Hi there! I'm Korina, and I have over five years of experience in customer service! As an experienced customer service representative with a passion for delivering exceptional customer experiences, I bring a wealth of skills and a proven track record to your project. With a strong foundation in communication, problem-solving, and a dedication to exceeding customer expectations, I am confident in my ability to contribute to your success. I thrive on analyzing complex problems and finding efficient solutions, ensuring that customer concerns are resolved promptly and effectively. I understand the importance of empathy in customer service and make it a point to connect with customers on a personal level, ensuring their needs are met with care and understanding. Additionally, I excel in handling multiple inquiries simultaneously, maintaining a high level of efficiency while delivering quality support.
In my diverse work experience, which spans from roles in the food industry at establishments like Floriole, 2d Restaurant, Emerald City Smoothie, Cold Stone Creamery, and Nothing Bundt Cakes, to positions in childcare, tutoring, camp counseling, and even birthday party planning, I have honed a versatile skill set that directly translates into exceptional customer service. Throughout my years in these roles, I have consistently demonstrated strong communication skills, ensuring that I can effectively convey information and cater to the unique needs of clients, whether it's suggesting delectable pastries or organizing memorable events. I pride myself on my ability to solve problems swiftly and efficiently, be it handling customer complaints with grace or adapting to unexpected situations at camp. Moreover, my commitment to client satisfaction has been evident through repeat business, positive feedback, and my role in creating enjoyable experiences for children, students, and customers alike. I have a proven track record of managing teams and leading group activities, showcasing my ability to collaborate and excel in a team-oriented environment. These experiences have instilled in me excellent time management, adaptability, and relationship-building skills, all of which are essential for providing top-notch customer service.
Regarding my education, I hold a Bachelor's Degree in Theatre Arts from DePaul University, with a double minor in Psychology and Entrepreneurship. With my combined degrees, I am passionate about projects, people, and performance! I am committed to delivering outstanding customer service and contributing to your project's success. Let's work together to elevate your customer support and enhance customer satisfaction.