Hire the Best OLAP Specialists

WordPress systems engineer specializing in CRM architecture and email deliverability. I audit, stabilize and rebuild mission-critical WordPress and CRM stacks for businesses that need them reliable. If your WordPress or CRM system is unstable, slow, or quietly costing you customers, I help you regain control quickly and safely. My work centers on three things: WordPress systems engineering deep technical audits, complex bug troubleshooting (race conditions, cron reliability, background jobs), custom PHP and MU-plugin development, and performance and security hardening. CRM architecture full CRM builds, segmentation, automations, pipelines and integrations on FluentCRM, ActiveCampaign and Klaviyo, plus clean migrations between platforms with automation parity and a rollback plan. Email deliverability engineering SPF, DKIM and DMARC alignment, blacklist remediation, provider strategy, and inbox-placement monitoring built to current Gmail and Yahoo bulk-sender rules. I also handle automation and integrations (n8n, Make, Zapier) when a stack needs its tools to work together. I work with businesses, organizations and established brands that need a senior technical partner they can trust: to protect reputation, modernize critical workflows, or recover from unstable or poorly-implemented systems. Every project is approached with structure, documentation and long-term maintainability in mind. Typical engagements: → System audits (CRM, deliverability, WordPress security and performance): prioritized roadmap, fixed deliverables → CRM builds and migrations: full automation parity, rollback plan included → Email deliverability engineering: DNS, provider strategy, inbox-placement monitoring → Complex bug fixes: race conditions, cron reliability, background tasks → Rebuilds and automation migrations: full-stack rebuilds, data migrations, QA, documentation Trust: Top Rated, 100% Job Success, 14 completed contracts at 5.0, ID verified. Bilingual EN/FR. How to start: → Book the 1-hour CRM / email / WordPress diagnostic call ($35 fixed) for a prioritized action plan → Request the free deliverability audit (PDF in 24h, no obligation) → Send a message with your stack and the problem. I respond within 4 hours Lotfi

I help companies secure their Google Cloud infrastructure and fix broken analytics pipelines — without the guesswork. Most recently, I worked as embedded GCP infrastructure and marketing-analytics support for a client over 220+ hours (5-star review), handling cloud architecture decisions, security hardening, and analytics setup end-to-end. Before that, I spent 5 years as a Security Engineer at SGS Ghana, where I reduced infrastructure provisioning time by 70% through Terraform automation and cut production misconfigurations by 40% via CI/CD security controls, while managing security across 20+ technology vendors. Where I add the most value: Cloud Security & Infrastructure GCP architecture design, IAM/zero-trust policy enforcement, Terraform IaC Kubernetes (GKE) hardening, container security ISO 27001 / SOC 2 technical compliance mapping Analytics & Data Engineering Server-side GTM, GA4 → BigQuery pipelines, SQL schema work Conversion tracking (Meta CAPI, Google Ads) for teams with attribution gaps Google Apps Script automation for internal ops I'm Google Cloud certified (Professional Cloud Security Engineer) with additional skill badges in DLP, BeyondCorp Enterprise, network security, and DevOps workflows on GCP. If you're dealing with a cloud security gap before an audit, or an analytics pipeline that's quietly losing data, send me your current setup and I'll tell you plainly what's broken and what it'll take to fix it.

Customer Support Specialist for SaaS & Fintech | E-Commerce | CRM | Email Support | Live Chat | Ticket Management | Freshdesk, Zendesk, HubSpot, Intercom When customers submit a ticket, send an email, or open live chat, they expect a fast, clear response, not delays, missed follow-ups, or incomplete answers. I help SaaS, Fintech & E-Commerce teams keep their support operations organized, responsive, and reliable every day. I provide daily customer support coverage, managing shared inboxes, responding to customer emails and live chats, handling ticket queues, and maintaining accurate CRM records so every request is tracked, resolved, and documented properly. I’m experienced in high-volume, high-accuracy environments where response time, confidentiality, and precise documentation are essential. How I Support SaaS, Fintech & E-Commerce Teams as a Customer Support Expert: ◆ Responding to customer emails, support tickets, and live chat inquiries ◆ Managing shared inboxes and helpdesk queues to keep response times within SLA ◆ Logging interactions and updating CRM and customer records ◆ Handling account inquiries, onboarding questions, and general product support ◆ Escalating technical or billing issues to the appropriate teams ◆ Tracking unresolved issues and sending follow-ups until resolution ◆ Maintaining organized internal notes and documentation for support teams ◆ Communicating with internal teams via Slack or project management tools Helpdesk, CRM & Collaboration Tools I Work With: Zendesk Freshdesk Intercom Crisp Shopify HubSpot Gmail and Outlook Google Workspace Slack Zoom Trello, Asana, ClickUp, and Notion Zapier What You Can Expect: ✔ Fast, professional responses that match your brand voice ✔ Organized ticket queues and clear internal documentation ✔ Consistent follow-ups so customers are never left waiting ✔ Reliable daily support coverage and communication ✔ Careful handling of customer data and sensitive information Availability: Full-time support; Monday-Saturday EST / CST / PST business hours. I'm available to start immediately. If you need someone to handle customer emails, manage ticket queues, respond to live chat, and keep your support workflow organized, I’m available to support your team. Send me a message or invite me to your job and let me know: ▶Which helpdesk platform you use ▶Your average daily ticket volume ▶The hours you need coverage I respond immediately.

