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Find the World's Best Customer service Freelancers

Upwork is the leading online workplace, home to thousands of top-rated freelancers. It’s simple to post your job and get personalized bids, or browse Upwork for amazing talent ready to work on your Customer service project today.

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Anthony M. - Data Entry Professional

Anthony M.

Data Entry Professional

$5.56/hr
580 hours
Philippines
100% JOB SUCCESS
  • Computer Assembly
Lora Y. - Citation Specialist and Web Research

Lora Y.

Citation Specialist and Web Research

$16.67/hr
4,987 hours
Bulgaria
100% JOB SUCCESS
“Lora is great! We hope to work with her again in the future.”
  • Internet research
Eliza M. - Marketing Specialist | Project Manager

Eliza M.

Marketing Specialist | Project Manager

$33.33/hr
2,030 hours
Romania
100% JOB SUCCESS
“Eliza is a good project manager, hardworking, productive and effective. Eliza achieves results that punches above her weight in her performance. Engaged, committed and always willing...”
  • Marketing strategy
  • Sales
Diana P. - Skilled translator / data entry specialist

Diana P.

Skilled translator / data entry specialist

$7.78/hr
6,716 hours
Romania
100% JOB SUCCESS
“Excellent job!”
  • Computer Skills
  • Data Entry
Sarah M. - Administrative Support

Sarah M.

Administrative Support

$8.89/hr
3,213 hours
Kenya
100% JOB SUCCESS
“Did a good job on tasks assigned. Will look to hire again.”
  • Administrative Support
Manuel F. - Translator ENG-SPA(MEX)

Manuel F.

Translator ENG-SPA(MEX)

$16/hr
0 hours
Mexico
100% JOB SUCCESS
“Thanks!”
  • Proofreading
  • Editing
Jose A. - Transcriber / Editor / Quality Analyst

Jose A.

Transcriber / Editor / Quality Analyst

$20/hr
0 hours
Philippines
100% JOB SUCCESS
“Great work, delivered right on time despite my accelerated deadline needs. Very communicative and great to work with.”
  • Transcription
  • Bookkeeping
Nelly F. - Bilingual Virtual Assistant - Translator

Nelly F.

Bilingual Virtual Assistant - Translator

$30/hr
6 hours
France
100% JOB SUCCESS
“I'm very satisfied of job done (recipes translations from english to french) and enjoyed to work with Nelly. Would hire her again without any hesitation. Thanks”
  • Virtual Assistant
Li N. - English-Chinese bussiness translator

Li N.

English-Chinese bussiness translator

$22.22/hr
272 hours
China
100% JOB SUCCESS
“It was a pleasure working with Li Na on this small but technically complicated translation job. She was very communicative and also technically well-prepared. I'm sure to hire...”
  • Microsoft Excel
Jameela H. - Data Entry/Mining/Research Expert

Jameela H.

Data Entry/Mining/Research Expert

$6.11/hr
733 hours
United States
100% JOB SUCCESS
“There are definite benefits to hiring Americans with certain things. Since restaurants are very diverse in US it was really hard to get a foreign data miner to categorize the...”
  • Data Entry
  • Data mining
Joseph C. - Exprienced Customer Service Representative

Joseph C.

Exprienced Customer Service Representative

$8.89/hr
1,333 hours
Philippines
100% JOB SUCCESS
“Great job.”
  • Customer service

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What our customers are saying


At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

Community

Measure The Impact of Negative Reviews on Your Business

Does your business have negative reviews posted online? Here are a few simple tools to help you measure the impact that online reviews have on your business and your overall reputation.

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December 3, 2015

Marketing

Using Online Surveys to Find Out What People Really Think

Businesses thrive on feedback, and online surveys are a fast and affordable way to collect information about an audience or marketplace.

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July 6, 2015

Customer Support

How to Get Started Building Your Remote Support Team

Are you considering building a remote customer support team? Learn the key steps to take to get you started down the path to success.

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June 10, 2015

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