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Find the World's Best Customer service Freelancers

Upwork is the leading online workplace, home to thousands of top-rated freelancers. It’s simple to post your job and get personalized bids, or browse Upwork for amazing talent ready to work on your Customer service project today.

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Eliza M. - Marketing Specialist | Project Manager

Eliza M.

Marketing Specialist | Project Manager

$33.33/hr
2,030 hours
Romania
100% JOB SUCCESS
“Eliza is a good project manager, hardworking, productive and effective. Eliza achieves results that punches above her weight in her performance. Engaged, committed and always willing...”
  • Marketing strategy
  • Sales
Joseph C. - Exprienced Customer Service Representative

Joseph C.

Exprienced Customer Service Representative

$8.89/hr
1,333 hours
Philippines
100% JOB SUCCESS
“Great job.”
  • Customer service
Salvador M. - Customer Support Specialist.

Salvador M.

Customer Support Specialist.

$7/hr
3,930 hours
El Salvador
100% JOB SUCCESS
“Salvador was polite, professional and courteous I am happy to recommend his work”
  • Transcription
  • Proofreading
Angel F. - Virtual Assistant/Customer Service/Live Chat

Angel F.

Virtual Assistant/Customer Service/Live Chat

$15/hr
1,283 hours
United States
100% JOB SUCCESS
“Excellent freelancer, easy to work with, great communication..very pleasant experience..”
  • Customer service
  • Zendesk
Alvin C. - Administrative Support Specialist / QA

Alvin C.

Administrative Support Specialist / QA

$7/hr
7,879 hours
Philippines
100% JOB SUCCESS
“Excellent work, great attitude and looking forward to work with him again.”
  • Administrative Support
Antonio D. - Customer Service Representative

Antonio D.

Customer Service Representative

$8.89/hr
1,090 hours
Philippines
100% JOB SUCCESS
  • Customer service
  • Sales
Nelly F. - Bilingual Virtual Assistant - Translator

Nelly F.

Bilingual Virtual Assistant - Translator

$30/hr
6 hours
France
100% JOB SUCCESS
“I'm very satisfied of job done (recipes translations from english to french) and enjoyed to work with Nelly. Would hire her again without any hesitation. Thanks”
  • Virtual Assistant
Shiela B. - Experienced Customer Service Representative

Shiela B.

Experienced Customer Service Representative

$5.56/hr
1,505 hours
Philippines
100% JOB SUCCESS
“Shiela is one of the best freelancers that I have ever had. I highly recommend her to anyone that wants a very responsible person to work with. Thank you Shiela :)”
  • Customer service
Alfer C. - Data Entry, Email and Phone Support Representative

Alfer C.

Data Entry, Email and Phone Support Representative

$4/hr
5,020 hours
Philippines
100% JOB SUCCESS
“Alfer is an excellent freelancer to work with. Too bad he had to leave us so soon. Will definitely hire again if he wants to come back.”
  • Customer support
Michelle F. - CRM and Email Marketing Integration Specialist

Michelle F.

CRM and Email Marketing Integration Specialist

$60/hr
305 hours
Canada
100% JOB SUCCESS
“Michelle's help with our sales operations and administration was fantastic. She is a great communicator, a very positive attitude and helped get our CRM set up and our sales process...”
  • Customer service
  • Zoho CRM
Dyan C. - Customer Service Expert. Data Entry Specialist.

Dyan C.

Customer Service Expert. Data Entry Specialist.

$4/hr
1,257 hours
Philippines
100% JOB SUCCESS
“We are very happy to have worked with Dyan. She does a fantastic job with customer service, responds very well to feedback and sticks to schedules. She even took on the role as...”
  • Customer service

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What our customers are saying


At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

Community

Measure The Impact of Negative Reviews on Your Business

Does your business have negative reviews posted online? Here are a few simple tools to help you measure the impact that online reviews have on your business and your overall reputation.

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December 3, 2015

Marketing

Using Online Surveys to Find Out What People Really Think

Businesses thrive on feedback, and online surveys are a fast and affordable way to collect information about an audience or marketplace.

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July 6, 2015

Customer Support

How to Get Started Building Your Remote Support Team

Are you considering building a remote customer support team? Learn the key steps to take to get you started down the path to success.

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June 10, 2015

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