When your documentation is unclear, incomplete, or buried in a developer's head — your users struggle, your support team drowns, and your product adoption stalls. I fix that, and I do it faster and smarter than a traditional technical writer. I'm a Top Rated Plus Technical Writer with a 100% Job Success Score across 28 completed projects and $100K+ earned on Upwork. Over 6+ years, I've helped SaaS companies, API-first products, fintech platforms, cybersecurity firms, and Web3/blockchain products build documentation that actually works — content that reduces support tickets, accelerates onboarding, and gives your users the clarity to act. I've built and maintained documentation for brands including Alchemy (Web3 infrastructure), BoostSecurity (CI/CD security), and WoodCore (banking platform), from ground-zero API reference builds to full developer portal architecture, knowledge base migrations, and DevRel content programs. What makes me different: I'm AI-native. I don't just use AI to write faster — I build documentation systems. I design and implement AI-augmented documentation workflows using tools like GPT-4, Claude, and custom LLM pipelines integrated with docs-as-code frameworks (Mintlify, Docusaurus, GitBook) to auto-generate drafts, validate API references against OpenAPI specs, and keep docs in sync with fast-moving codebases. For engineering teams shipping rapidly, this means documentation that ships with the product instead of six weeks after it. What I can take off your plate: → API Documentation (REST, OpenAPI/Swagger, Webhooks, SDK guides) → SaaS User Documentation & Product Guides → Developer Portals & Integration Docs → DevRel Content (Tutorials, Quick Starts, Code Walkthroughs, Changelogs) → AI-Augmented Documentation Systems & Automation Workflows → Help Center & Knowledge Base Architecture → Cybersecurity & Compliance Documentation → AI/LLM Product Documentation & Technical Whitepapers How I work: I integrate directly with your engineering, product, and DevRel teams — not as an outsider who needs hand-holding, but as a documentation partner who ramps fast, uses your stack, and delivers docs your team can maintain and extend. I'm proficient with OpenAPI, Swagger, Postman, Mintlify, Docusaurus, GitBook, Confluence, Markdown, Git, and Jira, and I build AI-assisted workflows that keep your documentation accurate as your product evolves. Proven results: ✔ Reduced support tickets by 30%+ across 30+ companies through improved documentation ✔ 100% Job Success Score across 28 completed projects on Upwork ✔ 6+ years spanning SaaS, fintech, cybersecurity, and blockchain products ✔ Available immediately — response time 0–4 hours Ready to fix your documentation? Message me today, and I'll respond within 4 hours. I'm open to short-term audits, one-time projects, long-term retainer engagements, and embedded DevRel content partnerships.

I build secure internal AI copilots and enterprise search systems that connect your documents, CRM, databases, Slack, email, and internal tools so your team can get answers, trigger workflows, and automate repetitive work with confidence. If you need more than a chatbot demo, I can help you ship a production-ready AI system with grounded answers, citations, clean tool integrations, human handoff where needed, and clear evaluation. What I build: • Internal copilots for operations, support, sales, and knowledge teams • Enterprise search / RAG systems over SOPs, policies, contracts, tickets, product docs, and databases • MCP and API integrations for CRMs, helpdesks, Slack, email, Postgres, and internal tools • Workflow automation that updates records, routes tasks, sends follow-ups, and closes manual loops • Evals, tracing, and observability so answer quality improves over time • FastAPI backends, Python services, dashboards, and deployment-ready architecture Common outcomes: • Faster internal answers for teams • Fewer repetitive support tickets • Better lead routing and cleaner CRM workflows • Safer document Q&A with citations • Less manual operational work across disconnected systems I work with: Python, FastAPI, OpenAI, Claude, MCP, PostgreSQL, pgvector, Qdrant, Weaviate, Langfuse, n8n, webhooks, REST APIs, React, and Next.js I do not focus on AI theatre. I focus on useful systems that are measurable, maintainable, and tied to real business workflows. If you already know your bottleneck, send me the workflow and tool stack. If you do not, I can help you design the shortest path to a reliable internal AI system.

I’m a results-driven Technical Project Manager with over 5years of experience leading cross-functional teams, driving execution, and delivering high-impact projects across fast-paced, global environments. Having worked with diverse global companies including Hopper, GSM Systems, Veeva Systems etc. acoss the U.S., Europe, Canada, Germany and beyond. I specialize in bringing structure to complexity, whether that means building processes from scratch, aligning stakeholders, or turning scattered ideas into clear, actionable roadmaps. I’ve successfully managed projects using both Agile (Scrum) and Waterfall methodologies, ensuring timely delivery without compromising quality. Beyond project delivery, I bring a strong analytical and systems-thinking approach. With a background in data analysis and Salesforce administration, I don’t just manage projects, I optimize them. From building dashboards and tracking KPIs to improving workflows and CRM systems, I focus on creating scalable systems that drive efficiency and growth. With deep proficiency in tools like Jira, Asana, Monday..com, Trello, Excel, Salesforce, Make, Notion, GHL, HubSpot, Zapier, ClickUp, SQL, Python and Airtable, I’ve supported automation, campaign analysis, lead tracking, and customer segmentation with precision. I’ve analyzed ad performance across Meta platforms (Facebook, Instagram), Google Ads, Shopify, and email channels, optimizing ROI and uncovering patterns that drive smarter decision-making. My experience spans working with international teams, particularly U.S.-based companies, where I’ve led initiatives across operations, marketing, and customer-facing functions. I’m known for taking ownership, anticipating problems before they arise, and creating clarity in fast-moving environments. At my core, I’m a leader who thrives on execution, continuous improvement, and delivering measurable results. I hold a BSc in Business Administration (Management Information Systems) from the University of Ghana and certifications in Project management, Data Analytics and Marketing Analytics. My experience spans Full lifecycle project management, operations, CRM management, pricing and competitive analysis, digital marketing, and end-to-end data workflows which has helped me to intersect between cross functional teams.