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Find the World's Best Customer service Freelancers

Upwork is the leading online workplace, home to thousands of top-rated freelancers. It’s simple to post your job and get personalized bids, or browse Upwork for amazing talent ready to work on your Customer service project today.

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Salvador M. - Customer Support Specialist.

Salvador M.

Customer Support Specialist.

$7/hr
3,930 hours
El Salvador
100% JOB SUCCESS
“Salvador was polite, professional and courteous I am happy to recommend his work”
  • Transcription
  • Proofreading
Eliza M. - Marketing Specialist | Project Manager

Eliza M.

Marketing Specialist | Project Manager

$33.33/hr
2,030 hours
Romania
100% JOB SUCCESS
“Eliza is a good project manager, hardworking, productive and effective. Eliza achieves results that punches above her weight in her performance. Engaged, committed and always willing...”
  • Marketing strategy
  • Sales
Angel F. - Virtual Assistant/Customer Service/Live Chat

Angel F.

Virtual Assistant/Customer Service/Live Chat

$15/hr
1,283 hours
United States
100% JOB SUCCESS
“Excellent freelancer, easy to work with, great communication..very pleasant experience..”
  • Customer service
  • Zendesk
Alexander D. - Technical Communication Specialist

Alexander D.

Technical Communication Specialist

$37.5/hr
479 hours
United States
100% JOB SUCCESS
“Thank you!”
  • Communications
Jose A. - Transcriber / Editor / Quality Analyst

Jose A.

Transcriber / Editor / Quality Analyst

$20/hr
0 hours
Philippines
100% JOB SUCCESS
“Great work, delivered right on time despite my accelerated deadline needs. Very communicative and great to work with.”
  • Transcription
  • Bookkeeping
Nelly F. - Bilingual Virtual Assistant - Translator

Nelly F.

Bilingual Virtual Assistant - Translator

$30/hr
6 hours
France
100% JOB SUCCESS
“I'm very satisfied of job done (recipes translations from english to french) and enjoyed to work with Nelly. Would hire her again without any hesitation. Thanks”
  • Virtual Assistant
Michelle F. - CRM and Email Marketing Integration Specialist

Michelle F.

CRM and Email Marketing Integration Specialist

$60/hr
305 hours
Canada
100% JOB SUCCESS
“Michelle's help with our sales operations and administration was fantastic. She is a great communicator, a very positive attitude and helped get our CRM set up and our sales process...”
  • Customer service
  • Zoho CRM
Gerard A. - Data Entry Specialists

Gerard A.

Data Entry Specialists

$3.33/hr
613 hours
Philippines
100% JOB SUCCESS
“Gerard is a great worker. Very pro active and precise. Want to work with him for future projects!”
  • Data Entry
  • Microsoft Word
Iftikhar N. - Customer/Client Support + Quality Assurance

Iftikhar N.

Customer/Client Support + Quality Assurance

$7/hr
428 hours
Pakistan
100% JOB SUCCESS
“Iftikhar's email communication and ability to complete the skill assessment were superb.”
  • Customer service
Mary G. - VA and Customer Services Specialist

Mary G.

VA and Customer Services Specialist

$5.5/hr
1,487 hours
Philippines
100% JOB SUCCESS
“One of the best! Very responsive and has great attention to detail :) Thanks so much for the great work, Mary!”
  • Research Papers
jodie m. - Technical Support

jodie m.

Technical Support

$15.56/hr
780 hours
United States
100% JOB SUCCESS
“Jodie successfully completed her task on time. We will be happy to work with her again on future projects!”
  • Technical Support

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What our customers are saying


At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

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