Hire the Best Organizational Development Consultants in New York

Jason is a strategic advisor, facilitator, and transformation designer with extensive experience leading strategic initiatives, innovation, and organizational change with expertise in leveraging design and systems thinking, business transformation, and cultural development to achieve sustainable growth and strategic outcomes. With a proven success in guiding global organizations through operational restructuring and digital transformation, customer and employee experience innovation, and strategic positioning and business modeling to achieve strategic goals and outcomes. With over twenty years as a global business strategist, designer, and consultant, Jason has achieved a successful career building companies and providing innovative solutions to meet businesses' evolving needs and demands. Jason brings his experience, expertise, and passion to every consulting assignment, keynote, and workshop he delivers. He has been a frequent speaker and contributing writer for leading trade organizations and publications, and served on the advisory board for various companies. In 1998 Jason co-founded AdAge Top 25, digital marketing agency, Mass Transit Interactive, which was acquired in 2005 by Horizon Media. In 2006, Jason launched his brand strategy and behavioral design firm, Burnham Marketing, providing marketing strategy, organizational development, leadership training, and stakeholder engagement services. In 2010, Jason entered into a joint venture with social science research company, MindTime, to introduce new psychometrics into the fields of research, experience design, persona development, and change management. Since 2012, Jason has donated his time as a social innovation and change management advisor to the United Nations. In 2015, Burnham Marketing merged with customer experience design and transformation firm, Strativity Group. Prior to launching his Culture Design practice in 2019, Jason served as Strativity’s Principal of Experience Innovation, where he built the Communications & Design division and led global organizational transformation and customer experience programs for a prestigious portfolio of brands. From 2023-2025, Jason also operated as a Consulting Partner to TCS Interactive, leveraging his culture design methodologies to create a brand experience design practice within TCS's Omnichannel Operations business unit. Core Competencies: • Strategic Planning & Execution • Strategic Design & Innovation • Customer & Employee Experience • Systems Thinking & Agile Management • Agentic AI & Context Engineering • Experience Innovation & Digital Transformation • Leadership Development & Executive Facilitation • Organizational Development & Cultural Transformation • Stakeholder Engagement & Change Management • Systemic Design & Systems Innovation

I help leaders scale through a sharp focus on strategy, operations, and people. Expert at business operations that work seamlessly with one another. As a strategy & operations consultant I know how to quicky and accurately assess, analyze, and recommend changes to align people, processes, and goals. From my time as an operating executive and general manager, I know what it means to be hands-on in the trenches to implement change and manage the day-to-day for weeks, months, and years. For my clients this means I deeply understand your reality and have the training, frameworks, and real-world experience to help you succeed -- without pissing off your people. MBA from Carnegie Mellon, 20+ years at PwC, IBM & Boutique Consultancies. - Fractional COO (Chief Operating Officer, Head of Operations, Operations Director) - Fractional CSO (Chief Strategy Officer, Transformation, Change Management) - Chief of Staff - Management Consulting | Management Consultant - Interim management (Operations, Strategy, Executive Operations, Administration, HR, Comms) - Special Projects & Program management - Leadership Coaching - OKR - Start-ups - Communications (board, investors, executive, company, community) And a thought on money. Why do I do this? Because I like to help people. When I propose on a job, I may adjust my posted rate to the commitment and effort the job appears to need. If my posted rate seems out of your reach, it's always worth a quick chat. I'm more interested in the experience of working with new organizations and people than wringing every nickel out of my clients. Conversely, complex projects may warrant a more significant client investment.

