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Hire the best Totango specialists

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Rating is 4.6 out of 5.
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Katie R.

Chadds Ford, Pennsylvania

$100/hr
5.0
4 jobs
I have over 20 years of experience in customer service, known for success in deploying B2B SaaS solutions and expanding the adoption of additional platform uses and capabilities. An inspiring global leader of high performing teams in a fast-paced environment with a track record for developing and nurturing strong customer relationships. Looking for some low stress/low pressure work while between roles and looking for what's next.
  • Totango
  • Customer Relationship Management
  • Client Management
  • Google Sheets
  • Data Analytics & Visualization Software
  • NetSuite Administration
  • Data Analysis
  • Data Integration
  • Business
  • HubSpot
  • Salesforce
  • Enterprise Software
  • Data Cleaning
  • Microsoft Excel
  • Intercom
Susan B.

Burlingame, California

$75/hr
2 jobs
I’m a seasoned Customer Success leader, trainer, and practitioner with a proven track record of developing and implementing best-practice strategies that drive retention and growth across enterprise and mid-market segments. I specialize in building and evolving customer success programs, processes, and teams to mitigate risk, reduce churn, and enhance the overall health of SaaS customers. - Start-up Customer Success Organization - Customer Success Process Optimization - Customer Success Team Enablement and Development - Totango Customer Success Platform Administrator - End-to-End Project Management Let's talk about your goals and how I can contribute to your success!
  • Totango
  • Team Management
  • Customer Experience Management Software
  • Customer Retention Strategy
  • Customer Onboarding
  • Project Management
  • Data Analytics
  • Strategic Planning
  • Salesforce
  • Account Management
  • Client Management
  • Customer Relationship Management
  • Customer Satisfaction
Nikki K.

San Diego, California

$75/hr
1 jobs
With 23 years of experience in operations, event planning, and project management—and 5 years driving customer success and SaaS growth—I’m all about transforming challenges into streamlined, customer-centric victories. Whether it’s optimizing processes, automating workflows, or empowering teams with the right tools, I bring order to chaos and drive measurable results. What I bring to the table: - Data-Driven Strategy: Crafting dashboards and retention strategies that turn insights into action and fuel growth. - Tech Integration: Enhancing operations by integrating tools like Totango and Salesforce to boost efficiency and scalability. - Process Automation: Automating workflows to keep everything running smoothly and effectively. - Team Leadership: Equipping teams with playbooks, training, and support to maximize their potential and deliver outstanding customer experiences. I’m passionate about making customer success the engine that drives retention and growth. Let’s work together to create strategies that optimize efficiency and deliver game-changing results for your customers.
  • Totango
  • Customer Retention Strategy
  • Salesforce
  • KPI Metric Development
  • Change Management
  • Project Management
  • Customer Experience
  • Business Operations
  • Cross Functional Team Leadership
  • Project Workflows
  • Risk Management
  • Customer Engagement
  • Business Consulting
  • Partnership & Collaborations Outreach
Kenneth L.

Urbana, Illinois

$40/hr
1 jobs
🌟 Top Rated 🌟 5+ years of experience 🌟 Excellent communication and problem-solving skills ◾ Managed 20 key client accounts, ensuring outstanding customer satisfaction and loyalty. ◾ Experience as an early employee in a SaaS startup, driving strategic account management. ◾ Full stack development expertise with a track record of creating custom CRM solutions. I can help you with: ◆ Enhancing customer success and retention ◆ Leading onboarding and training sessions ◆ Developing and implementing custom CRM functionalities ◆ Solving complex technical challenges and troubleshooting issues Here are some of the results my clients are getting: 🤝 Improved product adoption: Managed client relationships to drive engagement and achieve customer goals. 🤝 Technical efficiency: Applied engineering skills to resolve technical issues and support software development life cycle processes. 🤝 Strategic insights: Analyzed customer data to guide product improvements and optimize processes. I have over 5 years of experience and a Bachelor's degree in Neurobiology, along with a Software Developer Certification. I am proficient in front-end and backend technologies, particularly in SaaS environments, and have experience in API integration and communication with C-level executives. Some areas I have worked in: 🤝 SaaS Startups 🤝 Customer Success Management 🤝 Software Development and CRM Tools 🤝 Technical Support and Onboarding 💡 THINK WE'RE A MATCH? NEXT STEPS: Click the ‘Invite to Job’ button, send me a message, and let's schedule a call to discuss how I can support your project needs!
  • Totango
  • Technical Project Management
  • Technical Support
  • Customer Onboarding
  • Community Goals & KPIs
  • Account Management
  • CRM Software
  • Slack
  • Notion
  • HubSpot
  • Zendesk
  • Google APIs
  • Product Demonstration
  • Training & Development
  • Salesforce
Gabriel H.

Baia Mare, Romania

$15/hr
1 jobs
Hello there, If I can say something that I really am proud of, is my way of approaching situations in an innovative manner. I am a creative problem solver and I will be that person who will take control and will come up with a solution no matter what, to help us move forward quickly. I am also very good at working under pressure and I can motivate a team well to get the most out of them so their strengths help the organization. For example in my present position (First line manager), I am taking care of new hired programs, supervising a team of 35 beautiful people, work force management, KPI and Data analysis, Weekly / monthly business reviews, Pareto charts, Process mapping, etc. I'm in close contact with the client and I assure that the communication is always healthy and they are proactively flagged of any issues or actions that might occur within the project. Over the years I have gained a lot of transferable qualities that I believe will make me an effective person to do any job related to my experience. I read, I think then I act and optimize. I always focus on root causes and key results. My specialties include quickly learning new skills, problem solving, responsive principles, methods of organizing, and going above and beyond with each and every task until I know it's perfectly solved. I am always enthusiastic about growing and gaining new skills on my journey, but the the greatest privilege I have ever had, was to meet new people and develop an extraordinary relationship with them.
  • Totango
  • Customer Service
  • Technical Support
  • Management Skills
  • Data Analysis
  • Sales Consulting
  • KPI Metric Development
  • Salesforce
  • Jira
  • QuickBooks Online
  • Crisp
  • Community Management
  • Technical Project Management
Chetan S.

Ghaziabad, India

$30/hr
I’m a certified Salesforce professional with a versatile background as a Project Manager, Business Analyst, and Salesforce Administrator. With over 5 years of hands-on experience, I specialize in leading end-to-end Salesforce implementations, optimizing business processes, and delivering tailored solutions that align with strategic goals. ✅ Project Management – Successfully manage cross-functional teams, timelines, and budgets to deliver Salesforce projects on time and within scope. Skilled in Agile and Waterfall methodologies. ✅ Business Analysis – Gather, document, and translate business requirements into Salesforce solutions. Work closely with stakeholders to identify pain points and design scalable processes. ✅ Salesforce Administration – Proficient in user management, security, automation (flows, workflows, validation rules), reports & dashboards, and data management. ✅ Domains – Sales Cloud, Service Cloud and integrations with third-party platforms. Whether you're looking to implement a new Salesforce org, optimize existing processes, or need ongoing admin support, I bring clarity, structure, and efficiency to every engagement. Let’s collaborate to turn your vision into a well-executed Salesforce solution!
  • Totango
  • Salesforce CRM
  • Salesforce
  • Salesforce Lightning
  • Salesforce Sales Cloud
  • CRM Automation
  • Email Automation
  • Salesforce App Development
  • AI Consulting
  • Project Management
  • Business Analysis

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