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Find the World's Best Customer service Freelancers

Upwork is the leading online workplace, home to thousands of top-rated freelancers. It’s simple to post your job and get personalized bids, or browse Upwork for amazing talent ready to work on your Customer service project today.

Browse Freelancers
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Joseph C. - Exprienced Customer Service Representative

Joseph C.

Exprienced Customer Service Representative

$8.89/hr
1,336 hours
Philippines
100% JOB SUCCESS
“Great job.”
  • Customer service
Jose A. - Transcriber / Editor / Quality Analyst

Jose A.

Transcriber / Editor / Quality Analyst

$20/hr
0 hours
Philippines
100% JOB SUCCESS
“Great work, delivered right on time despite my accelerated deadline needs. Very communicative and great to work with.”
  • Transcription
  • Bookkeeping
Mary G. - VA and Customer Services Specialist

Mary G.

VA and Customer Services Specialist

$5.5/hr
1,534 hours
Philippines
100% JOB SUCCESS
“One of the best! Very responsive and has great attention to detail :) Thanks so much for the great work, Mary!”
  • Research Papers
Iftikhar N. - Customer/Client Support + Quality Assurance

Iftikhar N.

Customer/Client Support + Quality Assurance

$7/hr
428 hours
Pakistan
100% JOB SUCCESS
“Iftikhar's email communication and ability to complete the skill assessment were superb.”
  • Customer service
jodie m. - Technical Support

jodie m.

Technical Support

$15.56/hr
837 hours
United States
100% JOB SUCCESS
“Jodie successfully completed her task on time. We will be happy to work with her again on future projects!”
  • Technical Support
Noelina S. - Customer Support, Virtual Assistant

Noelina S.

Customer Support, Virtual Assistant

$6/hr
6,667 hours
Philippines
100% JOB SUCCESS
“Great job. Hiring again on a different contract.”
  • Customer service
  • Skype
Dyan C. - Customer Service Expert. Data Entry Specialist.

Dyan C.

Customer Service Expert. Data Entry Specialist.

$4/hr
1,297 hours
Philippines
100% JOB SUCCESS
“We are very happy to have worked with Dyan. She does a fantastic job with customer service, responds very well to feedback and sticks to schedules. She even took on the role as...”
  • Customer service
Michelle F. - CRM and Email Marketing Integration Specialist

Michelle F.

CRM and Email Marketing Integration Specialist

$60/hr
305 hours
Canada
100% JOB SUCCESS
“Michelle's help with our sales operations and administration was fantastic. She is a great communicator, a very positive attitude and helped get our CRM set up and our sales process...”
  • Customer service
  • Zoho CRM
Shiela B. - Experienced Customer Service Representative

Shiela B.

Experienced Customer Service Representative

$5.56/hr
1,541 hours
Philippines
100% JOB SUCCESS
“Shiela is one of the best freelancers that I have ever had. I highly recommend her to anyone that wants a very responsible person to work with. Thank you Shiela :)”
  • Customer service
Naveen S. - Help Desk Specialist

Naveen S.

Help Desk Specialist

$12/hr
3,017 hours
India
100% JOB SUCCESS
“Great job! He went beyond the given material to complete the task! I'll def work with Naveen again!”
  • Customer service
  • Helpdesk
Antonio D. - Customer Service Representative

Antonio D.

Customer Service Representative

$8.89/hr
1,130 hours
Philippines
100% JOB SUCCESS
  • Customer service
  • Sales

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What our customers are saying


At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

Customer Stories

A Mobile Messaging App Fuels New Growth with Freelance Talent

Tango, a leading mobile messaging app, was experiencing tremendous growth, with hundreds of thousands of customers signing up every day. To offer the same high-quality customer service to millions of new members, they needed more support people to answer questions quickly and effectively. Watch the video to learn more about how Upwork became Tango’s integrated solution to scaling up.

Read More

February 8, 2016

Community

Measure The Impact of Negative Reviews on Your Business

Does your business have negative reviews posted online? Here are a few simple tools to help you measure the impact that online reviews have on your business and your overall reputation.

Read More

December 3, 2015

Marketing

Using Online Surveys to Find Out What People Really Think

Businesses thrive on feedback, and online surveys are a fast and affordable way to collect information about an audience or marketplace.

Read More

July 6, 2015

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