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Find the World's Best Customer service Freelancers

Upwork is the leading online workplace, home to thousands of top-rated freelancers. It’s simple to post your job and get personalized bids, or browse Upwork for amazing talent ready to work on your Customer service project today.

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Michelle F. - CRM and Email Marketing Integration Specialist

Michelle F.

CRM and Email Marketing Integration Specialist

$60/hr
305 hours
Canada
100% JOB SUCCESS
“Michelle's help with our sales operations and administration was fantastic. She is a great communicator, a very positive attitude and helped get our CRM set up and our sales process...”
  • Customer service
  • Zoho CRM
Naveen S. - Help Desk Specialist

Naveen S.

Help Desk Specialist

$12/hr
3,017 hours
India
100% JOB SUCCESS
“Great job! He went beyond the given material to complete the task! I'll def work with Naveen again!”
  • Customer service
  • Helpdesk
Nelly F. - Bilingual Virtual Assistant - Translator

Nelly F.

Bilingual Virtual Assistant - Translator

$30/hr
6 hours
France
100% JOB SUCCESS
“I'm very satisfied of job done (recipes translations from english to french) and enjoyed to work with Nelly. Would hire her again without any hesitation. Thanks”
  • Virtual Assistant
Jose A. - Transcriber / Editor / Quality Analyst

Jose A.

Transcriber / Editor / Quality Analyst

$20/hr
0 hours
Philippines
100% JOB SUCCESS
“Great work, delivered right on time despite my accelerated deadline needs. Very communicative and great to work with.”
  • Transcription
  • Bookkeeping
Joseph C. - Exprienced Customer Service Representative

Joseph C.

Exprienced Customer Service Representative

$8.89/hr
1,333 hours
Philippines
100% JOB SUCCESS
“Great job.”
  • Customer service
Salvador M. - Customer Support Specialist.

Salvador M.

Customer Support Specialist.

$7/hr
3,966 hours
El Salvador
100% JOB SUCCESS
“Salvador was polite, professional and courteous I am happy to recommend his work”
  • Transcription
  • Proofreading
Alfer C. - Data Entry, Email and Phone Support Representative

Alfer C.

Data Entry, Email and Phone Support Representative

$4/hr
5,072 hours
Philippines
100% JOB SUCCESS
“Alfer is an excellent freelancer to work with. Too bad he had to leave us so soon. Will definitely hire again if he wants to come back.”
  • Customer support
Mary G. - VA and Customer Services Specialist

Mary G.

VA and Customer Services Specialist

$5.5/hr
1,534 hours
Philippines
100% JOB SUCCESS
“One of the best! Very responsive and has great attention to detail :) Thanks so much for the great work, Mary!”
  • Research Papers
Okajevo O. - Customer Service Rep, Amazon Store Manager.

Okajevo O.

Customer Service Rep, Amazon Store Manager.

$10/hr
571 hours
Ukraine
100% JOB SUCCESS
“Please refer to the reference letter attached given by the Canadian Employer Live Chat Media Productions Inc.”
  • Customer support
Antonio D. - Customer Service Representative

Antonio D.

Customer Service Representative

$8.89/hr
1,130 hours
Philippines
100% JOB SUCCESS
  • Customer service
  • Sales
Shiela B. - Experienced Customer Service Representative

Shiela B.

Experienced Customer Service Representative

$5.56/hr
1,541 hours
Philippines
100% JOB SUCCESS
“Shiela is one of the best freelancers that I have ever had. I highly recommend her to anyone that wants a very responsible person to work with. Thank you Shiela :)”
  • Customer service

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What our customers are saying


At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

User Stories

A Mobile Messaging App Fuels New Growth with Freelance Talent

Tango, a leading mobile messaging app, was experiencing tremendous growth, with hundreds of thousands of customers signing up every day. To offer the same high-quality customer service to millions of new members, they needed more support people to answer questions quickly and effectively. Watch the video to learn more about how Upwork became Tango’s integrated solution to scaling up.

Read More

February 8, 2016

Community

Measure The Impact of Negative Reviews on Your Business

Does your business have negative reviews posted online? Here are a few simple tools to help you measure the impact that online reviews have on your business and your overall reputation.

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December 3, 2015

Marketing

Using Online Surveys to Find Out What People Really Think

Businesses thrive on feedback, and online surveys are a fast and affordable way to collect information about an audience or marketplace.

Read More

July 6, 2015

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