines
100% JOB SUCCESS
  • Computer Assembly
Joseph C. - Exprienced Customer Service Representative

Joseph C.

Exprienced Customer Service Representative

$8.89/hr
1,333 hours
Philippines
100% JOB SUCCESS
“Great job.”
  • Customer service
Iulian D. - Senior Network/System Engineer

Iulian D.

Senior Network/System Engineer

$15/hr
125 hours
Romania
100% JOB SUCCESS
“This guy is truly amazing. I was hesitant to hire him because of the low rate, but he is a true professional. He set up 20 servers for us, secured them, and installed software...”
  • Network Monitoring
Jose A. - Transcriber / Editor / Quality Analyst

Jose A.

Transcriber / Editor / Quality Analyst

$20/hr
0 hours
Philippines
100% JOB SUCCESS
“Great work, delivered right on time despite my accelerated deadline needs. Very communicative and great to work with.”
  • Transcription
  • Bookkeeping
Michelle F. - CRM and Email Marketing Integration Specialist

Michelle F.

CRM and Email Marketing Integration Specialist

$60/hr
305 hours
Canada
100% JOB SUCCESS
“Michelle's help with our sales operations and administration was fantastic. She is a great communicator, a very positive attitude and helped get our CRM set up and our sales process...”
  • Customer service
  • Zoho CRM
Lora Y. - Citation Specialist and Web Research

Lora Y.

Citation Specialist and Web Research

$16.67/hr
4,987 hours
Bulgaria
100% JOB SUCCESS
“Lora is great! We hope to work with her again in the future.”
  • Internet research
Sarah M. - Administrative Support

Sarah M.

Administrative Support

$8.89/hr
3,213 hours
Kenya
100% JOB SUCCESS
“Did a good job on tasks assigned. Will look to hire again.”
  • Administrative Support
Jay H. - Web developer/Consultant

Jay H.

Web developer/Consultant

$52.22/hr
196 hours
Canada
100% JOB SUCCESS
“Great job as always!”
  • AngularJS
  • PHP
  • HTML
  • HTML5
  • CSS
Atanas G. - Technical & Customer Support Professional

Atanas G.

Technical & Customer Support Professional

$15.56/hr
1,092 hours
Israel
100% JOB SUCCESS
“Thanks for your help with this project!”
  • Technical Support
  • Helpdesk
Alexander D. - Technical Communication Specialist

Alexander D.

Technical Communication Specialist

$42.5/hr
498 hours
United States
100% JOB SUCCESS
“Thank you!”
  • Communications

To view more
profiles,
join Upwork

What our customers are saying


At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

Customer Stories

A Mobile Messaging App Fuels New Growth with Freelance Talent

Tango, a leading mobile messaging app, was experiencing tremendous growth, with hundreds of thousands of customers signing up every day. To offer the same high-quality customer service to millions of new members, they needed more support people to answer questions quickly and effectively. Watch the video to learn more about how Upwork became Tango’s integrated solution to scaling up.

Read More

February 8, 2016

Community

Measure The Impact of Negative Reviews on Your Business

Does your business have negative reviews posted online? Here are a few simple tools to help you measure the impact that online reviews have on your business and your overall reputation.

Read More

December 3, 2015

Marketing

Using Online Surveys to Find Out What People Really Think

Businesses thrive on feedback, and online surveys are a fast and affordable way to collect information about an audience or marketplace.

Read More

July 6, 2015

Bring your idea to life with a Customer service freelancer now

Get Started