Hire the best Email Technical Support Specialists in Durham, NC

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Brianne V.

Durham, North Carolina

$110/hr
5.0
11 jobs
Expertise in: - Support and Success strategy including ground up, rapid growth stage, B2B, distributed/remote teams, organizational alignment, and change management - Tactical support including seasonal, holiday, and after-hours coverage - Support and Success operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards, and selection and implementation of technology - User research and interviews, Voice of the Customer Coming from a background in Molecular and Microbiology, I have a data-driven approach to customer-facing work including Customer Support, Customer Success, Account Management, and Product & Business Operations. With over 12 years of customer-facing and leadership experience, and 10+ years in SaaS roles, I am passionate about improving the customer experience and guiding teams towards excellent service and operational success. Clients do not need any prior experience with the concepts as I can meet them where they are to gain a deeper understanding of their needs and help them achieve their goals.
  • Asana
  • Customer Experience
  • Zendesk
  • HubSpot
  • Intercom
  • Content Writing
  • SaaS
  • Customer Support
  • Staff Orientation & Onboarding Materials
  • Gainsight
  • Salesforce

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