I am a dynamic, multi-faceted professional with over 10+ years of experience in the field of customer support, office administration, and freelance writing.
OFFICE ADMINISTRATION
In my most recent position as Administrative Assistant, I excelled at maintaining a highly functional office environment while providing critical support to senior management and staff. In my capacity as Administrative Assistant, I have demonstrated my ability to maintain and manage a high volume of staff documentation, schedule appointments, coordinate staff meetings and events, organize files, prepare reports, write various correspondence, handle confidential documents and information, monitor budget data, and oversee inventory of office supplies and equipment.
Additionally, I am a consummate professional and strive to work hard to meet organizational objectives and goals, attention-to-detail as well as my positive attitude makes me a valuable asset to your team.
CUSTOMER SUPPORT
As a customer support specialist, I have a proven track record of successfully delivering positive engagement focused on building rapport. I increase customer loyalty by providing excellent service through identifying problems, responding to customer inquiries, protecting confidential information, troubleshooting technical issues, offering product information, and finding solutions to resolve specific concerns. Through my years of professional experience, I have developed strong interpersonal communication skills, and demonstrated the ability to communicate effectively through various channels including phone. email and chat. I have extensive knowledge of a wide range of desktop applications and software programs. My aim is to contribute to organizational success and growth at all levels while adhering to company policies and guidelines. I am eager to learn about products, services, processes and systems to provide the best possible service to customers.
FREELANCE WRITER
Diligence and enthusiasm are two things that a great reporter needs. It is simply an understatement to
express that I am passionate when it comes to the field of journalism. You may ask what I have to offer your company. I am an energetic, experienced and tenacious freelancer with an eye for detail and flair. I understand the importance of writing in a way that engages readers and digs beneath the surface to the heart of a story. My experience as a freelance reporter at the Northwest Florida Daily News allowed me to build on my newspaper reporting, writing and editing skills. Also, I had the opportunity to go out into the field and gain valuable experience interviewing sources and establishing connections in the local community and beyond. At the Daily News, I produced and edited feature stories about local businesses that demonstrated my ability to deliver colorful and unique news packages. Throughout my professional career, my reporting skills have been tried and tested. While working as a staff reporter at The Pensacola News Journal, I wrote dozens of elaborate news, entertainment, human interest, sports and education stories under the pressure of strict deadlines. As a freelance reporter, I was constantly hunting for topics that would interest readers in the community. My strong writing skills, original story ideas, creativity and depth as a writer are evident in my work. Because of my experience in the field of freelance journalism, I have proficiency in Associated Press style, InDesign, social media, website development and photography, and shooting
and editing videos.
I am available for long-term and short term projects and look forward to exceeding your customer support/administrative support/freelance writing needs.
My Expertise and Core Competencies Include:
Inbound/Outbound Call Solutions
Email and Chat Customer Support
Product Onboarding
Order Processing
Technical Support
Client Management
Account Management
B2C Sales
Project Management
CRM
Microsoft Office Suite (MS Office, Word, PowerPoint, Excel, Outlook, Teams, Publisher, Access)
Google Drive( Google Docs, Google Sheets, Google Forms, Google Hangouts, Google Meet)
Zendesk Customer Service Software & Support Desk Platform
Stripe Payment Processing System
Microsoft Word
