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Find the World's Best Customer service Freelancers

Upwork is the leading online workplace, home to thousands of top-rated freelancers. It’s simple to post your job and get personalized bids, or browse Upwork for amazing talent ready to work on your Customer service project today.

Browse Freelancers
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Angel F. - Virtual Assistant/Customer Service/Live Chat

Angel F.

Virtual Assistant/Customer Service/Live Chat

$15/hr
1,319 hours
United States
100% JOB SUCCESS
“Excellent freelancer, easy to work with, great communication..very pleasant experience..”
  • Customer service
  • Zendesk
Shiela B. - Experienced Customer Service Representative

Shiela B.

Experienced Customer Service Representative

$5.56/hr
1,541 hours
Philippines
100% JOB SUCCESS
“Shiela is one of the best freelancers that I have ever had. I highly recommend her to anyone that wants a very responsible person to work with. Thank you Shiela :)”
  • Customer service
jodie m. - Technical Support

jodie m.

Technical Support

$15.56/hr
837 hours
United States
100% JOB SUCCESS
“Jodie successfully completed her task on time. We will be happy to work with her again on future projects!”
  • Technical Support
Alexander D. - Technical Communication Specialist

Alexander D.

Technical Communication Specialist

$37.5/hr
498 hours
United States
100% JOB SUCCESS
“Thank you!”
  • Communications
Noelina S. - Customer Support, Virtual Assistant

Noelina S.

Customer Support, Virtual Assistant

$6/hr
6,667 hours
Philippines
100% JOB SUCCESS
“Great job. Hiring again on a different contract.”
  • Customer service
  • Skype
Salvador M. - Customer Support Specialist.

Salvador M.

Customer Support Specialist.

$7/hr
3,966 hours
El Salvador
100% JOB SUCCESS
“Salvador was polite, professional and courteous I am happy to recommend his work”
  • Transcription
  • Proofreading
Jose A. - Transcriber / Editor / Quality Analyst

Jose A.

Transcriber / Editor / Quality Analyst

$20/hr
0 hours
Philippines
100% JOB SUCCESS
“Great work, delivered right on time despite my accelerated deadline needs. Very communicative and great to work with.”
  • Transcription
  • Bookkeeping
Iftikhar N. - Customer/Client Support + Quality Assurance

Iftikhar N.

Customer/Client Support + Quality Assurance

$7/hr
428 hours
Pakistan
100% JOB SUCCESS
“Iftikhar's email communication and ability to complete the skill assessment were superb.”
  • Customer service
Okajevo O. - Customer Service Rep, Amazon Store Manager.

Okajevo O.

Customer Service Rep, Amazon Store Manager.

$10/hr
571 hours
Ukraine
100% JOB SUCCESS
“Please refer to the reference letter attached given by the Canadian Employer Live Chat Media Productions Inc.”
  • Customer support
Eliza M. - Marketing Specialist | Project Manager

Eliza M.

Marketing Specialist | Project Manager

$33.33/hr
2,030 hours
Romania
100% JOB SUCCESS
“Eliza is a good project manager, hardworking, productive and effective. Eliza achieves results that punches above her weight in her performance. Engaged, committed and always willing...”
  • Marketing strategy
  • Sales
Nelly F. - Bilingual Virtual Assistant - Translator

Nelly F.

Bilingual Virtual Assistant - Translator

$30/hr
6 hours
France
100% JOB SUCCESS
“I'm very satisfied of job done (recipes translations from english to french) and enjoyed to work with Nelly. Would hire her again without any hesitation. Thanks”
  • Virtual Assistant

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What our customers are saying


At a Glance: Customer Service

Good customer service is as much about creating positive public awareness and goodwill for your company as it is about troubleshooting ongoing issues your customers might face, before they escalate into a bigger problem. That’s why it’s important to build a specialized team to tackle this key role the right way. After all, consumers generally tell more people about a terrible experience with a company than they do when they have a great interaction.
The best customer service agents are personable, friendly, resilient, and upbeat. They know how to interact with people in a positive way, regardless of how the interaction starts out. On Upwork, you’ll find agents who can help you keep your customer base satisfied, by working directly with customers via phone, email, live chat, social media, and other common support methods. Beyond troubleshooting, skilled agents can gather useful feedback to help improve your business and refine your customer service processes.

User Stories

A Mobile Messaging App Fuels New Growth with Freelance Talent

Tango, a leading mobile messaging app, was experiencing tremendous growth, with hundreds of thousands of customers signing up every day. To offer the same high-quality customer service to millions of new members, they needed more support people to answer questions quickly and effectively. Watch the video to learn more about how Upwork became Tango’s integrated solution to scaling up.

Read More

February 8, 2016

Community

Measure The Impact of Negative Reviews on Your Business

Does your business have negative reviews posted online? Here are a few simple tools to help you measure the impact that online reviews have on your business and your overall reputation.

Read More

December 3, 2015

Marketing

Using Online Surveys to Find Out What People Really Think

Businesses thrive on feedback, and online surveys are a fast and affordable way to collect information about an audience or marketplace.

Read More

July 6, 2015

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