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You will get An Expert Customer Service & Chat Support Representative

Hamza H.Status: Offline
Hamza H. Hamza H.
5.0
Rising Talent
Preview image

Let a pro handle the details

Buy Customer Support services from Hamza, priced and ready to go.
Hamza H.Status: Offline
Hamza H. Hamza H.
5.0
Rising Talent
Preview image

Let a pro handle the details

Buy Customer Support services from Hamza, priced and ready to go.

Project details

Are you looking for a reliable and professional Customer Service Specialist for your Ecommerce business? I am a Shopify Customer Support Specialist focused on improving Customer Service and Support quality.

You will get an experienced Customer Service & Chat Support Specialist who will handle Shopify Customer inquiries professionally, increase Customer satisfaction, and improve Ecommerce brand reputation through strong Service.

I will provide high-quality Support through:

Live Chat Support
Email Support
Ticket Handling
Order Processing
Refund & Complaint Resolution
CRM Management
Social Media Inbox Support

I ensure fast response time, polite Customer Service, and effective Support as a dedicated Shopify Specialist, keeping your Customers happy and loyal in Ecommerce environments.
Purpose
Business
Industry
Audio Services, Business Services & Consulting, Data Analytics, Ecommerce, Financial Services, Logistics & Supply Chain Management, Marketing & Advertising, Software, Telecommunications, Video Services
Language
English
What's included
Service Tiers Starter
$80
Standard
$270
Advanced
$990
Delivery Time 3 days 5 days 30 days
Number of Hours of Work
1240170
Scriptwriting
-
-
-
Summary Report
Social Media Replies
Email Support
Live Chat Support
5.0
3 reviews
100% Complete
(3)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)

BA

Brian A.
5.00
Apr 13, 2026
Shopify Customer Support Specialist Needed for Short-Term Contract Epic Solutions delivered excellent customer support for our Shopify store. They handled Gorgias tickets efficiently, responded quickly to customer inquiries, and managed order-related issues (tracking, refunds, exchanges) with professionalism and clarity.

Communication was smooth, and they followed instructions well while staying organized with ticket tagging and updates. Even under a fixed-scope task, they maintained consistency and quality throughout.

Reliable, detail-oriented, and easy to work with would definitely consider them again for future projects.

MJ

Mike J.
5.00
Mar 6, 2026
eCommerce Customer Service Expert Needed for Email & Chat Support Hamza did a great job reviewing and improving our eCommerce customer support responses. The templates were clear, professional, and well-organized. Communication was smooth and the work was delivered on time. I would definitely recommend him for customer support and email/chat optimization.

TM

Tracy M.
5.00
Mar 5, 2026
E-commerce Customer Service Representative Needed for One-Time Project "Great experience working with Hamza Haroon. He quickly cleared our email backlog and organized the inbox efficiently. Communication was smooth and the work was completed on time. Highly recommended."
Hamza H.Status: Offline

About Hamza

Hamza H.Status: Offline
Shopify & eCommerce Customer Support Specialist | Zendesk, Gorgias
100% Job Success
5.0  (3 reviews)
Burewala, Pakistan - 2:27 pm local time
Most eCommerce & Shopify brands lose customers not because of bad products, but because of what happens when something goes wrong.

A slow reply. A robotic response. A support agent who closes the ticket but loses the customer.

That gap between a frustrated buyer and a loyal one? That's exactly where I work.

I'm an eCommerce Customer Support Specialist with 4+ years handling high-volume support for Shopify and eCommerce brands. My job isn't just to answer tickets, it's to make sure every customer interaction reflects your brand, follows your SOPs, and leaves the customer feeling heard, helped, and likely to come back.

What that looks like in practice:

✦ Every query handled, orders, returns, exchanges, complaints, product questions, resolved on the first contact wherever possible
✦ Your SOPs followed to the letter, so your brand voice stays consistent whether it's ticket 1 or ticket 800
✦ Customers retained through empathy-first communication, not scripted copy-paste replies
✦ Problems resolved before they become bad reviews or refund requests
✦ Inbox managed to zero, daily, no pile-ups, no missed messages

I work with Shopify and eCommerce brands that want support to feel like an extension of their team, not an outsourced inbox. Brands that care about long-term customer relationships, not just closing tickets fast.

Tools & platforms I use daily:

Shopify, Zendesk, Gorgias, Monday CRM, Slack, Gmail, Asana, Stripe, Discord, Genesys, Freshchat

If your customers deserve better support than they're getting right now, message me. I'll tell you in one reply whether I'm the right fit.




𝗞𝗘𝗬𝗪𝗢𝗥𝗗𝗦:

Customer Support, Customer Service, Email Support, Email Communication, Gorgias, Zendesk, Shopify, Shopify order management, Zendesk ticket resolution , E-commerce Support, Online Chat Support, Customer Satisfaction, Product Knowledge, Order Tracking, Administrative Support, Phone Support, Communication Etiquette, Data Entry,
Customer Care, Social Customer Service, Ticketing System

Steps for completing your project

After purchasing the project, send requirements so Hamza can start the project.

Delivery time starts when Hamza receives requirements from you.

Hamza works on your project following the steps below.

Revisions may occur after the delivery date.

Requirements Gathering:

You provide all the requirements and clear instructions of tasks.

Negotiation:

We'll let you know the budget and pricing and how will we work.

Review the work, release payment, and leave feedback to Hamza.