Hi there! 👋 With 12+ years in healthcare operations and leadership, I bring structure to complex initiatives—strengthening processes, navigating compliance requirements, and turning operational challenges into practical, scalable solutions. My experience spans health plans, physician practices, clinical operations, healthcare technology, and growing healthcare organizations. I’m often brought in when a team needs experienced operational leadership to improve how things work, build the right infrastructure, navigate a complex implementation, or strengthen compliance and audit readiness. My approach is collaborative and hands-on. I work alongside leadership and cross-functional teams to assess what’s happening today, identify gaps, build practical solutions, and carry initiatives through execution. 🌟 What I Do Healthcare Operations & Process Improvement ▹ Assess workflows, identify operational gaps & redesign processes ▹ Build scalable operating models, roadmaps, KPIs & internal systems ▹ Develop cross-functional workflows, roles & accountability structures ▹ Translate complex operational challenges into practical solutions Compliance, Audit Readiness & Operational Risk ▹ Support SOC 2 and healthcare compliance readiness initiatives ▹ Coordinate audit evidence, control documentation & remediation efforts ▹ Develop compliance programs, policies, procedures & supporting documentation ▹ Build vendor management, risk assessment & internal control processes Policy, Procedure & SOP Development ▹ Develop comprehensive SOPs, P&Ps, manuals & operational playbooks ▹ Translate regulatory and business requirements into usable workflows ▹ Perform policy gap assessments and documentation reviews ▹ Create forms, checklists, trackers & implementation tools that support adoption EHR, Technology & Implementation Leadership ▹ Lead full-cycle EHR and healthcare technology implementations ▹ Build UAT plans, test scripts, workflows & go-live processes ▹ Coordinate clinical, operational, technical & vendor stakeholders ▹ Support workflow design, system adoption & post-launch optimization Clinical & Provider Operations ▹ Design workflows for provider onboarding, credentialing & payer enrollment ▹ Support PECOS, CAQH, Medicare/Medicaid & payer processes ▹ Build clinical and administrative workflows for labs, orders, triage & eligibility ▹ Develop operational infrastructure for new programs and service lines Performance, Financial & Operational Strategy ▹ Develop KPIs, dashboards & performance-management frameworks ▹ Build P&Ls, cost models & provider compensation structures ▹ Support service-line planning, operational scaling & resource decisions ▹ Evaluate vendors, contracts, workflows & opportunities for optimization 💼 Why Clients Bring Me In ▹ Senior healthcare operations experience with hands-on execution ▹ 12+ years across health plans, physician practices & clinical operations ▹ Strong compliance, audit readiness & regulatory background ▹ Deep expertise in SOPs, policies, workflows & process improvement ▹ Ability to lead complex initiatives across operational and technical teams ▹ Strategy and execution—I don’t just recommend solutions; I help build them ▹ Collaborative approach that allows me to integrate quickly with existing teams I bring a combination of healthcare operations leadership, compliance expertise, process improvement, and implementation experience that allows me to see both the big picture and the operational details required to make it work. 🔧 Specialties ▹ Healthcare Operations & Operational Excellence ▹ Process Improvement & Workflow Optimization ▹ Healthcare Compliance & Audit Readiness ▹ SOC 2 Readiness & Evidence Management ▹ SOP, Policy & Procedure Development ▹ EHR & Healthcare Technology Implementation ▹ AthenaHealth EHR ▹ UAT, QA & Go-Live Readiness ▹ Medicare/Medicaid, PECOS & CAQH ▹ Provider Onboarding & Credentialing ▹ Revenue Cycle Management (RCM) ▹ KPI Development & Performance Management ▹ Vendor Management & Operational Risk ▹ Healthcare Startup & Service-Line Operations ▹ Program & Project Leadership

A highly accomplished and visionary top human performance expert with extensive experience in all aspects of executive/leadership development, organizational development, performance consulting, organization restructuring, succession planning, recruitment, change management, new hire orientation, job analysis, instructional design, e-learning, learning technology, and vendor management. * Works to seize opportunities to drive alignment. * Collaborates with partners to implement new initiatives. * Negotiates with vendors to secure beneficial pricing. * A knowledgeable mentor dedicated to crafting effective, cross-functional employees. Builds cohesive, trusting teams to obtain results. * Continually expands knowledge of industry trends and communicates findings, contributing to the creation of educational processes. * A problem solver who listens to multiple points of view and concerns before arriving at compromises.